The Beverly Hills Hotel

Without question the best hotel experience I have ever had. Stay here if you want to feel like a VIP.

If you want to stay at an iconic property that has hosted more A-listers than probably any other hotel, this is the place to stay. You’ll feel like a celebrity staying here. Easily the best experience I’ve had at a hotel by a mile. Every staff interaction was remarkable, they will make you feel like a VIP no matter who you are. It’s Dorchester Collection so I had high expectations and they were exceeded in every way. I was absolutely blown away by this hotel. I was emailing back & forth with Andrew at Concierge Services before the stay for restaurant recommendations, special surprises for my wife during our stay, etc and not only were they extremely helpful but they overdelivered in every way possible and because of them it was a perfect stay from start to finish. They asked if we were celebrating anything and what I was wanting as far as cuisine and atmosphere for restaurants and they booked everything for me and sent me a full itinerary of our stay, including off-site restaurants & activities. I didn’t have to lift a finger and my wife was like “how on earth did you secure a spot at these places?”. I can’t say enough about Concierge here it is absolutely over the top good. I felt like I could have requested anything in the world from them or front desk and they would find a way to do it. Our needs were not only met by staff but anticipated. Valet AND front desk greeted us by name on arrival without me even saying who I was first. Private tour and escort to the room by front desk upon arrival. Beautiful little cake with candles for my wife’s birthday and champagne on ice and chocolate strawberries to celebrate a milestone in our marriage. Handwritten note from the General Manager John welcoming us to the hotel. And we had just booked an entry-level room it’s not like we were high rollers there. They asked if I needed a steamer during our stay, I said yes and i expected a handheld but they bring up a full stand-up Jiffy steamer which is like the best steamer you can buy. Room service menu is incredible. Complimentary car service to anywhere within a few miles of the hotel. The room, property and grounds are beautiful and 99% of everything has the hotel logo and tons of the signature pink stripes & green palm theme which is so charming. Very chic and posh people everywhere but the staff is so attentive to you that it does not feel pretentious whatsoever. All dining venues are excellent, the Polo Lounge was superb; we got dinner on the patio our first night and Jeremy was the best waiter I have ever had in my life and I have been to some exceptional restaurants. I don’t even want to call him a waiter, he was a gracious host, an entertainer with tons of fascinating stories behind the dishes, history of the hotel and restaurant, and an absolute master of hospitality. I asked about their soufflés for the night and he said that night they had chocolate or cookies & cream. We were having a tough time deciding and he said “why don’t we make one half&half for you” which I didn’t even know was possible to execute with a soufflé. I left feeling like we were best friends it was simply out of this world. I would fly anywhere to have him host us again even if it was at a fricking McDonalds. This is THE hotel in Beverly Hills and quickly became our favorite hotel anywhere very shortly into our stay.