Mandarin Oriental, Guangzhou

Service, accommodation space, accommodation floor (25th floor)

Everything was perfect

Unforgettable memories!

Beautiful room and such an amazing welcome for my sons, one of whom was celebrating his 18th birthday and the other his admission to medical school. They surprised them with a delicious chocolate cake and a touching congratulatory card, personally delivered to our room by the hotel staff. The hotel has a beautiful restaurant where breakfast is also served. Even though we arrived late in the evening, we were warmly welcomed, served, and made to feel at home. At the restaurant, a gentleman who I believe was the restaurant manager helped us learn as many details as possible about the place and made sure that we felt comfortable and well taken care of. Thank you from the bottom of our hearts for such an unforgettable welcome!

Exceptional hospitality and attention to detail. We had visited to celebrate my husband's birthday. An email in advance was all it took to coordinate a great celebration. They went beyond to decorate the room and provide us with a cake. The loft bar with Mira really made it special with drinks, and the couple massage with Joyce and Lily was relaxing and professional. All the staff were very hospitable and we'd gladly return again to this beautiful hotel. The mall was also accessible via hotel which was convenient.

Everything is top-notch

Lunch

Great experience! Good service from my service staff who were Delia Xu and Eason Chen today.

Excellent in Every Way — Already Looking for an Excuse to Return

Quiet, peaceful, and genuinely beautiful. The atmosphere was so serene that I almost felt reluctant to disturb it. I had originally thought about ordering Korean food delivery, but decided against it — and that turned out to be the right choice. There was something about the calmness of the hotel that deserved to be left untouched, like quietly appreciating the simple innocence of young love without interrupting it. The service and thoughtful details throughout the hotel were exceptionally warm and considered. The scent, lighting, and overall ambience were all perfectly judged, and I honestly cannot remember the last time I slept so peacefully. Personally, I also found the design surprisingly stylish. Even though I was in a hurry, I still spent quite a while exploring the room when I first arrived. I know some online reviews describe the style as rather old-fashioned, but I did not feel that way at all. A practical tip: if you love desserts or are interested in bakery and pastry, go to breakfast early. I arrived quite late, and by then many of the baked goods and pastries were already gone. The room design and decorative details became more impressive the longer I stayed. In fact, I only fully understood the intention behind some of the lighting and object placement after waking up the next morning. Looking back at my photos, several design choices suddenly made perfect sense. The service was genuinely excellent as well — a truly well-rounded experience with almost no weak points. I was also given a complimentary room upgrade, which made an already wonderful stay even better. My only regret is that I did not take enough photos. I somehow missed the Aesop hand wash in the lobby, as well as the delicious macarons the hotel gave me. Overall, it was a nearly perfect stay from beginning to end. I am already looking for a day with good weather to return.