Privacy Policy

1. Who We Are and Scope

This Privacy Policy explains how BooksyGo.com ("BooksyGo.com," "we," "our," or "us") collects, uses, shares, and protects personal information when you use our website, booking features, and related services.

This policy applies to information processed through BooksyGo.com and does not apply to third-party websites or services that have their own privacy policies.

2. Information We Collect

2.1 Information you provide directly

• Account and contact details (name, email, phone number)
• Booking and traveler details (guests, preferences, requests)
• Payment-related details (processed by payment partners)
• Support communications and requests

2.2 Information collected automatically

• Technical information (IP address, browser, device, operating system)
• Usage information (pages viewed, actions taken, referrals)
• Cookie and similar technology data
• Approximate location inferred from IP, or precise location if you enable it

2.3 Information from partners

• Booking, availability, and status updates from accommodation suppliers
• Payment and fraud-screening outcomes from payment providers
• Authentication and account-security events from identity providers

3. Legal Bases for Processing

Where applicable (including GDPR/UK GDPR contexts), we process personal information based on one or more of the following legal bases:

• Contract: To provide requested services such as searching, booking, payment, and booking support
• Legitimate interests: To secure our platform, prevent abuse, improve services, and maintain records
• Consent: For optional marketing or non-essential cookies where required
• Legal obligation: To comply with legal, regulatory, accounting, and tax requirements

4. How We Use Information

• Process and manage hotel searches, bookings, amendments, and cancellations
• Send confirmations, booking documents, and transactional notifications
• Provide customer support and respond to inquiries
• Protect users and platform security, including fraud prevention
• Analyze service performance and improve product experience
• Comply with legal and regulatory obligations
• Send marketing communications where legally permitted or consented

5. Information Sharing

We share personal information only as needed for the purposes described in this policy, including with:

• Hotels, accommodation suppliers, and travel service partners
• Payment processors and payment infrastructure providers
• Cloud hosting, analytics, email, support, and security vendors
• Identity and authentication providers
• Regulators, law enforcement, or courts where legally required
• Corporate transaction counterparties in mergers or restructures

We do not sell personal information for money. If local law defines "sharing" for targeted advertising differently, you may request applicable opt-out rights as described below.

6. International Data Transfers

Your information may be processed in countries outside your home jurisdiction. Where required, we use appropriate safeguards for international transfers, such as contractual protections and security measures designed to protect personal information.

7. Data Retention

We keep personal information only as long as necessary for the purposes in this policy, including legal, accounting, security, and dispute-resolution obligations. Typical retention periods include:

• Booking and transactional records: up to 7 years where required by law
• Support requests and service logs: typically 12 to 36 months
• Security and fraud-prevention logs: retained based on risk and legal requirements
• Marketing preferences: retained until you opt out or request deletion (subject to legal limits)

8. Your Privacy Rights

Depending on your location, you may have rights that include access, correction, deletion, portability, restriction, objection, and withdrawal of consent.

For California residents, this may include rights to know, delete, correct, and opt out of certain sharing uses where applicable. For EEA/UK users, you may also lodge a complaint with your local data protection authority.

To exercise your rights, contact us at contact@nuitee.com. We may need to verify your identity before processing certain requests.

9. Cookies and Similar Technologies

We use cookies and similar technologies to operate and improve our services, remember preferences, and understand platform usage.

• Essential cookies: Required for core platform functionality
• Analytics cookies: Help us measure and improve performance
• Marketing cookies: Used for campaign measurement and relevant promotions where permitted

You can manage cookies through your browser settings. If available in your region, cookie preferences may also be managed through our consent tools.

10. Marketing Choices

You can opt out of promotional emails at any time by using the unsubscribe link in the message or by contacting us. Even if you opt out of marketing, we may still send service-related messages about bookings and account activity.

11. Data Security

We apply technical and organizational safeguards designed to protect personal information, including encryption in transit, access controls, and monitoring for suspicious activity.

No system can guarantee absolute security. If we identify a security incident affecting personal information, we will respond according to applicable legal and regulatory requirements.

12. Children's Privacy

Our services are not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can take appropriate steps.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material updates will be reflected on this page with a revised "Last Updated" date.

14. Contact

For privacy questions or requests, contact:

Email: contact@nuitee.com