Premier Inn Abu Dhabi Airport (Business Park)
Abu Dhabi International Airport, Opposite Terminals 1 & 3, Abu Dhabi
About This Property
Recreational Amenities
Enjoy a 24-hour health club and an outdoor pool for ultimate relaxation during your stay.
Dining Options
Savor a meal at the restaurant, grab snacks at the coffee shop, or opt for the 24-hour room service.
Convenient Facilities
Take advantage of complimentary Wi-Fi, a 24-hour business center, and a complimentary airport shuttle.
To experience all these amenities and more, book your stay at Premier Inn Abu Dhabi Airport (Business Park) now.
Why guests recommend it
Facilities & Services (30)
Available Rooms
No rooms available for the selected dates
Guest reviews
Most recent
BAD SERVICE - REFUND BEING DENIED DESPITE PEOPLE LOSING THEIR LIVES IN REGION
Hi. I wish to express how disgraceful PREMIER INN ABU DHABI BUSINESS HOTEL is treating myself and my wife. I was due to travel from India to Abu Dhabi for a week long holiday but due to the crisis in the Middle East region, I am unable to travel as flights have been cancelled and flight refunded. However, the hotel is not only REFUSING A REFUND, they are not even responding despite many emails and cancellation form requests being completed. Karolin Hany and Pratibha Bankar marked Womens Day couple of years ago with this statement. 'At Premier Inn, we operate very much like a family, looking out for one another and supporting our colleagues as best we can, which in turns ensures that our guests enjoy the very best in service' ARE YOU SURE ABOUT THIS?????? I am 70 years old, my wife is 72 years old yet Premier Inn Abu Dhabi Business Park Hotel clearly don't care about people dying in the area and want to keep the money. GREED. Have some shame. A simple full refund offered would allow me to be at ease and then would be happy to visit in the next year when things have normalised in the region. Please Please have some heart.
👍 Liked
- • Hi. I wish to express how disgraceful PREMIER INN ABU DHABI BUSINESS HOTEL is treating myself and my wife. I was due to travel from India to Abu Dhabi for a week long holiday but due to the crisis in the Middle East region, I am unable to travel as flights have been cancelled and flight refunded. However, the hotel is not only REFUSING A REFUND, they are not even responding despite many emails and cancellation form requests being completed. Karolin Hany and Pratibha Bankar marked Womens Day couple of years ago with this statement. 'At Premier Inn, we operate very much like a family, looking out for one another and supporting our colleagues as best we can, which in turns ensures that our guests enjoy the very best in service' ARE YOU SURE ABOUT THIS?????? I am 70 years old, my wife is 72 years old yet Premier Inn Abu Dhabi Business Park Hotel clearly don't care about people dying in the area and want to keep the money. GREED. Have some shame. A simple full refund offered would allow me to be at ease and then would be happy to visit in the next year when things have normalised in the region. Please Please have some heart.
Friends stay
Thank you for the reception staff who help for the travel plans in the force major situation special thanks to JULIA , ARUN DUTY MANAGER AND ASWIN
👍 Liked
- • Thank you for the reception staff who help for the travel plans in the force major situation special thanks to JULIA , ARUN DUTY MANAGER AND ASWIN
Zero flexibility during regional airspace closure
Zero flexibility during regional airspace closure Our flights to Abu Dhabi were officially cancelled due to force majeure following the closure of UAE airspace. The entire trip collapsed, including a cancelled cruise. All other providers involved showed goodwill and processed cancellations despite non-refundable rates. Premier Inn Abu Dhabi Airport refused any cancellation and insisted only on a date change, even though travel to the country was impossible. In addition, direct attempts to contact the hotel were ignored. Emails remained unanswered, leaving us with no direct communication or clarification from the property itself. Policies are one thing. Refusing flexibility during a documented force majeure event — while also failing to respond to customer inquiries — is another. Very disappointing approach to customer care.
👍 Liked
- • Zero flexibility during regional airspace closure Our flights to Abu Dhabi were officially cancelled due to force majeure following the closure of UAE airspace. The entire trip collapsed, including a cancelled cruise. All other providers involved showed goodwill and processed cancellations despite non-refundable rates. Premier Inn Abu Dhabi Airport refused any cancellation and insisted only on a date change, even though travel to the country was impossible. In addition, direct attempts to contact the hotel were ignored. Emails remained unanswered, leaving us with no direct communication or clarification from the property itself. Policies are one thing. Refusing flexibility during a documented force majeure event — while also failing to respond to customer inquiries — is another. Very disappointing approach to customer care.
Surprisingly good
In an industrial estate beside the airport is not where I would usually choose but it was a stopover on a very long trip. Pickup at airport and a clean room. A Pool and decent food. Loses one point for the hefty charge for an early check in.
