The Setai

Been here twice so far and I had a lot of fun both times and the food was great.

I’m unlikely to stay here again or recommend it to others. Upon arrival, my room wasn’t ready, and when I was finally checked in, the room smelled strongly of chemicals and mold. Despite clearly stating I came for a relaxing weekend, I was placed on a floor full of screaming children. They eventually moved me and sent up a cheese board as a gesture, which I appreciated. However, compared to my experience at W Miami—where I was upgraded and received thoughtful service after a minor inconvenience—this stay fell far short. The staff, with the exception of the bellhops and pool service team, were mediocre at best. The hosts at Jaya were actually quite rude, and to top it off, the A/C in Japon was broken and leaked water on me during dinner. This just wasn’t the level of service or experience I’d expect from a supposed luxury property.

Good quality furnishings. Clean and orderly pools and pool area.

Just exceptional service

I enjoyed my stay !!! Caviar brunch champagne was awesome and the three pools are great

Enjoy every moment

This was a wonderful stay. The room was clean and spacious. Close to many shops and fine restaurants the location is so walkable. They have a few lovely restaurants on site. The pool was nice. Beach access. Staff was friendly and attentive. Happy with the choice to stay here, would definitely recommend.

Very service oriented and consistent.

Mrs Aslı at the reception was very friendly and helpful. Thanks to her, we had a really nice vacation. The breakfasts were delicious, and the staff was also friendly.

This property goes above and beyond, with great service and amenities. If the bar is Four Seasons or Ritz, this property is honestly better. I wouldn't hesitate to stay here again next time in Miami.