Sheraton Grand Salzburg
Auerspergstraße 4
About This Property
Luxurious Accommodation
The Sheraton Grand Salzburg Hotel boasts modern and classic rooms and suites with Sheraton Signature beds and spacious bathrooms, ensuring a comfortable stay.
Gourmet Dining Options
Indulge in a culinary journey at the hotel's two restaurants - taste.it offering Italian delicacies and Mirabell & Terrace serving local dishes. Don't forget to unwind at the Piano Bar with a selection of cocktails and snacks.
Wellness and Recreation
Relax and rejuvenate at the on-site fitness center with a sauna and steam bath, or take a short walk to the Paracelsus Bad & Kurhaus for additional wellness facilities.
Experience luxury and convenience in the heart of Salzburg at Sheraton Grand Salzburg Hotel. Book now for an unforgettable stay!
Why guests recommend it
Facilities & Services (96)
Available Rooms
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Guest reviews
Most recent
Sehr überteuert, man zahlt für den Namen Sheraton. Ich habe schon in vielen Sheraton-Hotels übernachtet und bewertet.
Breakfast was ok, hot dishes were cold
👍 Liked
- • Breakfast was ok, hot dishes were cold
👎 Disliked
- • There was a black out for several hours and it was a big inconvenience as we had to walk the stairs to access our room and had no access to any facilities, yet we were not offered any compensation 👎
Won't be staying anywhere else in Salzburg - This is it!
What an amazing stay. The location is absolutely perfect, the staff attentive - and the aircon works! Great breakfast, good bed and shower. We've used the very convenient parking with valet service, and it worked out very well. They also provided a properly sized baby crib, which was much appreciated (as our toddler is tall). Very silent location as well.
👍 Liked
- • What an amazing stay. The location is absolutely perfect, the staff attentive - and the aircon works! Great breakfast, good bed and shower. We've used the very convenient parking with valet service, and it worked out very well. They also provided a properly sized baby crib, which was much appreciated (as our toddler is tall). Very silent location as well.
👎 Disliked
- • The pillow selection could be improved, as well as more options made available for room service.
We had a very pleasant stay.
Very pleasant room, quiet, good air conditioning. Very friendly staff. Good starting point for sightseeing.
👍 Liked
- • Very pleasant room, quiet, good air conditioning. Very friendly staff. Good starting point for sightseeing.
Super
👍 Liked
- • Super
We probably wouldn’t stay there again but would dine at the Grand Sheraton Salzburg.
Location was great and the staff at the breakfast and piano bar restaurant were probably the best thing about the hotel. Particularly at the Piano bar, excellent service and dining experience.
👍 Liked
- • Location was great and the staff at the breakfast and piano bar restaurant were probably the best thing about the hotel. Particularly at the Piano bar, excellent service and dining experience.
👎 Disliked
- • The receptionist staff was probably the worst we experienced. The female receptionist who greeted us on arrival told us we could book breakfast at reception anytime for a reduced fee of $30 euro and pay $37 if we don’t book. About 2 days into our stay we decided to request at reception (we spoke to a blonde female staff) to book us breakfast for the last 2 mornings. She said no problem and that she will book it for us. When we turned up at breakfast they said they had no booking. That night we inquired at the reception about the miscommunication with booking and the male staff was quite unhelpful and rude. He clarifies that we did not have a booking and cannot just book whenever we want making us feel like we did something wrong when it was all three staff at reception telling us different things. We found every request we made very slow and unclear. It was the worst reception experience we’ve ever had traveling and the rate we paid we expected basic standards to be met. The female staff were friendly at reception but their advice was unreliable! Another negative experience was the cleaning service of our two rooms. After 2 nights and we still had 4 nights remaining, we ran out of body wash in the shower and tissues in the bathroom, but they were not replenished. We had to make a request for them to be replenished. Floors always felt dirty, sometimes we get a bottle of water and most times we didn’t after the cleaners have been there. Again, the service was unreliable and inconsistent.
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