Art Hotel Rotterdam

disappointed experience

First of all, I want to share my personal experience checking in at this hotel during these 3 days. On Day 1, when we checked into the room, within 1 hour, someone opened our door without knocking, just used a key to open our door. We didn't pay attention to it, but this was not really nice (they used their own key). On Day 2, because of the jet lag, we slept until 10 am in the morning, and our door was opened again with their own key while we were not dressed up yet, still in bed. At night, we wanted to borrow a fork from inside the room, but were informed that we needed to pay for it (it's not that we couldn't afford it, this should be included in the hotel service). The receptionist never smiled when we checked in, I don't know what happened. Also, we needed to pay extra for car parking. All good, no problem, but both of us were very disappointed with the service here. I would suggest checking out other hotels first if you have the option.

Quiet room, clean room, good restaurant.

A very clean newly refurbished hotel. Good breakfast and dinner in the restaurant.

Not too bad

Everything was perfect, only the room temperature was too hot. The outside temperature was low. Opening the window didn't help. Noise from the metro.

Very modern, clean, and comfortable hotel at a convenient location when staying in Rotterdam. Will definitely visit again.

Great

Nice hotel but bad experience!

Very nice hotel and reasonably priced in a great location with the Maashaven Metro station directly opposite. I have visited Art Hotel on business many times over the past few years as my company has an office in Hoogvliet, and this is a very convenient hotel for the city center. However, today I had an experience that I was not expecting and didn't appreciate. When I came to check out, the lady at the reception desk said there were some restaurant charges to my room of Euro 24. I said, 'but I did not use the restaurant, I went out for dinner with colleagues last night and did not have breakfast this morning.' She then spoke to the restaurant manager who came over and accused me directly of drinking 4 of the strong Dutch beers in the restaurant the previous evening, which I never drink, I don't even know the name. I said that I did have 1 beer at the bar and showed her the receipt for Euro 7.50 for a Hertog beer that I paid at 22:19 pm. She said, 'but that's just a proforma, you have to pay the total when you leave.' I said, 'and I did' and showed her the credit card transaction for Euro 7.50 that I paid. She then said, 'well then I have to call the police' and said she was going away to check the CCTV evidence, which I was pleased she was going to do, but she never did and just walked back to the restaurant to make this whole scenario my problem. I guess that's the pressure tactic to force me to accept a charge for something I never had. After a few minutes, I told the very nice reception lady that I had to leave and needed a copy of my final invoice, including the city tax, for my company expense records. She went back to talk to the stupid restaurant manager and eventually returned and said, 'it's ok, you can go.' I asked for a copy of the invoice, which she provided. I did say that in all my business travels over the past 45 years, I have never been accused of failing to settle a charge to my account and why would I, as this was a business trip and fully paid for by my company! I think she felt a bit embarrassed about the whole situation, and I made the point that if they were going to allow guests to charge drinks to their room, they should make them sign and add their room number, as is common practice in any hotel in the US and most of Europe as well. To rely on trust that people provide a random room number that someone else is staying in is pure stupidity. Anyway, the restaurant manager was extremely rude and arrogant. If she worked for me, I would fire her immediately. Watch out for this if you stay at Art Hotel! It's never happened to me before, but it seems they need to change their system and stop accusing honest guests of being dishonest!

The room is okay, average clean, understandable, not too friendly, so my overall rating is just okay

Really enjoyed my stay and would come back again.

Great staff and a great hotel