The St. Regis Bal Harbour Resort
9703 Collins Avenue
About This Property
Luxurious Spa Services
Indulge in luxury at The Spa at St. Regis Bal Harbour Resort, offering 11 treatment rooms, aromatic steam room, and Finnish saunas in a 14,000 square feet space.
Elegant Accommodations
Experience sophistication in every room with modern decor by Yabu Pushelberg, flat-screen TV, iPod docking station, and select suites with kitchenettes and spacious balconies overlooking the ocean.
Fine Dining and Entertainment
Savor Mediterranean delights at Atlantikós, enjoy American cuisine at BH Burger Bar, and unwind at St Regis Bar and Wine Vault with live music and vintage wines.
Experience opulence and relaxation at St Regis Bal Harbour Resort.
Why guests recommend it
Facilities & Services (87)
Available Rooms
Select dates to see available rooms
Guest reviews
Most recent
Best hotel in Miami
The best place to stay in the Miami metro. I’ve always loved the location of this property, and after my latest stay, it remains my favorite in Bal Harbor.
👍 Liked
- • The best place to stay in the Miami metro. I’ve always loved the location of this property, and after my latest stay, it remains my favorite in Bal Harbor.
Gian gave us great service
Gian gave us great service on the beach
👍 Liked
- • Gian gave us great service on the beach
👎 Disliked
- • I rarely leave negative reviews, but my experience with this hotel has been one of the most frustrating customer service experiences I’ve ever had. I spent an enormous amount of money staying at this hotel and expected a level of service consistent with its luxury reputation. Unfortunately, both the service and the way my reservation issues were handled were extremely disappointing. First, I stayed at the hotel for the night. While the property itself is beautiful, the service did not justify the premium price I paid. The biggest issue came afterward. I needed to cancel another three-night reservation, but the hotel refused to make any exception or provide even a partial refund. Then, I accidentally booked another reservation for July instead of June. I immediately contacted the hotel by phone. Multiple employees, including George, Ernesto, two other representatives, and Jonathan from Reservations, assured me that this would not be a problem. I was specifically told that if I canceled through Booking.com and booked a separate night for the correct dates in June, the hotel would approve the cancellation, and no cancellation fee would be charged. Following their instructions, I booked and paid for an additional night at the hotel, completed that stay, and then requested the cancellation exactly as I had been instructed. To my surprise, the hotel completely reversed its position. Booking.com informed me that the hotel refused to approve the cancellation, meaning I am now being charged the full amount for a reservation I was explicitly told would be canceled without penalty. What makes this especially upsetting is not just the financial loss, but the fact that several hotel representatives gave me the same assurance over the phone. I relied on their guidance and spent even more money because I trusted what I was told. The final response I received from the hotel was a generic, dismissive email showing no understanding of the situation or responsibility for the
Excellent
Location, service, and cleanliness
👍 Liked
- • Location, service, and cleanliness
👎 Disliked
- • The prices of the spa and massages are very expensive
NOT RECOMMENDED TO ANYONE
Location, comfortable bed
👍 Liked
- • Location, comfortable bed
👎 Disliked
- • The St. Regis network is my favorite... was, until I visited this hotel. 5* hotel, it cost 15,000 euros for three days, the most expensive hotel in Miami! Upon check-in: - there were no slippers, had to ask - there were no bathrobes, had to ask - There were no dry cleaning bags!!!! - There was no shopper - there were no cotton pads, combs, toothbrushes, and toothpaste. THESE ARE ALL BASIC THINGS FOR A HOTEL - there is no 24-hour room service. After midnight, you can't order a snack - the room is poorly cleaned. A cockroach lay in the wardrobe for two days until I wrote and asked to wash the floors. - they do not replenish coffee/tea supplies after use - they do not replenish the minibar after use - they take away dirty glasses during cleaning and do not bring clean glasses until you write! YOU HAVE TO CONSTANTLY WRITE AND DEMAND THAT FOR SUCH MONEY YOU ARE PROVIDED WITH BASIC CONVENIENCES. It is very upsetting to write such a review about my favorite hotel chain, but I am extremely disappointed. It was a horrible experience!!!!!!!
Very good attention
Linsey was the best. She was super friendly and attentive, always checking up on us. We really enjoyed our time and the attention we received!
👍 Liked
- • Linsey was the best. She was super friendly and attentive, always checking up on us. We really enjoyed our time and the attention we received!
We had a great time! Stayed from 9-1 and could have stayed longer if we didn’t have plans.
5 out of 5 5 out of 5. Pool was amazing, drinks were good. And Andrew was so sweet and polite. We stayed all day!
👍 Liked
- • 5 out of 5 5 out of 5. Pool was amazing, drinks were good. And Andrew was so sweet and polite. We stayed all day!
Exceptional service
Felt like royalty at this place! It’s so magical and thought out the staff was the most helpful especially the 18+ pool attendants Andrew and Carolina, made me and my boyfriend feel so special during our anniversary, they even gave us a framed photo of us to capture the moment!
👍 Liked
- • Felt like royalty at this place! It’s so magical and thought out the staff was the most helpful especially the 18+ pool attendants Andrew and Carolina, made me and my boyfriend feel so special during our anniversary, they even gave us a framed photo of us to capture the moment!
Amazing! Andrew was Fantastic!
Andrew was super nice to us and took great care of us and even offered us a complementary photo in a frame! I absolutely love the experience and Andrew was amazing
👍 Liked
- • Andrew was super nice to us and took great care of us and even offered us a complementary photo in a frame! I absolutely love the experience and Andrew was amazing
Fabulous
Best hotel I ever stood in, love it.
👍 Liked
- • Best hotel I ever stood in, love it.
👎 Disliked
- • Nothing that I had to leave
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