Wish Foz do Iguaçu

We arrived for check-in at 2 pm, as informed, but we only managed to receive the room after a 1-hour and 30-minute wait. Since there was a person in a wheelchair in our group, we expected the process to be faster, but unfortunately, it took quite a while, which did not leave us with a good impression. Later, we realized that this hotel operates as if it were a condominium, with independent houses, and perhaps that's why cleaning and organization take longer. Probably, that was the reason for the delay. I recommend this hotel for those who enjoy contact with nature, but for those who are bothered by occasional insects, it might be better to choose an option in the city center. There is a golf course, and the whole concept is very ecological. Overall, it was a good stay.

This is not a 5-star hotel. We had no internet or cell phone service during our stay

Annoying

I had a few minor issues - but the one issue that was totally galling was the checkout payment process.

Clean room. Excellent staff and service. Delicious buffet for breakfast and dinner. Easy to get a taxi or uber, but not able to walk to sites easily.

Vacation at Wish Foz do Iguaçu

Beautiful place; very good hotel, comfortable, excellent food.

Excellent property. Short Uber drive to waterfalls, mall, and airport. Staff very professional and courteous. Highly recommend. I would stay again!

Beautiful property with many activities for the whole family. Breakfast is great.

Stay with terrible service and bugs in the room

Lack of receptivity by the couriers upon arrival (3 people talking, not providing directions. Only 1 gentleman showed where the reception entrance was, which is VERY poorly signposted due to the construction). Lack of receptivity and cordiality at check-in. There was no assistance with luggage, nor direction on hotel activities (arrival at 7:00 pm. Lady attending at the reception). Drinks were not even close to being cold during dinner (beer and soda). In the morning, we found a snake louse on my pillow, as per the attached photo and video. The double room had 4 pillows, which are thin and easily deform; besides only one blanket. On the second day of our stay, we requested additional pillows and another blanket, but without success. We waited 40 minutes since the first attempt. We called reception again, but nothing was done. The room's Wi-Fi had an extremely unstable connection (we stayed in house 06). It kept dropping every time, and we had to register again. We have the Vivo operator, which does not work very well in the hotel areas, meaning we had restricted and unstable connection. We stayed at another hotel in Foz, but we chose to change to the Wish to test the experience, as the photos show a good structure. Indeed, the hotel is very beautiful, but bugs in the bed, unfriendly service, and lack of follow-through on promises made us reconsider our decision.

Excellent accommodations, as well as breakfast and other services. Attentive and cordial collaborators. Highly recommendable.

Everything was perfect as always, and this time we stayed in a room with a view of the forest and a jacuzzi, very beautiful