The Westin Cozumel
Carretera Costera Norte Km 4.8
About This Property
Luxurious Amenities and Activities
Discover a paradise at The Westin Cozumel with its private beach, outdoor pool, and water sports facilities. Guests can indulge in free snorkeling daily and relish delicious meals at the on-site restaurant.
Convenient Services
With free WiFi throughout the property and complimentary snorkeling equipment, The Westin Cozumel ensures a comfortable stay. The 24-hour front desk is always available to cater to your needs promptly.
Exciting Surroundings
Immerse yourself in thrilling activities like golfing, snorkeling, and diving near the hotel. Explore nearby attractions such as Isla Pasion Weddings and Faro Celarain for an unforgettable experience.
Book your stay at The Westin Cozumel now for a memorable and luxurious getaway.
Why guests recommend it
Facilities & Services (106)
Available Rooms
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Guest reviews
Most recent
Muy bien
The staff was kind, attentive, and accommodating. The private beach and water was well kept. Little to no seaweed during end of July. I loved the amenities this hotel offered. It felt like home for a short while.
👍 Liked
- • The staff was kind, attentive, and accommodating. The private beach and water was well kept. Little to no seaweed during end of July. I loved the amenities this hotel offered. It felt like home for a short while.
Great staff & employees!
This review is specifically for the staff and employees. All went above and beyond to make our stay enjoyable. One employee I was especially impressed with was “Jerso” with valet/bell desk. Jerso was the very definition of great customer service, friendly, fast, accommodating, and great human being!
👍 Liked
- • This review is specifically for the staff and employees. All went above and beyond to make our stay enjoyable. One employee I was especially impressed with was “Jerso” with valet/bell desk. Jerso was the very definition of great customer service, friendly, fast, accommodating, and great human being!
Excellent
Excellent Jerso and Javier were fantastic!
👍 Liked
- • Excellent Jerso and Javier were fantastic!
The perfect getaway!
I was concerned about the remodeling, but the manager Javier contacted me through facebook and assured me it was all well. He was right. Only the entrance was being remodeled and no noises interrupted our stay. He was very accommodating. He met us ant check-in and our stay couldn’t have been better. All employees were so nice and accommodating.
👍 Liked
- • I was concerned about the remodeling, but the manager Javier contacted me through facebook and assured me it was all well. He was right. Only the entrance was being remodeled and no noises interrupted our stay. He was very accommodating. He met us ant check-in and our stay couldn’t have been better. All employees were so nice and accommodating.
Serious Food Poisoning
Terrible food poisoning ruined our trip. It’s beautiful and you can snorkel off the beach, but it is not safe to eat there. We paid for all inclusive, but I spent the last half of the trip in bed unable to keep anything down; my husband got it 2 days after I did. I have travelled to >30 countries and my husband is a doctor, so this wasn’t a case of ‘adjusting to new types of food’. Hotel did not appear to care or take any action at all when we informed them about the issue, and that is extremely concerning. You don’t fix a problem if you pretend it doesn’t exist. We were not offered any refund of any kind.
👍 Liked
- • Terrible food poisoning ruined our trip. It’s beautiful and you can snorkel off the beach, but it is not safe to eat there. We paid for all inclusive, but I spent the last half of the trip in bed unable to keep anything down; my husband got it 2 days after I did. I have travelled to >30 countries and my husband is a doctor, so this wasn’t a case of ‘adjusting to new types of food’. Hotel did not appear to care or take any action at all when we informed them about the issue, and that is extremely concerning. You don’t fix a problem if you pretend it doesn’t exist. We were not offered any refund of any kind.
A truly magical resort
I just spent two wonderful days at the Westin resort in Cozumel Mexico. I must admit that I was a bit apprehensive as there have been some negative reviews recently. I will start off by saying that I’m a Titanium member and objectively critical of the hotels in which I stay. From start to finish, this was a truly magical stay. While it is true that the front entrance is currently under construction as well, as there were workers here and there fixing things up, there was no construction noise to be heard during our entire stay. Our room on the 14th floor had wonderful view and was in great shape. From check-in to check out, not only the front desk staff, but all the service staff were friendly, accommodating, and truly showed their passion the Marriott experience. The servers at breakfast were wonderful. The housekeeping staff did a wonderful job, and the entire resort is in very good . We especially liked the pool and the beach area. We had no problem finding chairs and the entire resort had a great vibe to it. This resort is located in a quiet area with a couple of restaurants across the street. If you’re looking to go into town, it isa $10 cab ride or an hour and a half walk. There is a restaurant about 10 minutes away called the buccaneer, which is also a-great option. While we did not have the all-inclusive package, the elite breakfast was incredible and included juice, pastries, fruit, and a wonderful hot entrée. I would not hesitate to stay at this hotel again as it is truly one of my favorites. I would recommend reserving a room with a balcony as the view is stunning. This is truly a stay we will remember.
👍 Liked
- • I just spent two wonderful days at the Westin resort in Cozumel Mexico. I must admit that I was a bit apprehensive as there have been some negative reviews recently. I will start off by saying that I’m a Titanium member and objectively critical of the hotels in which I stay. From start to finish, this was a truly magical stay. While it is true that the front entrance is currently under construction as well, as there were workers here and there fixing things up, there was no construction noise to be heard during our entire stay. Our room on the 14th floor had wonderful view and was in great shape. From check-in to check out, not only the front desk staff, but all the service staff were friendly, accommodating, and truly showed their passion the Marriott experience. The servers at breakfast were wonderful. The housekeeping staff did a wonderful job, and the entire resort is in very good . We especially liked the pool and the beach area. We had no problem finding chairs and the entire resort had a great vibe to it. This resort is located in a quiet area with a couple of restaurants across the street. If you’re looking to go into town, it isa $10 cab ride or an hour and a half walk. There is a restaurant about 10 minutes away called the buccaneer, which is also a-great option. While we did not have the all-inclusive package, the elite breakfast was incredible and included juice, pastries, fruit, and a wonderful hot entrée. I would not hesitate to stay at this hotel again as it is truly one of my favorites. I would recommend reserving a room with a balcony as the view is stunning. This is truly a stay we will remember.
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