Pestana Grand Premium Ocean Resort
23 Rua da Ponta da Cruz, Funchal, 9000-103
About This Property
Luxurious Amenities - From the outdoor pool to the spa tub, this hotel offers a range of recreational activities for guests to enjoy.
Culinary Delights - Whether dining at Restaurante Atrium or savoring a drink at the poolside bar, guests can indulge in a variety of culinary experiences.
Convenience and Comfort - With complimentary breakfast, free Wi-Fi, and a business center, this hotel ensures a convenient and comfortable stay for all guests.
Be sure to enjoy all these amenities and more at Pestana Grand Premium Ocean Resort. Book your stay now for a truly unforgettable experience!
Why guests recommend it
Facilities & Services (38)
Available Rooms
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Guest reviews
Most recent
Very disappointing and no way a 5 Star Hotel
Just returned from 10 days staying at The Pestana Grand Hotel with my Husband.
👍 Liked
- • Just returned from 10 days staying at The Pestana Grand Hotel with my Husband.
5 Stars on Paper, 3 Stars in Reality
5-Star Hotel in Madeira — A Major Disappointment
👍 Liked
- • 5-Star Hotel in Madeira — A Major Disappointment
Lovely hotel let down by its food and resturant
I stayed at the Pestana Grand with my husband for 7 nights in late March. The hotel is advertised as 5* and it is very comfortable with many good features. But it is let down by its restaurant and food. Breakfast was fine, except there was no bacon in the hot food section. Turns out you have to ask for it at the omelette counter. The dinner buffet had the same salads in much the same positions every evening, with very little variety over the 7 days. The hot food did not look appetising, there was nothing roasted or grilled except burgers one evening. And the whole buffet section is cramped and confined to a narrow area, which created queues and bottlenecks. The soup recepticle was next to the cheese and biscuits and puddings. Such a shame for a lovely hotel.
👍 Liked
- • I stayed at the Pestana Grand with my husband for 7 nights in late March. The hotel is advertised as 5* and it is very comfortable with many good features. But it is let down by its restaurant and food. Breakfast was fine, except there was no bacon in the hot food section. Turns out you have to ask for it at the omelette counter. The dinner buffet had the same salads in much the same positions every evening, with very little variety over the 7 days. The hot food did not look appetising, there was nothing roasted or grilled except burgers one evening. And the whole buffet section is cramped and confined to a narrow area, which created queues and bottlenecks. The soup recepticle was next to the cheese and biscuits and puddings. Such a shame for a lovely hotel.
Good hotel, in a good location.
We spent 7 nights here and a further 4 nights after our flight was cancelled. So we had two rooms overall. Somethings were very good. Our room was large and spacious and the full sea view was lovely to have. The side sea view was over the street entrance area and not so good. The beds in both rooms were very uncomfortable and when asked, I reported this and the mattresses were greatly improved with support and mattress toppers added. This was a huge improvement. A leak in the bathroom tap which threatened to flood the floor was fixed late afternoon at the weekend. We were impressed. Pool towels, robes and slippers were provided as were a kettle, cups and minibar. Wifi good. We used the swimming pools every day. Breakfast was good, but the coffee far too strong. The only good coffee was in the bar. The evening meals are generally good although it can be busy and the waiter service is very brisk - hang onto your plate or it will disappear in seconds! The Italian restaurant in the hotel was good and much quieter than the main restaurant. You have to book at a machine in reception. We were unable to book the others as they are in demand. Reception very helpful and will arrange trips if you want them. A good location, with regular buses to the town centre and also near The Forum shopping centre. Overall a pleasant stay
👍 Liked
- • We spent 7 nights here and a further 4 nights after our flight was cancelled. So we had two rooms overall. Somethings were very good. Our room was large and spacious and the full sea view was lovely to have. The side sea view was over the street entrance area and not so good. The beds in both rooms were very uncomfortable and when asked, I reported this and the mattresses were greatly improved with support and mattress toppers added. This was a huge improvement. A leak in the bathroom tap which threatened to flood the floor was fixed late afternoon at the weekend. We were impressed. Pool towels, robes and slippers were provided as were a kettle, cups and minibar. Wifi good. We used the swimming pools every day. Breakfast was good, but the coffee far too strong. The only good coffee was in the bar. The evening meals are generally good although it can be busy and the waiter service is very brisk - hang onto your plate or it will disappear in seconds! The Italian restaurant in the hotel was good and much quieter than the main restaurant. You have to book at a machine in reception. We were unable to book the others as they are in demand. Reception very helpful and will arrange trips if you want them. A good location, with regular buses to the town centre and also near The Forum shopping centre. Overall a pleasant stay
