The Sanchaya
Jalan Gurindam Duabelas, Plot 5
About This Property
Luxurious Beachfront Getaway
The Sanchaya, located on the stunning island of Bintan, offers a luxurious escape with a private beach, a beautiful outdoor pool, and a pampering spa.
Elegant Accommodations and Modern Amenities
The rooms at The Sanchaya are elegantly designed, blending classic and modern elements. Each suite and villa features high-end entertainment systems, espresso machines, and luxurious bathrooms with exclusive bath products. Guests can also choose from a pillow menu and enjoy wines from a private cabinet.
Exceptional Services and Dining
The resort offers a range of services including a 24-hour concierge, free WiFi, and free return transfers to the ferry terminal. Guests can indulge in fine dining at the All Day Dining Restaurant or enjoy light snacks at the Library & Bar.
Book your luxurious beachfront retreat at The Sanchaya for an unforgettable experience.
Why guests recommend it
Facilities & Services (95)
Available Rooms
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Guest reviews
Most recent
Awesome stay
Feels like home. A memorable trip with family. The chef sandi for very humble and kind. All the support staff was very good. Will recommend too all . The rooms amenities service everything was perfect. The reception staff was also very helpful.
👍 Liked
- • Feels like home. A memorable trip with family. The chef sandi for very humble and kind. All the support staff was very good. Will recommend too all . The rooms amenities service everything was perfect. The reception staff was also very helpful.
A 2-key hardware with a 3-key soul! Unmatched in Bintan!
We have just completed a truly wonderful stay at The Sanchaya. While there are already countless glowing reviews celebrating the experience here (which we wholeheartedly agree with , our stay resonated with us in three particularly distinct ways. (a) Exceptional people. Over time, we have found that there are two highly reliable indicators of a truly exceptional hospitality experience. (i) Excellent visibility and involvement of senior management. Oftentimes, leadership visibility can feel ceremonial or curated. At The Sanchaya, however, the senior management team is not only genuinely present, but remarkably hands-on engaging with guests, and carrying themselves with a humility that feels increasingly rare in modern hospitality. (ii) The second indicator is staff longevity, particularly among guest-facing teams. Long-serving staff members often reflect a workplace people genuinely enjoy being part of — and that pride inevitably translates into the guest experience. At The Sanchaya, this manifests itself unequivocally. (b) The genuine human connection. Some of the most memorable moments from our stay were not grand gestures, but meaningful conversations with the team, about Bintan, about daily life, about aspirations and challenges. There is an authenticity to the interactions here that feels refreshingly unperformative. What impressed us most was the discretion of the service. The team seems to know every resident personally, yet never in an overly theatrical “we know who you are” manner that some hotels tend to overplay. One small but telling example: when we momentarily forgot our room number, the staff quietly whispered it to us. It was subtle, intuitive, and deeply elegant. (c) The hardware itself. The overall design language, atmosphere, and amenities resonated with us. It has personality, intimacy, and soul. If we were to be exceptionally, almost unfairly, picky purely because we genuinely love this place and want to see it reach even greater heights, there are perhaps two areas that could be further reimagined. (i) a deeper investment into the spa and wellness facilities. Enhancements such as hydrotherapy amenities, steam rooms, cold plunges, or more contemporary wellness treatments could truly differentiate The Sanchaya within Bintan and unlock its immense potential as a genuine wellness destination. (ii) finer alignment of amenities with the property’s positioning. These are admittedly microscopic observations that do not materially detract from the stay, but details such as use of artificial flowers rather than fresh floral arrangements, thinner towels and toilet paper, or slightly weak shower water pressure feel marginally misaligned with the otherwise exceptionally refined experience the property delivers. From a hospitality standpoint, we genuinely believe The Sanchaya deserves recognition well beyond what it has already earned. In spirit, service, and emotional resonance, this is unquestionably a property with a 3-Key experience. The only element where I might argue an additional key remains elusive is the location itself. While the beachfront setting is serene and beautiful, it is perhaps not among the most breathtaking beaches one may encounter. Yet somehow, through the people, the warmth, and the soul of the place, The Sanchaya transcends its physical setting entirely. And that, perhaps, is the rarest luxury of all.
