Welcomhotel by ITC Hotels, Kences Palm Beach, Mamallapuram
No 53, Devaneri Village ,East Coast Road Mamallapuram, Kanchipuram
About This Property
Luxurious Amenities
WelcomHotel Kences Palm Beach offers an array of luxurious amenities including a spa, fitness centre, and a private beach area. Guests can unwind and rejuvenate in style during their stay.
Elegant Rooms
Each room at this resort is elegantly designed and equipped with modern comforts such as air conditioning, flat-screen TV, and a private balcony with stunning views of the sea or lake. The walk-in closet, mini bar, and electric kettle add a touch of convenience to the guests' experience.
Convenient Services
With a 24-hour front desk, room service, and barbecue facilities, guests can expect top-notch service throughout their stay. Additionally, the availability of car hire makes exploring the surrounding area a breeze.
Experience luxury and comfort at WelcomHotel Kences Palm Beach. Book your stay now for a truly unforgettable experience.
Why guests recommend it
Facilities & Services (76)
Available Rooms
Select dates to check availability
Guest reviews
Most recent
complaints about ITC brand of hotel located in mahabalipuram
Subject: Service Concerns During Our Stay at ITC Welcome hotel Kences We would like to express our disappointment regarding several service lapses that occurred during our stay, despite our detailed pre-arrival coordination with your team. 1. Check-in Process To facilitate a smooth and hassle-free arrival, we had shared the complete rooming list and guest ID proofs well in advance, specifically for an express check-in process. However, despite being a reputed ITC-branded property, your reception team allotted incorrect rooms to three of our guests, where the rooms were already occupied by other guests. This was highly unprofessional and caused embarrassment and inconvenience to both parties. Such incidents are unacceptable for a hotel of ITC's standards & offensive too. 2. Housekeeping Standards We had specifically instructed your team to ensure that all double-occupancy rooms were equipped with the appropriate number of toiletries and amenities. However, in Room Nos. 4002 or 4004, only one hand towel and one bath towel were provided, and tissue papers were missing from the washroom. These basic amenities were replenished only after we informed the housekeeping team. These are fundamental housekeeping standards that guests should not have to request, especially after our clear instructions were communicated in advance. Additionally, the door lock of the room was not functioning properly and was attended to only after the guest reported the issue. Does your hotel not have a standard procedure for inspecting room readiness and functionality before allocating rooms to guests? Daily preventive checks by the respective departments should have identified and rectified such issues well before guest arrival. 3. Food & Beverage Service We had repeatedly requested your Food & Beverage team to ensure timely replenishment of food during all meal services. However, during the dinner service on 18th, your team waited until several dishes were completely empty before arranging for refills from the restaurant. As a result, guests were forced to choose alternative dishes instead of the items they preferred, simply because they could not continue waiting. If your hotel was unable to manage multiple groups simultaneously while maintaining the expected service standards, our booking should not have been accepted. We had confirmed this event nearly a year in advance, and we expected adequate planning and resource allocation from your end. Every service provided by the hotel is chargeable, and we are paying for every facility and service rendered. Therefore, it is reasonable for us to expect the quality of service that is associated with the ITC brand. Overall, we are extremely disappointed that a reputed property like ITC Welcomhotel Kences fell short in delivering the standards expected from a premium hospitality brand. The shortcomings observed in the Front Office, Housekeeping, and Food & Beverage departments clearly indicate gaps in planning, supervision, and staff training. Considering that your Heads of Departments were fully aware that two large groups were arriving during the same period, appropriate planning should have been undertaken by deploying experienced and well-trained personnel for the check-in process, housekeeping operations, and F&B service. At this stage, explanations and excuses cannot justify the shortcomings we experienced. Such lapses may perhaps be expected from budget or lower-category hotels, but they are certainly not acceptable from a premium brand like ITC, which is known for its commitment to hospitality excellence. We hope this feedback is taken constructively and that the necessary corrective measures are implemented to ensure future guests do not encounter similar experiences. 