Very dissatisfied
Having just returned from this hotel I want to say how disappointed we were with this hotel. We opted for half board but the buffet restaurant was no way up to 5* standard, we found ourselves having salads nearly every day as the hot food was very unappetising. They list à la carte restaurant but there is only one open each night with a very limited number of covers. The Italian was very nice but only open 3 nights, the restaurant serving skewered meat or fish was a set menu with the only choice being a meat skewer or tuna skewer, the rest of the meal was a set menu. This was open for 2 nights and if you ate there for the 2nights it was the same set menu, there was then 2 nights of Tagine which has limited appeal. There was an a la carte restaurant at another in the groups of hotels but that was at least 30 min.walk or à taxi ride away. Because of the limited option of a small restaurant open each night the main buffet was very crowded, noisy and the seating was very close together not a relaxed eating environment at all. The breakfasts were better with lovely fresh bread and rolls available every day, and a good selection of fruit, cheese and preserves but for those wanting eggs and bacon my husband didn’t find the bacon until the third morning when he realised he had to ask for bacon but even that wasn’t proper bacon it was reconstituted bits of bacon, not proper rashers. This was meant to be a special week celebrating an 80th birthday but I am sorry to say proved to be a disaster. Needless to say we will not be returning, we will be returning to another hotel where we have previously stayed and enjoyed a lovely break served by friendly, helpful staff in a calm atmosphere
👍 Liked
- • Having just returned from this hotel I want to say how disappointed we were with this hotel. We opted for half board but the buffet restaurant was no way up to 5* standard, we found ourselves having salads nearly every day as the hot food was very unappetising. They list à la carte restaurant but there is only one open each night with a very limited number of covers. The Italian was very nice but only open 3 nights, the restaurant serving skewered meat or fish was a set menu with the only choice being a meat skewer or tuna skewer, the rest of the meal was a set menu. This was open for 2 nights and if you ate there for the 2nights it was the same set menu, there was then 2 nights of Tagine which has limited appeal. There was an a la carte restaurant at another in the groups of hotels but that was at least 30 min.walk or à taxi ride away. Because of the limited option of a small restaurant open each night the main buffet was very crowded, noisy and the seating was very close together not a relaxed eating environment at all. The breakfasts were better with lovely fresh bread and rolls available every day, and a good selection of fruit, cheese and preserves but for those wanting eggs and bacon my husband didn’t find the bacon until the third morning when he realised he had to ask for bacon but even that wasn’t proper bacon it was reconstituted bits of bacon, not proper rashers. This was meant to be a special week celebrating an 80th birthday but I am sorry to say proved to be a disaster. Needless to say we will not be returning, we will be returning to another hotel where we have previously stayed and enjoyed a lovely break served by friendly, helpful staff in a calm atmosphere
Cool
Cool place, loved the hotel and the staff
👍 Liked
- • Cool place, loved the hotel and the staff
Terrible customer service
Just returned after a 5 day stay. Terrible customer service - most of the staff were rude and unresponsive particularly at reception. We had prepaid for a full week but were only able to arrive 3 days late due to winds which prevented planes from landing. Despite notifying the hotel twice that we'd be arriving on a later date they claimed that we had been "No shows" on those days. They were completely unsympathetic to our plight and wouldn't consider any reimbursement for the lost days. To add insult to injury our rooms weren't ready when we checked in despite the fact that we had paid for the rooms and should have arrived a few days before. For a so-called 5 star hotel the building is very tired, carpets threadbare and service completely unacceptable. The location is good and there is a good variety of food at dinner and breakfast buffets. Definitely wouldn't recommend visiting this hotel!
