Capella Hanoi
11 Lê Phụng Hiểu
About This Property
Luxurious Amenities and Services
Capella Hanoi offers a range of top-notch amenities, including a fitness centre, indoor pool, sauna, and room service. The 5-star hotel also features a shared lounge, terrace, and bar, ensuring a comfortable and enjoyable stay.
Culinary Delights
Indulge in a variety of dining options at Capella Hanoi. Guests can enjoy an à la carte breakfast each morning and savor delicious American, Japanese, and Vietnamese cuisine at the on-site restaurant. Special dietary requests like vegetarian, dairy-free, and halal meals are also catered to.
Prime Location
Conveniently situated near popular attractions such as the Hanoi Opera House and Trang Tien Plaza, Capella Hanoi provides easy access to the best of the city. Don't miss the chance to experience luxury and convenience at Capella Hanoi - book your stay now!
Why guests recommend it
Facilities & Services (94)
Available Rooms
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Guest reviews
Most recent
A memorable experience
This is my third time at the property and I am grateful for the flexibility and the wonderful people that make every stay a memorable experience!
👍 Liked
- • This is my third time at the property and I am grateful for the flexibility and the wonderful people that make every stay a memorable experience!
👎 Disliked
- • NA
Beautiful interior, super welcoming staff and overall one of my favorite stays!
👍 Liked
- • Beautiful interior, super welcoming staff and overall one of my favorite stays!
Central location in French Quarter. Avant-garde design by Bill Bensley.
👍 Liked
- • Central location in French Quarter. Avant-garde design by Bill Bensley.
TopExcellence
It’s an exceptionally beautiful and atmospheric hotel in the heart of Hanoi.
👍 Liked
- • It’s an exceptionally beautiful and atmospheric hotel in the heart of Hanoi.
👎 Disliked
- • NA
Outstanding - 10/10.
Everything at the highest level there is. The hospitality, the food quality, the service. Wow, insanely high level. Will visit there every time I return to Hanoi for sure.
👍 Liked
- • Everything at the highest level there is. The hospitality, the food quality, the service. Wow, insanely high level. Will visit there every time I return to Hanoi for sure.
It’s worth the hype
The design The people The amenities The breakfast
👍 Liked
- • The design The people The amenities The breakfast
👎 Disliked
- • NA
Good experience but... (7.5 / 10)
Great location, feels like an oasis/ cocoon in this fast-paced city
👍 Liked
- • Great location, feels like an oasis/ cocoon in this fast-paced city
👎 Disliked
- • Felt mostly transactional. Wanted to like it more (and I've staying in many other 5-star hotels in my travels globally), but service was hit and miss. WhatsApp replies on the in-house number sometimes unresponsive for more than 10mins, after a couple of follow-up messages. And housekeeping took 30mins just to deliver an extra pillow after they said they would bring it right away. I would have expected a higher standard from the Capella brand. Also, seems like Capella doesn't have a pillow menu? Asked for a contour pillow for better neck support, but was told they don't have such pillows and could offer me another soft pillow. They eventually brought a foam pillow after I probed further and said I was surprised that Capella doesn't have a pillow menu. During check-in, I felt the staff explaining the amenities was doing the minimum, asking me to refer to the iPad for details when I inquired on dining options - and she didn't explain the refreshment details at the Living Room, which I only found out later.. On the other hand, I had really good service at the Living Room itself, they were super attentive and provided great service. And great experience at the gym/sauna/swimming pool also. So yes, rather hit and miss, but still a good experience overall -a 7.5 score out of 10. Maybe my view is influenced by some exceptional service I received earlier in the year at another resort in Phu Quoc, didn't get the same experience here.
Beautiful property but front desk lacks training
Designs, locations, restaurants
👍 Liked
- • Designs, locations, restaurants
👎 Disliked
- • Staff at reception not really well trained. Check-in welcome towel was not offered. No information for afternoon tea/benefits/jazz soirée given.
Just perfect
This property is an absolute feast for the eyes and a complete sensory reset. Aside from it being one of the most beautiful properties we have ever explored, the staff were also an absolute joy. They paid attention to every single detail and were impeccable in their delivery. I would highly suggest Capella Hanoi to anyone planning on visiting. I wish we stayed longer.
👍 Liked
- • This property is an absolute feast for the eyes and a complete sensory reset. Aside from it being one of the most beautiful properties we have ever explored, the staff were also an absolute joy. They paid attention to every single detail and were impeccable in their delivery. I would highly suggest Capella Hanoi to anyone planning on visiting. I wish we stayed longer.
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