4. Breach of Confidentiality Finally, on 19th, despite our repeated and explicit instructions that the negotiated room rates and commercial details were highly confidential and should not be disclosed to anyone other than the SafeTrip team, your Front Office personnel shared the complete billing calculations with guest. This is a serious breach of confidentiality and reflects either a complete failure in internal communication between your departments or a lack of attention to the instructions and emails shared by our team. In either case, such an incident is unacceptable for a hotel of ITC's reputation. What is even more concerning is that none of your team members appeared to understand the seriousness of this lapse. Confidential commercial information must be handled with the highest level of care and professionalism. Any unauthorized disclosure of such information can lead to significant commercial consequences and, in certain circumstances, may also expose the hotel to legal disputes or claims from affected parties. We strongly urge your management to review your internal communication processes, reinforce confidentiality protocols, and ensure that all departments are adequately trained to handle sensitive guest and commercial information responsibly. On a positive note, the food served throughout our stay was delicious and well appreciated by our team. This played a significant role in ensuring our team had a satisfying dining experience despite the other service concerns. We sincerely appreciate the efforts of the Executive Chef and the entire culinary team, and we extend our heartfelt thanks to them for maintaining the quality and taste of the food. However, based on our overall experience during this event, we will have to seriously reconsider our decision before planning or recommending any future events at ITC-branded hotels across India. We sincerely hope that the concerns highlighted in this communication are addressed with the seriousness they deserve and that appropriate corrective measures are implemented to restore our confidence in the ITC brand.
👍 Liked
- • Subject: Service Concerns During Our Stay at ITC Welcome hotel Kences We would like to express our disappointment regarding several service lapses that occurred during our stay, despite our detailed pre-arrival coordination with your team. 1. Check-in Process To facilitate a smooth and hassle-free arrival, we had shared the complete rooming list and guest ID proofs well in advance, specifically for an express check-in process. However, despite being a reputed ITC-branded property, your reception team allotted incorrect rooms to three of our guests, where the rooms were already occupied by other guests. This was highly unprofessional and caused embarrassment and inconvenience to both parties. Such incidents are unacceptable for a hotel of ITC's standards & offensive too. 2. Housekeeping Standards We had specifically instructed your team to ensure that all double-occupancy rooms were equipped with the appropriate number of toiletries and amenities. However, in Room Nos. 4002 or 4004, only one hand towel and one bath towel were provided, and tissue papers were missing from the washroom. These basic amenities were replenished only after we informed the housekeeping team. These are fundamental housekeeping standards that guests should not have to request, especially after our clear instructions were communicated in advance. Additionally, the door lock of the room was not functioning properly and was attended to only after the guest reported the issue. Does your hotel not have a standard procedure for inspecting room readiness and functionality before allocating rooms to guests? Daily preventive checks by the respective departments should have identified and rectified such issues well before guest arrival. 3. Food & Beverage Service We had repeatedly requested your Food & Beverage team to ensure timely replenishment of food during all meal services. However, during the dinner service on 18th, your team waited until several dishes were completely empty before arranging for refills from the restaurant. As a result, guests were forced to choose alternative dishes instead of the items they preferred, simply because they could not continue waiting. If your hotel was unable to manage multiple groups simultaneously while maintaining the expected service standards, our booking should not have been accepted. We had confirmed this event nearly a year in advance, and we expected adequate planning and resource allocation from your end. Every service provided by the hotel is chargeable, and we are paying for every facility and service rendered. Therefore, it is reasonable for us to expect the quality of service that is associated with the ITC brand. Overall, we are extremely disappointed that a reputed property like ITC Welcomhotel Kences fell short in delivering the standards expected from a premium hospitality brand. The shortcomings observed in the Front Office, Housekeeping, and Food & Beverage departments clearly indicate gaps in planning, supervision, and staff training. Considering that your Heads of Departments were fully aware that two large groups were arriving during the same period, appropriate planning should have been undertaken by deploying experienced and well-trained personnel for the check-in process, housekeeping operations, and F&B service. At this stage, explanations and excuses cannot justify the shortcomings we experienced. Such lapses may perhaps be expected from budget or lower-category hotels, but they are certainly not acceptable from a premium brand like ITC, which is known for its commitment to hospitality excellence. We hope this feedback is taken constructively and that the necessary corrective measures are implemented to ensure future guests do not encounter similar experiences. 