Mondrian Bordeaux Les Carmes

Belle oasis in Bordeaux

Beautiful hotel with excellent service. The spa is top-notch with a great sauna and a nice indoor pool. Everything is super clean and well-appointed. High-quality linens and amenities. We loved the restaurant too, albeit a bit pricey. Anyway, we loved the hotel and will be back this coming weekend!

Amazing Hotel, beautiful, comfortable, elegant, cozy…

Loved the modern style and luxury of this hotel, the quality of the bed, bathroom fixtures, towels, coffee (Lavazza in the room) Didn’t like how dim the room lighting was and the gym a bit subpar for a luxury hotel. Other issues: - I arrived after 11 PM, and the person at the front desk was unable to check me in and took >10 minutes to get someone who could. Did not offer me welcome drinks that came with my reservation; had to ask someone else the next day. Inflexible with a late checkout without paying, and although they let me use the gym, there was no place to shower. Overall, I felt the checkout experience was overly rigid considering I departed on a non-sold-out Sunday. The other disappointment was persistent notification of staff about a broken bracket/handwash on the floor. Staff said they would fix it multiple times and never did. Twice came into broken cleanser and bracket on the floor

Beautifully appointed.

A magnificent hotel! Very clean, quiet, and exceptional service. The fact that the hotel is not in the city center did not bother us and made the morning and evening commutes rather charming along the quays.

5 Star staff in a nice 4-star hotel. On the north edge of Bordeaux in an area that is gentrifying. The beautiful old building’s facade was kept, and a very modern new hotel was built behind it. The secret of this hotel is fabulous

Super clean is amazing a restaurant food was exceptional. I’ll definitely be back to this beautiful Hotel.

Stylish little bolthole

Brilliantly designed room. Exuded a sense of style and comfort. Loved my brief stay in it.

They steal from your credit card

Unfortunately, they take a deposit from you when you stay here which they don’t return to you - my card was charged in full upon check-in - $1250 - and they are not returning it. I have tried reaching out to them multiple times, and they tell me each time that it just takes a while to return to the card. It has been almost 2 months since the initial charge - so I’d say they are just keeping my deposit money. It is meant to be used towards food you have, etc - but my tally didn’t warrant keeping my whole deposit. It’s really terrible practice and is basically theft. I otherwise had a lovely stay - so this really is a shame as it isn’t reflective of my time spent at the hotel. My experience was a good one overall - but this made me never want to return sadly, and has tainted the experience for me.

Beautifully appointed room. Quiet and private location. Well-appointed gym although very small. Nice pool and sauna but with weird rules that aren’t obviously published anywhere - expect a telling off from the ‘wellness’ staff if you don’t follow the mystery rules! The bar is very nice, a great space to relax, and service there was outstanding. The restaurant looked lovely too, but with dinner service not starting until 7 pm, we didn’t bother - plenty of other equally good/better options nearby. We didn’t have a car, but the bus and trams in Bordeaux are cheap, regular, and safe, and the hotel is less than five minutes from stops in almost every direction.