The Westin Surabaya
Pakuwon Mall, Jalan Puncak Indah Lontar No 2
About This Property
Luxurious Amenities and Services
The Westin Surabaya boasts a range of upscale amenities including free bikes, an outdoor swimming pool, a fitness centre, and a stylish bar. Guests can also enjoy the convenience of room service and a well-equipped business centre.
Comfortable and Well-Equipped Accommodation
Guests can expect air-conditioned rooms furnished with modern amenities such as a wardrobe, kettle, safety deposit box, flat-screen TV, and a private bathroom with a refreshing shower. The hotel ensures a cozy stay with complimentary bed linen and towels provided.
Culinary Delights and Dining Options
Indulge in a delightful buffet or choose from a selection of Full English/Irish or American breakfast options at the hotel's restaurant. With an array of cuisines including American, Cantonese, and Chinese, guests can savor a variety of dishes. Special dietary requests are also catered to, offering vegetarian, dairy-free, and halal choices.
Experience luxury and comfort at The Westin Surabaya - book your stay now for an unforgettable getaway.
Why guests recommend it
Facilities & Services (94)
Available Rooms
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Guest reviews
Most recent
Perfect staycation
Perfect location for staycation with the family. We stayed there to celebrate our wedding anniversary, and the room was decorated nicely. The staff gave us very nice attention.
👍 Liked
- • Perfect location for staycation with the family. We stayed there to celebrate our wedding anniversary, and the room was decorated nicely. The staff gave us very nice attention.
👎 Disliked
- • Nothing
Great location connected to Pakuwon Mall
👍 Liked
- • Great location connected to Pakuwon Mall
👎 Disliked
- • None
Incredible hospitality
We thoroughly enjoyed our stay at the Westin Surabaya. The hotel is immaculate and the rooms are well appointed, but the genuine hospitality and willingness to serve from the hotel staff is what set the experience apart. The breakfast buffet in the restaurant (Magnolia) had plentiful Western and Asian options, the food was fresh and attractively presented, there were rotating daily selections, and the staff was attentive. The pastry selection, in particular, was a delight. We stayed in a club level room, and the club lounge staff did everything they could to make us feel at home, remembering our names, our drink preferences, and suggesting dishes we might want to try from the evening food spread (advertised as hors d'oeuvres but in reality much more substantial). In particular, Evan in the club lounge went above and beyond, having the chef prepare a special dessert for our final evening and offering to have a packed breakfast prepared for us since we were departing early the next morning. This property is a shining example of what every Westin property should aspire for.
👍 Liked
- • We thoroughly enjoyed our stay at the Westin Surabaya. The hotel is immaculate and the rooms are well appointed, but the genuine hospitality and willingness to serve from the hotel staff is what set the experience apart. The breakfast buffet in the restaurant (Magnolia) had plentiful Western and Asian options, the food was fresh and attractively presented, there were rotating daily selections, and the staff was attentive. The pastry selection, in particular, was a delight. We stayed in a club level room, and the club lounge staff did everything they could to make us feel at home, remembering our names, our drink preferences, and suggesting dishes we might want to try from the evening food spread (advertised as hors d'oeuvres but in reality much more substantial). In particular, Evan in the club lounge went above and beyond, having the chef prepare a special dessert for our final evening and offering to have a packed breakfast prepared for us since we were departing early the next morning. This property is a shining example of what every Westin property should aspire for.
Outstanding Service by Karan and Great Food
We had a wonderful breakfast experience. The food was delicious, and Karan provided excellent service. He was attentive, friendly, and made us feel very welcome. Thank you for the great hospitality.
👍 Liked
- • We had a wonderful breakfast experience. The food was delicious, and Karan provided excellent service. He was attentive, friendly, and made us feel very welcome. Thank you for the great hospitality.
Nice experience !
Had an amazing stay here, no doubt ! Would like to give a shout out to Binar (from the breakfast restaurant), Adelia and Citra from the HK Team! Thanks for the wonderful service , feels like home ~
👍 Liked
- • Had an amazing stay here, no doubt ! Would like to give a shout out to Binar (from the breakfast restaurant), Adelia and Citra from the HK Team! Thanks for the wonderful service , feels like home ~
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