Privacy Policy

1. Introduction

Welcome to BooksyGo ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our hotel booking platform.

By using BooksyGo, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us when making a booking:

• Name and contact information (email, phone number)
• Payment information (processed securely by our payment providers)
• Booking preferences and special requests
• Guest information for your reservations

2.2 Automatically Collected Information

When you use our platform, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, search queries, booking history)
• Cookies and similar tracking technologies
• Location data (with your permission)

3. How We Use Your Information

We use the collected information for the following purposes:

• Process Bookings: To facilitate hotel reservations and communicate booking details
• Customer Service: To respond to inquiries and provide support
• Personalization: To customize your experience and show relevant hotel recommendations
• Marketing: To send promotional offers and updates (with your consent)
• Analytics: To improve our services and understand user behavior
• Legal Compliance: To comply with legal obligations and prevent fraud

4. Information Sharing and Disclosure

We may share your information with:

• Hotels and Accommodation Providers: To complete your bookings
• Payment Processors: To process payments securely
• Service Providers: Third parties who assist in operating our platform
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell your personal information to third parties.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for the platform to function properly
• Analytics Cookies: Help us understand how users interact with our site
• Marketing Cookies: Used to deliver personalized advertisements

You can control cookies through your browser settings. Note that disabling certain cookies may affect functionality.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure payment processing through PCI-DSS compliant providers
• Regular security audits and vulnerability assessments
• Access controls and authentication measures
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request copies of your personal data
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal data
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us at privacy@booksygo.com.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Booking information is typically retained for 7 years for accounting and legal purposes.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: