Sofitel Frankfurt Opera
Opernplatz 16
About This Property
Luxurious Accommodations
Experience designer furnishings, free Wi-Fi, luxury toiletries, and top-notch amenities in our spacious rooms and exclusive suites. Enjoy scenic views and innovative features like a Japanese toilet and Skinjay™ shower system.
Relaxation and Wellness
Indulge in pampering treatments at our Sofitel Spa, unwind in relaxation areas, and stay fit at the Fitness First Black Label studio. Take a dip in the indoor swimming pool and rejuvenate your senses in our stylish facilities.
Exquisite Dining and Entertainment
Savor delicate dishes at the Bistronomique-concept Schönemann restaurant, enjoy cocktails at Lili’s Bar, and treat yourself to Parisian-style snacks. With a prime location near top attractions, immerse yourself in the vibrant culture of Frankfurt. Book now for an unforgettable stay at Sofitel Frankfurt Opera.
Why guests recommend it
Facilities & Services (111)
Available Rooms
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Guest reviews
Most recent
Excellent stay, 100% worth it.
Everything
👍 Liked
- • Everything
👎 Disliked
- • Nothing I did not like
Poor hospitality
Discrepancy between the website and reality AC was poor Room dining in very restricted poor choices Breakfast never recommend it from all aspects so don't waste your money and time Response of hotel administration very poor they are careless about any complaints I send many complain. With no response As below email Unfortunately, I must express my disappointment that, despite your apology, nothing has actually been done to resolve this matter or restore my confidence in the Sofitel or Accor brand. I reported numerous serious issues during my stay, including: Extremely poor room cleanliness. Air conditioning that was not functioning properly. A breakfast experience far below the standards expected from a Sofitel property. No proper dining service available despite what was advertised. A significant discrepancy between the hotel’s website and the actual experience provided. Poor management and a complete lack of proactive customer care. Your email simply states that my comments have been shared with the hotel management. However, no one has contacted me with a meaningful resolution, no explanation has been provided, and no gesture has been made to compensate for such a disappointing experience. As a loyal Accor customer, I expected far more than a generic apology. A luxury hotel should take ownership of its failures and demonstrate that customer satisfaction is genuinely valued. At this stage, I do not feel that my complaint has been handled appropriately. Unless concrete action is taken, I will have no confidence in staying at Sofitel or recommending the Accor Group to colleagues, friends, or professional contacts. I would appreciate a substantive response outlining: What investigation has been conducted. What corrective actions have been taken. What Accor intends to do to resolve this matter and restore my confidence. I look forward to your prompt response. Kind regards,
👍 Liked
- • Discrepancy between the website and reality AC was poor Room dining in very restricted poor choices Breakfast never recommend it from all aspects so don't waste your money and time Response of hotel administration very poor they are careless about any complaints I send many complain. With no response As below email Unfortunately, I must express my disappointment that, despite your apology, nothing has actually been done to resolve this matter or restore my confidence in the Sofitel or Accor brand. I reported numerous serious issues during my stay, including: Extremely poor room cleanliness. Air conditioning that was not functioning properly. A breakfast experience far below the standards expected from a Sofitel property. No proper dining service available despite what was advertised. A significant discrepancy between the hotel’s website and the actual experience provided. Poor management and a complete lack of proactive customer care. Your email simply states that my comments have been shared with the hotel management. However, no one has contacted me with a meaningful resolution, no explanation has been provided, and no gesture has been made to compensate for such a disappointing experience. As a loyal Accor customer, I expected far more than a generic apology. A luxury hotel should take ownership of its failures and demonstrate that customer satisfaction is genuinely valued. At this stage, I do not feel that my complaint has been handled appropriately. Unless concrete action is taken, I will have no confidence in staying at Sofitel or recommending the Accor Group to colleagues, friends, or professional contacts. I would appreciate a substantive response outlining: What investigation has been conducted. What corrective actions have been taken. What Accor intends to do to resolve this matter and restore my confidence. I look forward to your prompt response. Kind regards,
👎 Disliked
- • Written above
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