👍 Liked
- • Just returned after a 5 day stay. Terrible customer service - most of the staff were rude and unresponsive particularly at reception. We had prepaid for a full week but were only able to arrive 3 days late due to winds which prevented planes from landing. Despite notifying the hotel twice that we'd be arriving on a later date they claimed that we had been "No shows" on those days. They were completely unsympathetic to our plight and wouldn't consider any reimbursement for the lost days. To add insult to injury our rooms weren't ready when we checked in despite the fact that we had paid for the rooms and should have arrived a few days before. For a so-called 5 star hotel the building is very tired, carpets threadbare and service completely unacceptable. The location is good and there is a good variety of food at dinner and breakfast buffets. Definitely wouldn't recommend visiting this hotel!
2-day escapade
It was a too short stay but enough to recharge batteries in such a lovely hotel... jacuzzi, restaurants and billiards were such good add-ons that made it very pleasant.
👍 Liked
- • It was a too short stay but enough to recharge batteries in such a lovely hotel... jacuzzi, restaurants and billiards were such good add-ons that made it very pleasant.
Exceeded all of my expectations
Exceeded all of my expectations. We have returned home after a beautiful trip to Madeira. The Pestana Grand is a stunning hotel, the staff are excellent and incredibly attentive. The spa facilities are fab, including an indoor pool which was a big hit with my daughter. The hotel is spotlessly clean, in fact we noticed that Madeira in general is very clean and well maintained. The hotel grounds are stunning and incredibly well maintained. We ate at the buffet, the Italian and the steak restaurants at all were great. Delicious food, fresh, well cooked and plentiful. Breakfast was also fab. I honestly can't fault this hotel at all. We will look forward to returning in the future.
👍 Liked
- • Exceeded all of my expectations. We have returned home after a beautiful trip to Madeira. The Pestana Grand is a stunning hotel, the staff are excellent and incredibly attentive. The spa facilities are fab, including an indoor pool which was a big hit with my daughter. The hotel is spotlessly clean, in fact we noticed that Madeira in general is very clean and well maintained. The hotel grounds are stunning and incredibly well maintained. We ate at the buffet, the Italian and the steak restaurants at all were great. Delicious food, fresh, well cooked and plentiful. Breakfast was also fab. I honestly can't fault this hotel at all. We will look forward to returning in the future.
AVOID THIS HOTEL
A terrible experience at the restaurant of the Grand Pestana Garden Hotel. The service was extremely poor, some staff were rude and unprofessional. We were unexpectedly asked to pay for drinks without any prior information. Double the cost of drinks, but the quality was crap. The restaurant management is completely incapable of dealing with customers properly and answering customer questions, a bunch of arrogant and frustrated workers, and with low education and wild behaviour. The food was absolutely disgusting and you didn't even have a choice of what to eat.Everything we tasted was absolutely disgusting. Completely unacceptable for a hotel that claims to have high standards. Avoid this hotel and don't waste your time or money eating here and spending your vacation at this hotel.
👍 Liked
- • A terrible experience at the restaurant of the Grand Pestana Garden Hotel. The service was extremely poor, some staff were rude and unprofessional. We were unexpectedly asked to pay for drinks without any prior information. Double the cost of drinks, but the quality was crap. The restaurant management is completely incapable of dealing with customers properly and answering customer questions, a bunch of arrogant and frustrated workers, and with low education and wild behaviour. The food was absolutely disgusting and you didn't even have a choice of what to eat.Everything we tasted was absolutely disgusting. Completely unacceptable for a hotel that claims to have high standards. Avoid this hotel and don't waste your time or money eating here and spending your vacation at this hotel.
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