4. Breach of Confidentiality Finally, on 19th, despite our repeated and explicit instructions that the negotiated room rates and commercial details were highly confidential and should not be disclosed to anyone other than the SafeTrip team, your Front Office personnel shared the complete billing calculations with guest. This is a serious breach of confidentiality and reflects either a complete failure in internal communication between your departments or a lack of attention to the instructions and emails shared by our team. In either case, such an incident is unacceptable for a hotel of ITC's reputation. What is even more concerning is that none of your team members appeared to understand the seriousness of this lapse. Confidential commercial information must be handled with the highest level of care and professionalism. Any unauthorized disclosure of such information can lead to significant commercial consequences and, in certain circumstances, may also expose the hotel to legal disputes or claims from affected parties. We strongly urge your management to review your internal communication processes, reinforce confidentiality protocols, and ensure that all departments are adequately trained to handle sensitive guest and commercial information responsibly. On a positive note, the food served throughout our stay was delicious and well appreciated by our team. This played a significant role in ensuring our team had a satisfying dining experience despite the other service concerns. We sincerely appreciate the efforts of the Executive Chef and the entire culinary team, and we extend our heartfelt thanks to them for maintaining the quality and taste of the food. However, based on our overall experience during this event, we will have to seriously reconsider our decision before planning or recommending any future events at ITC-branded hotels across India. We sincerely hope that the concerns highlighted in this communication are addressed with the seriousness they deserve and that appropriate corrective measures are implemented to restore our confidence in the ITC brand.
Great holiday
We had a great time on this holiday. The food at both the restaurants was excellent. And the service was top of the line. Special mention of appreciation for Rickden, Siva, Mingma, Giri, Reshaf and Chef Subag. The rooms need minor upgrades and maintenance. In aggregate a great experience, and would recommend going to this resort.
👍 Liked
- • We had a great time on this holiday. The food at both the restaurants was excellent. And the service was top of the line. Special mention of appreciation for Rickden, Siva, Mingma, Giri, Reshaf and Chef Subag. The rooms need minor upgrades and maintenance. In aggregate a great experience, and would recommend going to this resort.
Calm stay, joy of the rising sun over the Bay of Bengal
Wonderful experience, great stay and location (beach opening) The staff was great especially Annu, Ritika, Giri and Mohan in the restaurant. The breakfast spread is fantastic. We will come back again for longer stay.
👍 Liked
- • Wonderful experience, great stay and location (beach opening) The staff was great especially Annu, Ritika, Giri and Mohan in the restaurant. The breakfast spread is fantastic. We will come back again for longer stay.
Good
Excellent stay! The rooms were clean, spacious, and comfortable. The staff were friendly and helpful throughout our visit. The food was delicious, and the location was convenient. Great value for money. I would definitely recommend this hotel and stay here again
👍 Liked
- • Excellent stay! The rooms were clean, spacious, and comfortable. The staff were friendly and helpful throughout our visit. The food was delicious, and the location was convenient. Great value for money. I would definitely recommend this hotel and stay here again
Nice
Very nice experience. Mohan ji is very supportive
👍 Liked
- • Very nice experience. Mohan ji is very supportive
MAJJAJAJA
It was such an amazing place and we enjoyed the view. They soo natural and the services was also good..Kalai and Jeyaraman did their well best to us. We ll be visiting again soon...thank you
👍 Liked
- • It was such an amazing place and we enjoyed the view. They soo natural and the services was also good..Kalai and Jeyaraman did their well best to us. We ll be visiting again soon...thank you
Your Booking
Select a room below to continue with your booking