The Westin Surabaya
Pakuwon Mall, Jalan Puncak Indah Lontar No 2
About This Property
Luxurious Amenities and Services
The Westin Surabaya boasts a range of upscale amenities including free bikes, an outdoor swimming pool, a fitness centre, and a stylish bar. Guests can also enjoy the convenience of room service and a well-equipped business centre.
Comfortable and Well-Equipped Accommodation
Guests can expect air-conditioned rooms furnished with modern amenities such as a wardrobe, kettle, safety deposit box, flat-screen TV, and a private bathroom with a refreshing shower. The hotel ensures a cozy stay with complimentary bed linen and towels provided.
Culinary Delights and Dining Options
Indulge in a delightful buffet or choose from a selection of Full English/Irish or American breakfast options at the hotel's restaurant. With an array of cuisines including American, Cantonese, and Chinese, guests can savor a variety of dishes. Special dietary requests are also catered to, offering vegetarian, dairy-free, and halal choices.
Experience luxury and comfort at The Westin Surabaya - book your stay now for an unforgettable getaway.
Why guests recommend it
Facilities & Services (94)
Available Rooms
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Guest reviews
Most recent
Perfect staycation
Perfect location for staycation with the family. We stayed there to celebrate our wedding anniversary, and the room was decorated nicely. The staff gave us very nice attention.
👍 Liked
- • Perfect location for staycation with the family. We stayed there to celebrate our wedding anniversary, and the room was decorated nicely. The staff gave us very nice attention.
👎 Disliked
- • Nothing
Great location connected to Pakuwon Mall
👍 Liked
- • Great location connected to Pakuwon Mall
👎 Disliked
- • None
Incredible hospitality
We thoroughly enjoyed our stay at the Westin Surabaya. The hotel is immaculate and the rooms are well appointed, but the genuine hospitality and willingness to serve from the hotel staff is what set the experience apart. The breakfast buffet in the restaurant (Magnolia) had plentiful Western and Asian options, the food was fresh and attractively presented, there were rotating daily selections, and the staff was attentive. The pastry selection, in particular, was a delight. We stayed in a club level room, and the club lounge staff did everything they could to make us feel at home, remembering our names, our drink preferences, and suggesting dishes we might want to try from the evening food spread (advertised as hors d'oeuvres but in reality much more substantial). In particular, Evan in the club lounge went above and beyond, having the chef prepare a special dessert for our final evening and offering to have a packed breakfast prepared for us since we were departing early the next morning. This property is a shining example of what every Westin property should aspire for.
👍 Liked
- • We thoroughly enjoyed our stay at the Westin Surabaya. The hotel is immaculate and the rooms are well appointed, but the genuine hospitality and willingness to serve from the hotel staff is what set the experience apart. The breakfast buffet in the restaurant (Magnolia) had plentiful Western and Asian options, the food was fresh and attractively presented, there were rotating daily selections, and the staff was attentive. The pastry selection, in particular, was a delight. We stayed in a club level room, and the club lounge staff did everything they could to make us feel at home, remembering our names, our drink preferences, and suggesting dishes we might want to try from the evening food spread (advertised as hors d'oeuvres but in reality much more substantial). In particular, Evan in the club lounge went above and beyond, having the chef prepare a special dessert for our final evening and offering to have a packed breakfast prepared for us since we were departing early the next morning. This property is a shining example of what every Westin property should aspire for.
Outstanding Service by Karan and Great Food
We had a wonderful breakfast experience. The food was delicious, and Karan provided excellent service. He was attentive, friendly, and made us feel very welcome. Thank you for the great hospitality.
👍 Liked
- • We had a wonderful breakfast experience. The food was delicious, and Karan provided excellent service. He was attentive, friendly, and made us feel very welcome. Thank you for the great hospitality.
Nice experience !
Had an amazing stay here, no doubt ! Would like to give a shout out to Binar (from the breakfast restaurant), Adelia and Citra from the HK Team! Thanks for the wonderful service , feels like home ~
👍 Liked
- • Had an amazing stay here, no doubt ! Would like to give a shout out to Binar (from the breakfast restaurant), Adelia and Citra from the HK Team! Thanks for the wonderful service , feels like home ~
The breakfast menu was really good. The staff were very friendly, so it was a comfortable and enjoyable time. If I have the opportunity, I would like to visit again.
👍 Liked
- • The breakfast menu was really good. The staff were very friendly, so it was a comfortable and enjoyable time. If I have the opportunity, I would like to visit again.
👎 Disliked
- • There isn't. There were some reservation-related issues, but they kindly resolved them.
