The Ritz-Carlton, Mexico City
Avenida Paseo de la Reforma 509, Cuauhtemoc
About This Property
Luxurious Amenities
Experience unparalleled luxury at The Ritz-Carlton, Mexico City with a fitness centre, terrace, indoor pool, and concierge service.
Exquisite Dining
Indulge in culinary delights at the hotel's restaurant and bar, offering an à la carte or American breakfast for a delightful start to your day.
Prime Location
Conveniently located near iconic landmarks such as The Angel of Independence and Chapultepec Castle, The Ritz-Carlton, Mexico City is the perfect choice for discerning travelers.
To experience the epitome of luxury and hospitality at The Ritz-Carlton, Mexico City, book your stay now!
Why guests recommend it
Facilities & Services (62)
Available Rooms
No rooms available for the selected dates
Guest reviews
Most recent
$1500/night. For noise they can’t fix
Insulation is so bad you feel like you’re sleeping next to a truck stop and autobahn. The mattress is so dented it was difficult to sleep. Staff was excellent. Location is fine.
👍 Liked
- • Insulation is so bad you feel like you’re sleeping next to a truck stop and autobahn. The mattress is so dented it was difficult to sleep. Staff was excellent. Location is fine.
VERY BAD QUALITY-PRICE RATIO DUE TO THE NOISE THAT DOES NOT ALLOW REST
Location, views, room spaciousness, staff attention. Very attentive, they tried to fix the noise problem by changing to a luxury suite room. But still had issues with EXTERNAL noise.
👍 Liked
- • Location, views, room spaciousness, staff attention. Very attentive, they tried to fix the noise problem by changing to a luxury suite room. But still had issues with EXTERNAL noise.
👎 Disliked
- • A lot of noise from the STREET, YOU CAN'T SLEEP, YOU HAVE TO USE WAX PLUGS. NOT SOUNDPROOF FROM THE OUTSIDE. ESPECIALLY THE ROOMS FACING THE GARDEN.
Cipriana Dinner Shines Despite Hotel's Shortcomings
The lack of an outdoor pool was disappointing. Minor room issues were a bit annoying. The lack of consideration for a Bonvoy status guest who could not access the lounge was downright disheartening. Dinner at Cipriana, however, was truly outstanding. Exceptional service and delicious food in a stylish room made for a genuinely special experience.
👍 Liked
- • The lack of an outdoor pool was disappointing. Minor room issues were a bit annoying. The lack of consideration for a Bonvoy status guest who could not access the lounge was downright disheartening. Dinner at Cipriana, however, was truly outstanding. Exceptional service and delicious food in a stylish room made for a genuinely special experience.
Poor experience and a Safety concern
I was genuinely looking forward to this stay, having had consistently strong experiences across several Ritz-Carlton properties. As a Bonvoy member and loyal guest, I came in with high expectations. We were visiting to celebrate my wife’s birthday, and while the room was nicely prepared, that was unfortunately the highlight of our stay. The spa was adequate, but unremarkable. More concerning, however, was the shared use of the gym between hotel guests and building residents. What began as a simple question to another individual about a yoga mat escalated unexpectedly. The individual became confrontational, emphasizing that he was a resident, and his behavior quickly turned aggressive—not just toward me, but others in the space. The situation escalated to the point where I felt unsafe. Security was called, and in their presence, the individual made a statement to the effect of, “I will have my bodyguards remove you from my country.” Given the nature of that comment, I expressed to security that I considered it a threat and requested that the matter be escalated appropriately. What was most disappointing was the response from hotel management. Rather than prioritizing the safety and comfort of hotel guests, the situation appeared to be handled in a way that deferred to the resident, despite the behavior that had occurred. The lack of a decisive and guest-focused response was deeply concerning. Lastly, the Ritz Carlton advised that it would give me a call - to no avail!
👍 Liked
- • I was genuinely looking forward to this stay, having had consistently strong experiences across several Ritz-Carlton properties. As a Bonvoy member and loyal guest, I came in with high expectations. We were visiting to celebrate my wife’s birthday, and while the room was nicely prepared, that was unfortunately the highlight of our stay. The spa was adequate, but unremarkable. More concerning, however, was the shared use of the gym between hotel guests and building residents. What began as a simple question to another individual about a yoga mat escalated unexpectedly. The individual became confrontational, emphasizing that he was a resident, and his behavior quickly turned aggressive—not just toward me, but others in the space. The situation escalated to the point where I felt unsafe. Security was called, and in their presence, the individual made a statement to the effect of, “I will have my bodyguards remove you from my country.” Given the nature of that comment, I expressed to security that I considered it a threat and requested that the matter be escalated appropriately. What was most disappointing was the response from hotel management. Rather than prioritizing the safety and comfort of hotel guests, the situation appeared to be handled in a way that deferred to the resident, despite the behavior that had occurred. The lack of a decisive and guest-focused response was deeply concerning. Lastly, the Ritz Carlton advised that it would give me a call - to no avail!
Great service, beautiful and spacious rooms and spectacular city views. Everything was perfect.
👍 Liked
- • Great service, beautiful and spacious rooms and spectacular city views. Everything was perfect.
Not worth the price and location away from central
The view from the balcony is spectacular!
👍 Liked
- • The view from the balcony is spectacular!
👎 Disliked
- • This hotel elevators are a maze. I had to change 3 sets of elevators to get to my 43 floor room! Its ridiculous and confusing. The price for room is ridiculous for a mediocre room! The building is shared by SAP office goers who frequently stare at you. The restaurant is over priced and mediocre again. Not the Ritz Carlton style at all
You can't sleep and it's worse if they face the park
The staff and the facilities
👍 Liked
- • The staff and the facilities
👎 Disliked
- • The rooms are not isolated from the outside and all the vehicle traffic does not allow sleeping. Worse if they face the park.
Perfect stay at the Ritz-Carlton
Excellent location, exceptional service, comfortable room and great facilities
👍 Liked
- • Excellent location, exceptional service, comfortable room and great facilities
👎 Disliked
- • Lots of elevators
Lovely staff; great location; clean spacious suite; Had a fabulous driver, Noe, who showed us around and was the quintessential professional and gentleman. Housekeeping very kind and efficient
👍 Liked
- • Lovely staff; great location; clean spacious suite; Had a fabulous driver, Noe, who showed us around and was the quintessential professional and gentleman. Housekeeping very kind and efficient
👎 Disliked
- • Food at breakfast (in room) was mediocre. Chia dish was ok. Weak coffee. Phone broke down. Hassle, but they fixed later
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