Four Points by Sheraton Al Ain

Nice

Amazing hotel, loved our stay here! 5* service from receptionist!! Can’t wait to be back again!

Housekeeping

Good housekeeping by very good girl , thank you , I'm here for business and all guys here are very kind and very very helpful

Amazing

Amazing stay

My stay at the hotel was wonderful. I thoroughly enjoyed all the facilities provided — the rooms were very comfortable, and the hotel is directly connected to the mall, making shopping easy and convenient. There’s also a kids’ play area on the third floor, which is a great bonus for families with children. The breakfast was fantastic, offering a wide variety of delicious options, and the staff were courteous and attentive throughout my stay. I would especially like to thank Mr. Muhamed Adeeb at the reception, who was extremely helpful and went out of his way to ensure my stay was smooth and memorable. His professionalism and warm hospitality truly stood out. Thank you once again, Mr. Muhamed, and to the entire team, for a great experience.

Front office and reservation team could be more helpful.

The stay was good but we faced a challenge upon arrival. Firstly the front desk didn’t greet us and secondly they didn’t explain the facilities of the hotel. I was amazed that I did not sign any registration card upon arrival and they handed over the room keys to us (haha signed the registration card upon check out). The room charges were paid online as I made the booking through MMT. But the hotel denies that they did not receive any payment from the travel agent so they asked us a security deposit for the room charges. The confirmation clearly shows that the breakfast is included but the hotel denies that the booking includes breakfast. However, I informed the FO team to please follow up with the travel agent or reservation team so that I can have a smooth checkout. But the next day was horrible. Called twice in the morning to reception to follow up for the room charges but even at the checkout we had to wait for one hour 30 minutes. Me myself is a hotelier worked with Taj hotels and leading 5-star resort of Abu Dhabi as a front office supervisor. I will definitely rate 1 out of 10 for the front office team. I totally understand that sometimes there is an issue with the payment with 3rd party booking but that doesn’t mean I should wait in the lobby for almost 2 hours and should follow up myself for the payment. Reservation team and front office team please wake up and should attend a serious training.

Amazing

5 star throughout

5 star throughout including room and breakfast. However a little far from the mountains and reception is a little uncertain about places to visit. The Valet service is excellent with Mr. Altamash leading the way with his glowing smile and assistance which made up in terms of guidance for visits.

Great hotel with a beautiful pool and big gym, the biggest breakfast buffet I’ve seen in years and everything fresh! Staff is very friendly and in January it is very quiet and relaxing.

Excellent

Coming to trip very good service taimoor ali thanksssssss good jooob room number 611 very good food and lobby area very best I see gym and pool side very very good service inshallah I will come again every time best place of the hotel is pool and silent floor no noise too much