👍 Liked
- • In an industrial estate beside the airport is not where I would usually choose but it was a stopover on a very long trip. Pickup at airport and a clean room. A Pool and decent food. Loses one point for the hefty charge for an early check in.
Disappointed with Lack of Compassion in Medical Emergency
stay away from this hotel . I had booked a stay under a non-refundable rate. Unfortunately, I was unable to travel due to a genuine medical emergency and provided documentation to support my situation. While I understand the terms of a non-refundable booking, I had hoped the hotel would consider a goodwill exception given the circumstances. Sadly, my request for flexibility was declined without any alternative solution or partial credit. What disappointed me most was not the policy itself, but the lack of empathy and customer support during a difficult time. Exceptional hospitality is shown when policies are balanced with compassion. Future guests should be aware that this property strictly enforces its cancellation terms, even in cases of medical emergencies.
👍 Liked
- • stay away from this hotel . I had booked a stay under a non-refundable rate. Unfortunately, I was unable to travel due to a genuine medical emergency and provided documentation to support my situation. While I understand the terms of a non-refundable booking, I had hoped the hotel would consider a goodwill exception given the circumstances. Sadly, my request for flexibility was declined without any alternative solution or partial credit. What disappointed me most was not the policy itself, but the lack of empathy and customer support during a difficult time. Exceptional hospitality is shown when policies are balanced with compassion. Future guests should be aware that this property strictly enforces its cancellation terms, even in cases of medical emergencies.
Absolutely fine for us
We felt the hotel was absolutely fine. We got the Etihad shuttle to the hotel, outside exit 7. Very easy, just asked staff member in airport. Check in straightforward. Room fine. We had meal in restaurant which was really good and enjoyed a drink in the bar. 15 mins by taxi from Yas Island, about 30 mins by taxi to city. We’d be happy to stay at this hotel again. One thing I would say is you are going to use the hotel’s free shuttle back to the airport, get there ahead of your departure time. It can fill quickly.
👍 Liked
- • We felt the hotel was absolutely fine. We got the Etihad shuttle to the hotel, outside exit 7. Very easy, just asked staff member in airport. Check in straightforward. Room fine. We had meal in restaurant which was really good and enjoyed a drink in the bar. 15 mins by taxi from Yas Island, about 30 mins by taxi to city. We’d be happy to stay at this hotel again. One thing I would say is you are going to use the hotel’s free shuttle back to the airport, get there ahead of your departure time. It can fill quickly.
Old and a bit dirty
The hotel is old and dirty. The dirty carpet at the reception is not professional at all. The beds are confortable but pillows are too thick. The bathrooms are not confy at all. Water faucet are dirry and water splashes outside. Shower is not good as well. Water presure is low, soap dispenser is placed too low. Floor mats are paper thin. Confort is very low in this hotel. Breakfast is ok but could be better. Service at the restaurant was not great. They brought us rhe wrong dish . We were in a hurry so we did not ask to replace the dish. Christmas decoration at the reception are very cheap made of cardboard and plastic bottles. We were here for the f1 weekend and did not spend too much time at the hotel so it worked to sleep and have breakfast.
👍 Liked
- • The hotel is old and dirty. The dirty carpet at the reception is not professional at all. The beds are confortable but pillows are too thick. The bathrooms are not confy at all. Water faucet are dirry and water splashes outside. Shower is not good as well. Water presure is low, soap dispenser is placed too low. Floor mats are paper thin. Confort is very low in this hotel. Breakfast is ok but could be better. Service at the restaurant was not great. They brought us rhe wrong dish . We were in a hurry so we did not ask to replace the dish. Christmas decoration at the reception are very cheap made of cardboard and plastic bottles. We were here for the f1 weekend and did not spend too much time at the hotel so it worked to sleep and have breakfast.
Poor shuttle service
The hotel was comfortable and clean, we had a meal in the restaurant and drink in the bar which had helpful staff and good food. What lets this airport hotel down is the shuttle bus, on arrival there is no information on where to stand so you ask anyone who looks official for help and stand in hope. The first bus scheduled didn’t turn up so we ended up standing outside for 45 minutes. Next day return journey the driver said the cases had to be placed inside the bus not in the boot, while he sat there passengers manually loaded their cases onto seats to get them on.
👍 Liked
- • The hotel was comfortable and clean, we had a meal in the restaurant and drink in the bar which had helpful staff and good food. What lets this airport hotel down is the shuttle bus, on arrival there is no information on where to stand so you ask anyone who looks official for help and stand in hope. The first bus scheduled didn’t turn up so we ended up standing outside for 45 minutes. Next day return journey the driver said the cases had to be placed inside the bus not in the boot, while he sat there passengers manually loaded their cases onto seats to get them on.
