Paradisus by Meliá Playa del Carmen - Riviera Maya - All Inclusive
Quinta Avenida Esquina Calle 112 Norte Lote 1 Manzana 569
About This Property
Luxurious Seafront Resort with Stunning Views
Spectacular Views: Immerse yourself in the beauty of the Caribbean Sea and Cozumel Island from our lush tropical mangrove resort.
Relaxation and Rejuvenation: Indulge in ultimate relaxation at the Yhi spa with a range of body and facial treatments, Thalassotherapy, and massages.
Modern Comforts: Enjoy modern amenities in every room, including a sensory tub, rain shower, and even special children’s bathroom amenities in select rooms.
Experience luxury and serenity just a short distance from Playa del Carmen and Cancún International Airport. Book now to make unforgettable memories at our seaside paradise.
Why guests recommend it
Facilities & Services (57)
Available Rooms
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Guest reviews
Most recent
I wouldn't come back
The attention of the staff, housekeeping, and the good disposition in general of the service workers.
👍 Liked
- • The attention of the staff, housekeeping, and the good disposition in general of the service workers.
👎 Disliked
- • Guest segmentation, poor pool area service (no one would assist you) only those who pay extra, No available days to book restaurants (specialized) a nightmare, paid complementary services indicated as unpaid, paid drinks, a shame to go through these things... (if I hadn't complained, no one would have done anything). Buffets full, impossible breakfast... and asking you to vacate the tables quickly. Dirty beach, no concern to improve guest stay. Basic, repetitive and salty food (guacamole, soups, etc... Salty salty salty)... Overall from 1 to 10... A 3 and I'm being generous.
Just a fair stay
The hotel room, Pool and friendly staff.
👍 Liked
- • The hotel room, Pool and friendly staff.
👎 Disliked
- • Very bad room service. Takes 45-60 minutes to bring a pot of hot water or tea/coffee or anything. When ordered food previous evening for 6AM breakfast, they bring the food at 635am just 25 minutes before our tour bus arrived that too after we had to call them. The food served almost same dishes all three nights and day we stayed. The beach was empty because it was smelly due to pile of seaweeds rotting along the beach and water was black in color.
Pleasant
The accommodation is clean and the food is very good, almost all the staff are very friendly.
👍 Liked
- • The accommodation is clean and the food is very good, almost all the staff are very friendly.
👎 Disliked
- • I feel that the concierge service is overrated, both us and some friends had to call for assistance because they told us they would contact us and if we don't call, they don't. I also think that a luxury hotel should have YouTube at least in the room, there are only national channels and they are not good.
You couldn’t pay me to stay here again. Worst hotel I’ve stayed at in a very long time
Everything was pretty sub-par.
👍 Liked
- • Everything was pretty sub-par.
👎 Disliked
- • The food was horrible and the staff were not friendly or helpful at all
Incredible holiday. We will come back for more days next time.
The resort is fantastic. Our kids had a great time, and my wife and I had time to relax and recharge, and yet share wonderful moments with our two children.
👍 Liked
- • The resort is fantastic. Our kids had a great time, and my wife and I had time to relax and recharge, and yet share wonderful moments with our two children.
👎 Disliked
- • Selecting the restaurants ahead of time was hard, and it would be great to have a way to select activities ahead of time and be reminded. There is so much going on, and sometimes not close, that you really have to check the watch which is not easy when you are in the pool all the time :)
The manager Hannia was very helpful.
Beautiful property.
👍 Liked
- • Beautiful property.
👎 Disliked
- • The beach was not clean and the water was muddy.
Good level of relaxing and entertainment!
Staff went above and beyond to make the stay great!
👍 Liked
- • Staff went above and beyond to make the stay great!
👎 Disliked
- • There was a smell of damp in the wardrobes.
I loved the food the pool and the staff
👍 Liked
- • I loved the food the pool and the staff
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