SOTA SUITE SOKCHO WORLDSTATE

The main problem I have with this reservation is with the arriving and check-in system. After arriving at Sokcho Express Bus Terminal, we managed to get a taxi; however, the address and name provided here confused the drivers. We were staying at Sunrise Hotel, which has this virtual managed check-in deal with the World State Management Agency. The only reason we didn’t get lost and managed to make it to the hotel was because one of the taxi drivers looked at our map location and just said, 'Sunrise Hotel, let’s go.' Also, the staff at Sunrise Hotel don’t actually have the ability to help with your room-related problems. You only communicate with Worldstate staff through WhatsApp chat. The actual check-in process was wild; I just got 4 links and room numbers, and you click on the link to get number pad digits. There was no verification that you are the one who reserved the room. Thankfully, we arrived late enough, and I had WhatsApp to receive the messages from the Worldstate staff prior to arrival at the hotel. If you’re arriving early, text the hotel number on WhatsApp!!!! Now, all the negative stuff out of the way, the rooms were awesome, great views, clean, and easy to use once you know the passcode. The area around the hotel has many great food and shopping places. Within a 10-minute walk, you can get to the ocean with stunning night views. The actual staff at Sunrise Hotel are amazing and spoke perfect English. Overall, I would rate it 3.5/5, but this doesn’t have half option.

Confusing hotel name

I found it hard to understand the check-in process online as it was all in Korean and I only read English. Plus, it was strange to book with one hotel name but find the room was actually in a building with a different hotel name.

Value for money hotel

Overall, so-so. When I am considering the price, it was nice and clean.

The room was great once I got there. This hotel is displayed as Sunrise Hotel Jungmun on NAVER or Google as Sota only handles some of the rooms. It’s a completely virtual check-in process with no advance communication. Luckily, the concierge at Sunrise Hotel was there and was able to call them for me and talk in Korean to get me checked in. I did show up about 30 minutes ahead of check-in time at 2:30 pm, which may have contributed to my issues, but I spent about an hour wandering the city trying to find this hotel.

Very satisfied.

It's a good place with good accessibility to the market and seaside.

Best location and view.

Because of the good location, it was nice to go to the market and Abai Village. The accommodation was well maintained, and I had a good time. The balcony view was nice, and it was great to see the sunrise in the morning.

I have stayed at this property, World State Residence, quite a lot over the past 4 years, at least 3-4 times a year. I really like the property, and it was always clean, well-kept, and well-managed. The past 3 times I have stayed, I have had problems. First is paying for a room under World State Management and being given a room under Sunrise Hotel management. I understand rooms are similar, but the furniture, layout, and price of the rooms are different. This trip, the room I was given, 1713, had tiles falling off the wall in the shower. I didn't notice until late at night, so I didn't contact the management, but the standards here have gotten much worse, and it is a real shame as a regular customer to be given continuous bad treatment and having bad experiences while staying there.

Good

Cleanliness is a bit disappointing.

The bathroom is not stocked with shampoo, and the slippers are worn out. The air conditioner is not cleaned, causing contamination and odor. Contamination remains on the chair as it is. Still, it is close to a convenience store, has good accessibility, and provides convenience for check-in and check-out without face-to-face interaction.