Ordinary airport hotel
We stayed at this hotel during our stopover in Abu Dhabi. It's a standard hotel near airport with basic amenities. The bed quality is good, even better than many higher priced hotels. The service is fantastic. We checked in at middle of the night. Upon entering the room we noticed the bathtub faucet was not working. Someone attended that immediately. The cleanliness needs improvement. There were hairs in the bathtub, meaning it was not cleaned.
👍 Liked
- • We stayed at this hotel during our stopover in Abu Dhabi. It's a standard hotel near airport with basic amenities. The bed quality is good, even better than many higher priced hotels. The service is fantastic. We checked in at middle of the night. Upon entering the room we noticed the bathtub faucet was not working. Someone attended that immediately. The cleanliness needs improvement. There were hairs in the bathtub, meaning it was not cleaned.
A disappointing decline in standards
This was my third stay at Premier Inn Business Bay, Abu Dhabi – with previous visits in 2022 & 2023, both of which were excellent & left me with high regard for the brand. Unfortunately, my most recent experience was far below expectations & has raised serious concerns about the current state of service and management oversight. From the outset, the service at the front desk was lacking. The receptionist, Madhu, who dealt with me on several occasions during my stay, showed no smile, no courtesy & no basic hospitality skills. There was zero guest engagement – not even the minimum expected pleasantries that create a welcoming atmosphere in any reputable hotel. This was in stark contrast to my previous visits, where I felt genuinely looked after. On my second day, I dialled “0” from the in-room phone to request the standard daily allocation of two bottles of water. Something I’m entitled to as part of the room rate. All calls were answered unprofessionally, with no greeting, no name or department identification. Despite three separate requests throughout the day, the water was never delivered. Eventually, at 5pm I was told that because I was checking out at 6pm, I would have to pay for them. A shocking & petty approach to guest service that left me genuinely appalled. Such responses are not only unprofessional but reflect a worrying lack of training & guest care. It seems clear there is either no quality assurance or guest service review in place by the management, or such feedback is simply not taken seriously. A notable exception was Ronald from security, who was extremely helpful on my arrival, offering assistance with phone chargers & sharing local recommendations. However, the professionalism was unfortunately overshadowed when on my departure day, he came to my room to retrieve his charger (in spite of me informing him that I will hand over the charger to the reception upon check out) & asked me to leave a review mentioning him by name. This felt entirely inappropriate & further highlighted a complete lack of proper staff training & management oversight. It was truly disappointing to witness such a decline in what was once a reliable hotel that offered professional hospitality. A hotel is only as good as the people representing its brand at the front line. And n this case, the experience has been tarnished by poor service, lack of accountability & a general sense of indifference from the staff. I hope this feedback prompts a serious internal review by Premier Inn’s management, both in terms of staff conduct & training, to ensure future guests are not subjected to the same substandard experience.
👍 Liked
- • This was my third stay at Premier Inn Business Bay, Abu Dhabi – with previous visits in 2022 & 2023, both of which were excellent & left me with high regard for the brand. Unfortunately, my most recent experience was far below expectations & has raised serious concerns about the current state of service and management oversight. From the outset, the service at the front desk was lacking. The receptionist, Madhu, who dealt with me on several occasions during my stay, showed no smile, no courtesy & no basic hospitality skills. There was zero guest engagement – not even the minimum expected pleasantries that create a welcoming atmosphere in any reputable hotel. This was in stark contrast to my previous visits, where I felt genuinely looked after. On my second day, I dialled “0” from the in-room phone to request the standard daily allocation of two bottles of water. Something I’m entitled to as part of the room rate. All calls were answered unprofessionally, with no greeting, no name or department identification. Despite three separate requests throughout the day, the water was never delivered. Eventually, at 5pm I was told that because I was checking out at 6pm, I would have to pay for them. A shocking & petty approach to guest service that left me genuinely appalled. Such responses are not only unprofessional but reflect a worrying lack of training & guest care. It seems clear there is either no quality assurance or guest service review in place by the management, or such feedback is simply not taken seriously. A notable exception was Ronald from security, who was extremely helpful on my arrival, offering assistance with phone chargers & sharing local recommendations. However, the professionalism was unfortunately overshadowed when on my departure day, he came to my room to retrieve his charger (in spite of me informing him that I will hand over the charger to the reception upon check out) & asked me to leave a review mentioning him by name. This felt entirely inappropriate & further highlighted a complete lack of proper staff training & management oversight. It was truly disappointing to witness such a decline in what was once a reliable hotel that offered professional hospitality. A hotel is only as good as the people representing its brand at the front line. And n this case, the experience has been tarnished by poor service, lack of accountability & a general sense of indifference from the staff. I hope this feedback prompts a serious internal review by Premier Inn’s management, both in terms of staff conduct & training, to ensure future guests are not subjected to the same substandard experience.
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