✨ THE MARATHON OF MINIMALISM: My 4-Star Stay at The Westin Surabaya ✨
I recently stayed at The Westin Surabaya for 4D3N and overall, it was a fantastic experience. The hotel delivers on luxury, impressive city views, and genuinely outstanding hospitality. That said, a couple of design choices left me scratching my head—especially as someone who travels and works on the road. The highlight of the stay was definitely the recognition of Marriott Bonvoy elite status. As a Platinum member, I was upgraded to a Junior Suite, which was a wonderful surprise. The suite was huge, with floor-to-ceiling windows showcasing beautiful views of the Surabaya skyline. The sense of space was impressive, and it immediately felt like a special stay. What truly made the experience memorable, however, was the staff. The teams at Magnolia Restaurant (Evan, Binar, Handy) and the Club Lounge (Mahrous, chef ATA, Enrico, Evan) were exceptional throughout my visit. Every interaction felt warm, attentive, and genuine. From breakfast service to evening cocktails, they consistently went above and beyond. The Club Lounge itself deserves special mention. It became my favorite place in the hotel—a comfortable and elegant space with a great atmosphere, excellent food and drinks, and a team that made guests feel genuinely welcome. That said, the room wasn’t perfect. For a Junior Suite 2901 & 3001 in a luxury hotel, I was surprised to find there was no bathtub. After a long day of travel, I was looking forward to relaxing with a soak, so the shower-only setup felt like a missed opportunity. The other issue was the lack of a proper work desk. As a blogger and digital nomad, having a comfortable workspace is important, and the room simply wasn’t designed with that in mind. Working from the coffee table wasn’t ideal, and I found myself using the Club Lounge whenever I needed to focus and get some writing done. Overall, I would still happily recommend The Westin Surabaya. The service, lounge experience, and elite recognition were all excellent, and they outweighed the room’s shortcomings. If you’re visiting for leisure, you’ll probably love it. If you’re planning to work extensively from your room or you’re someone who enjoys a long bath after a busy day, it’s worth keeping those limitations in mind. The gym is well-equipped and spacious, but rules need better enforcement. I frequently saw young children in slippers or swimwear handling weights despite clear signage on age limits and attire requirements. Providing sanitizing wipes would also be a welcome addition, as many guests did not clean equipment after use. Better supervision would enhance both safety and hygiene. 🍸 Sky Lounge boasts a beautiful setup and stunning views, but the atmosphere felt flat. Staff engagement was minimal, and the live band lacked energy, resulting in a rather forgettable experience. Would I stay again? Absolutely. The incredible Club Lounge team alone gives me plenty of reasons to come back. #WestinSurabaya #MarriottBonvoy #HotelReview #SurabayaTravel #LuxuryTravel #ClubLounge #SuiteLife #BonvoyElite #TravelBlogger #IndonesiaHotels
👍 Liked
- • I recently stayed at The Westin Surabaya for 4D3N and overall, it was a fantastic experience. The hotel delivers on luxury, impressive city views, and genuinely outstanding hospitality. That said, a couple of design choices left me scratching my head—especially as someone who travels and works on the road. The highlight of the stay was definitely the recognition of Marriott Bonvoy elite status. As a Platinum member, I was upgraded to a Junior Suite, which was a wonderful surprise. The suite was huge, with floor-to-ceiling windows showcasing beautiful views of the Surabaya skyline. The sense of space was impressive, and it immediately felt like a special stay. What truly made the experience memorable, however, was the staff. The teams at Magnolia Restaurant (Evan, Binar, Handy) and the Club Lounge (Mahrous, chef ATA, Enrico, Evan) were exceptional throughout my visit. Every interaction felt warm, attentive, and genuine. From breakfast service to evening cocktails, they consistently went above and beyond. The Club Lounge itself deserves special mention. It became my favorite place in the hotel—a comfortable and elegant space with a great atmosphere, excellent food and drinks, and a team that made guests feel genuinely welcome. That said, the room wasn’t perfect. For a Junior Suite 2901 & 3001 in a luxury hotel, I was surprised to find there was no bathtub. After a long day of travel, I was looking forward to relaxing with a soak, so the shower-only setup felt like a missed opportunity. The other issue was the lack of a proper work desk. As a blogger and digital nomad, having a comfortable workspace is important, and the room simply wasn’t designed with that in mind. Working from the coffee table wasn’t ideal, and I found myself using the Club Lounge whenever I needed to focus and get some writing done. Overall, I would still happily recommend The Westin Surabaya. The service, lounge experience, and elite recognition were all excellent, and they outweighed the room’s shortcomings. If you’re visiting for leisure, you’ll probably love it. If you’re planning to work extensively from your room or you’re someone who enjoys a long bath after a busy day, it’s worth keeping those limitations in mind. The gym is well-equipped and spacious, but rules need better enforcement. I frequently saw young children in slippers or swimwear handling weights despite clear signage on age limits and attire requirements. Providing sanitizing wipes would also be a welcome addition, as many guests did not clean equipment after use. Better supervision would enhance both safety and hygiene. 🍸 Sky Lounge boasts a beautiful setup and stunning views, but the atmosphere felt flat. Staff engagement was minimal, and the live band lacked energy, resulting in a rather forgettable experience. Would I stay again? Absolutely. The incredible Club Lounge team alone gives me plenty of reasons to come back. #WestinSurabaya #MarriottBonvoy #HotelReview #SurabayaTravel #LuxuryTravel #ClubLounge #SuiteLife #BonvoyElite #TravelBlogger #IndonesiaHotels
Westin Club Lounge
The club lounge is so great. Nice place to chill. Good food, good service, and good drinks 🤙 Shout out for Mr. Evan who treat us really well
👍 Liked
- • The club lounge is so great. Nice place to chill. Good food, good service, and good drinks 🤙 Shout out for Mr. Evan who treat us really well
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