The Albatroz Hotel

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• • We recently stayed at Hotel Albatroz in room 207 and had a very disappointing experience. Shortly after arriving, we noticed blood stains on the sheets and I began waking up with numerous bites across my back. To rule out any other explanation, we requested fresh sheets and pillowcases. The following morning, the blood stains had reappeared, and I personally observed a bed bug on the headboard. We have photographs documenting both the bites and the insect. After reporting the issue, the hotel moved us to another room. While we appreciated being relocated, the hotel refused to provide any refund or compensation for the disruption to our vacation. Because of the suspected bed bug infestation, we spent an entire day of our trip at a laundromat washing and drying our clothing and belongings instead of enjoying our holiday. Management’s position was that they conducted an inspection of room 207 and did not find evidence of bed bugs. However, this does not change what we personally experienced, observed, and documented during our stay. The fact that we found blood stains, experienced bites, and saw a bug in the room was concerning enough that we felt compelled to relocate and take extensive precautions with our belongings. The most disappointing aspect was not simply the condition of the room, but the hotel’s unwillingness to take meaningful responsibility for the inconvenience, expense, and loss of vacation time that resulted. We chose Hotel Albatroz because of its reputation and location, which makes this experience even more frustrating. Future guests should carefully inspect their rooms and be aware of our experience in room 207.