👍 Liked
- • We have just completed a truly wonderful stay at The Sanchaya. While there are already countless glowing reviews celebrating the experience here (which we wholeheartedly agree with , our stay resonated with us in three particularly distinct ways. (a) Exceptional people. Over time, we have found that there are two highly reliable indicators of a truly exceptional hospitality experience. (i) Excellent visibility and involvement of senior management. Oftentimes, leadership visibility can feel ceremonial or curated. At The Sanchaya, however, the senior management team is not only genuinely present, but remarkably hands-on engaging with guests, and carrying themselves with a humility that feels increasingly rare in modern hospitality. (ii) The second indicator is staff longevity, particularly among guest-facing teams. Long-serving staff members often reflect a workplace people genuinely enjoy being part of — and that pride inevitably translates into the guest experience. At The Sanchaya, this manifests itself unequivocally. (b) The genuine human connection. Some of the most memorable moments from our stay were not grand gestures, but meaningful conversations with the team, about Bintan, about daily life, about aspirations and challenges. There is an authenticity to the interactions here that feels refreshingly unperformative. What impressed us most was the discretion of the service. The team seems to know every resident personally, yet never in an overly theatrical “we know who you are” manner that some hotels tend to overplay. One small but telling example: when we momentarily forgot our room number, the staff quietly whispered it to us. It was subtle, intuitive, and deeply elegant. (c) The hardware itself. The overall design language, atmosphere, and amenities resonated with us. It has personality, intimacy, and soul. If we were to be exceptionally, almost unfairly, picky purely because we genuinely love this place and want to see it reach even greater heights, there are perhaps two areas that could be further reimagined. (i) a deeper investment into the spa and wellness facilities. Enhancements such as hydrotherapy amenities, steam rooms, cold plunges, or more contemporary wellness treatments could truly differentiate The Sanchaya within Bintan and unlock its immense potential as a genuine wellness destination. (ii) finer alignment of amenities with the property’s positioning. These are admittedly microscopic observations that do not materially detract from the stay, but details such as use of artificial flowers rather than fresh floral arrangements, thinner towels and toilet paper, or slightly weak shower water pressure feel marginally misaligned with the otherwise exceptionally refined experience the property delivers. From a hospitality standpoint, we genuinely believe The Sanchaya deserves recognition well beyond what it has already earned. In spirit, service, and emotional resonance, this is unquestionably a property with a 3-Key experience. The only element where I might argue an additional key remains elusive is the location itself. While the beachfront setting is serene and beautiful, it is perhaps not among the most breathtaking beaches one may encounter. Yet somehow, through the people, the warmth, and the soul of the place, The Sanchaya transcends its physical setting entirely. And that, perhaps, is the rarest luxury of all.
Perfect in every way!
From the moment you step into the Sanchaya lounge at the ferry terminal, you are made to feel special! We were greeted by a staff member who checked us in to the hotel whilst we were in the lounge. They also collected our luggage whilst we enjoyed a drink, relaxing, listening to chilled music. What a fantastic start! We were taken to the hotel, which is a short drive away and upon arrival, Greg (the manager) and two other members of staff were waiting for us. We were then taken on a tour of the grounds which are absolutely stunning! Every staff member we came across seemed to know our names, which we found so personal and like they really cared. Our room was massive! The bed was very comfortable and there were lots of lovely complimentary touches such as snacks and soft drinks etc. Food was outstanding and the chef even made the effort to come and talk to us on a few occasions and offered to do an Indonesian three course meal for us one evening, which we enjoyed very much. All the staff made an effort to talk to us. I can’t remember all The names but Josua really stood out. All of the restaurant staff gave us outstanding service, not forgetting housekeeping who were also fantastic! Reading through previous negative reviews, it saddens me that they are from people who haven’t stayed at the hotel and just wanted to use the restaurant. Maybe stay at the hotel before you leave negative reviews! We’ve stayed in many five star hotels including Raffles Singapore and the Sanchaya is by far the best! Thank you to Greg and all of your amazing team.
👍 Liked
- • From the moment you step into the Sanchaya lounge at the ferry terminal, you are made to feel special! We were greeted by a staff member who checked us in to the hotel whilst we were in the lounge. They also collected our luggage whilst we enjoyed a drink, relaxing, listening to chilled music. What a fantastic start! We were taken to the hotel, which is a short drive away and upon arrival, Greg (the manager) and two other members of staff were waiting for us. We were then taken on a tour of the grounds which are absolutely stunning! Every staff member we came across seemed to know our names, which we found so personal and like they really cared. Our room was massive! The bed was very comfortable and there were lots of lovely complimentary touches such as snacks and soft drinks etc. Food was outstanding and the chef even made the effort to come and talk to us on a few occasions and offered to do an Indonesian three course meal for us one evening, which we enjoyed very much. All the staff made an effort to talk to us. I can’t remember all The names but Josua really stood out. All of the restaurant staff gave us outstanding service, not forgetting housekeeping who were also fantastic! Reading through previous negative reviews, it saddens me that they are from people who haven’t stayed at the hotel and just wanted to use the restaurant. Maybe stay at the hotel before you leave negative reviews! We’ve stayed in many five star hotels including Raffles Singapore and the Sanchaya is by far the best! Thank you to Greg and all of your amazing team.
Charming estate with personalised attention
Wonderful stay with wonderful experience within serene natural surrounding and charming setting. Particularly the attentive par excellence service from all staff ensuring my preferences were met. Special appreciation to Chef Sandi and Chef Yunike have curated bespoke menu for my dietary requirement for each day during my stay.
👍 Liked
- • Wonderful stay with wonderful experience within serene natural surrounding and charming setting. Particularly the attentive par excellence service from all staff ensuring my preferences were met. Special appreciation to Chef Sandi and Chef Yunike have curated bespoke menu for my dietary requirement for each day during my stay.
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