Eusbett Hotel

Lack of maintenance and customer service

Selected this hotel based on a recommendation. Booked a Junior Double. Arrived and they placed me in a Junior Standard. Told me since I’m solo, this is the correct room category as they didn’t have the category that I booked. They refused to cancel on their end. Told Me if I wanted the next category up I would have to pay them the difference because I booked from a third party. Typical money grab operating from a poverty mentality. Pictures attached for the booking do not match the room I was given. First room, the hot water kettle was on the headboard. I asked for another room. I arrived to the second room, staff turned on the ac and within 30 mins it leaked water over the entire top of the bed and headboard. Contacted the front desk. The housekeeper changed the pillowcases and left the wet pillows. Maintenance came and fixed the ac. Water still continued to drip on night two. Finally fixed the next day. Had to request new pillows because they didn’t change the sheets or pillows. Fridge - staff turned it on. I changed the setting from low to high. Never got cold. My frozen juices became room temperature in the fridge. Lost those. Contacted the front desk. Maintenance never fixed it and never reimbursed me. Started seeing ants and cockroaches in the bathroom. Housekeeper made the bed daily. Saw ants on the desk with the hot water kettle. Breakfast was included. On day one, saw a roach on the chair in the dining room. Food was cold to me. No steam was rising from the trays. It rained on night two. Entire front entrance flooded. Entire area smelled moldy, even as they sucked the water up. Shower gets hot. Tv channels are news and soccer. When it rained, channels went out. Lack of regular maintenance, customer service, and leadership at this hotel.

Review of Eusbett experience

Overall the experience was okay If possible you can work on the food especially when it comes to the hotness of the pepper used and the presence of the seeds in it.

nice place

Beautiful environment. The breakfast was very good. They have a nice conference room. The bedroom too was so nice. It’s really a place of comfort

We had a wonderful time

The services were excellent. My kids had a place to play and I was able to have a me time at the spa. The food was excellent specially the Eusbett special

Special place for a special occasion

Excellent service. Estate apartments are luxurious 5-star ⭐ rating. Comfy and serene. Customer service is also top-notch

Excellent Reception

Exquisite room experience. I least expected such a wonderful treatment in the Bono Region. I would recommend this edifice for all business activities in the Bono Region and beyond.

Good time

It is ok and is a new experience, the meals are good and the beds are relaxing. I enjoyed the environment and the hotel staffs are welcoming

Horrible experience. They claimed that even though I was able to make a reservation via booking, they had no room available for me. They insisted that I cancel but couldn't guarantee a refund. When I insisted they either give me the room or refund the money, they offered a room which was in horrible shape, with a broken A/C. Never again!

Eusbett hotel

The staff was courteous and very helpful. The Hotel is clean it is very peaceful. The food is very good (delicious) the salad and fruit were very fresh and delicious. I Definitely recommend eating in the dining room. They have a very nice Sports bar with TV’s and nice music playing very relaxing a the pool area is a must beautiful area. It was so nice to seat by the pool and chill.

They are very professional, I recommend