Mardan Palace

Amazing hotel with high level of service at all stages: porters, hostesses, reception, restaurants, pools, and maids. Delicious cuisine with a huge selection of dishes, bars with cocktails and premium alcohol. Children's play area. Pools

The best hotel in terms of service level among those I have been to

Amazing hotel with high level of service at all stages: porters, hostesses, reception, restaurants, pools, and maids. Delicious cuisine with a huge selection of dishes, bars with cocktails and premium alcohol. Children's play area. Pools

Legendary hotel, excellent hotel

Impressive Lobby, but Falling Far Short of a True 5-Star Experience

We are on day 6 of a 7-night stay at Mardan Palace, and it leaves us with mixed feelings. Beyond the opulent and undeniably impressive lobby, the resort is severely lacking in several key areas. THE POSITIVES: - Attentive Poolside Service: The pool staff work hard and bring drinks directly to your lounger. (Note: Serving drinks in glass by the pool seems unsafe—we spoke to other guests who stepped on broken glass.) - Great Evening Entertainment: The evening shows were impressive and a real highlight for the children, who thoroughly enjoyed them every night. - Dining Highlight: The food at the Turkish a la carte restaurant was genuine quality. THE NEGATIVES: - Room Issues & AC Breakdown: Our initial pool view room had a strong damp, mouldy smell. We asked to switch and were moved to a "land view" room, only to wake up the next morning facing a solid brick wall on the balcony. A third room move left us with faulty air conditioning. Rather than changing to a fourth room, we requested maintenance. Although they supposedly attempted a fix, the room remained unbearably hot every night. - Tired and Dilapidated Infrastructure: The resort’s backstory explains its current state. Built in 2009 for a reported $1.4bn, its lavish gold leaf and delicate fixtures require immense ongoing maintenance. After going bankrupt around 2017, the resort sat closed for 18 months—suffering theft, vandalism, and water damage when utilities were cut. Titanic Hotels took on the lease and invested a reported $20m, but it clearly wasn't enough to cover the structural scars. Following a recent operator change, the neglect is obvious: unreplaced lightbulbs, missing lift buttons, cracked and missing pool tiles, peeling paint, and an outdated spa. - Underwhelming Food & Upcharges: The main buffet is merely average—you won't starve, but it doesn't feel like luxury dining. Under the all-inclusive package, you receive only one complimentary a la carte meal; subsequent visits require a supplement fee. Beyond the good Turkish restaurant, the aquarium fish restaurant was disappointing. OVERALL VERDICT: The resort is simply too massive for operators to keep up with maintenance, and walking between the beach, kids’ club, and main building feels endless. Mardan Palace is not a true 5-star resort— it sits somewhere between a 3 and 4-star experience. We’ll put this trip down to experience and choose more carefully next time.

Kids Club Special

We had a fantastic 10 days. Our 3 year old loved the Rino Kids Club. Special thanks to Marina who went the extra mile to keep our kid happy. Thank you!

Great time

Coming to the end of my time here. I don't have enough time to go into the fine detail, but we have really enjoyed our time here. Our first 'dip' into the 5*+ category and we weren't disappointed. Our room and the property itself was magnificent. Food was very good - particularly the bistro - however the buffet got too busy sometimes. This is a quiet and peaceful hotel. Not a loud busy atmosphere which might not suit some. The shows were amazing, and they made an effort with their after-parties. The South African hip-hop/RNB group were awesome. Hired a sea-cabana for a day. £150. An absolute treat. Managed to negotiate a 20% discount. Arcade was included which was a nice touch. In terms of improvements, the pool bar and theatre bar have slow service. Although we get sent the itinerary each morning, my involvement with the activities was limited. There was no communication other than the morning reminder. The organizer of water polo, for example, showed up, gave out some caps, and we were left to sort our own teams out and sort the rules out. This was my biggest gripe..... I think that the hotel could do far more to bring people together in the day. There wasn't much presence in terms of the animation team. This then translated into a weak atmosphere in the evening entertainment IMO. The kids clubs looked great but we didn't use them. All in all, we would stay here again.

Phenomenal vacation

Absolutely phenomenal!! We have been blown away by our two-week holiday experience in Mardan. It was absolutely out of this world - topping all previous hotel experiences. The staff were fabulous, enchanting, attentive. Delightful to be around. They became our friends. The cabana service was 10/10 huge shout out to Hassan, to mention everyone’s name I'd be writing a large review! Hassan made us laugh and was overly attentive throughout our stay. All the staff were fabulous. The waiting staff were delightful. The cleaning staff were like family, trustworthy and attentive. Lining up our shoes and leaving our rooms impeccable. The food was divine. Oysters and crayfish in abundance… dining experiences were simply exquisite, pool was delightful.. all extra activities (water polo, jump aerobics, football,) were brilliant! The entertainment team knew us by name and went above and beyond to include everyone of any nationality and genuinely make an effort to know you personally. The roller skate crew serving drinks throughout the day deserve to be on the stage!! Super skating tricks as they sped up over the bridge to deliver banana passion mocktails to Our children… superb entertainment daily just from the skate crew!! Enormous thank you to Murak yuksel for informing us daily of the activities, we would wait excitedly for the lineup each day. Customer services were wonderful. The entertainment was like America has talent! It was breathtaking, had us on the edge of our seats. Amazing. The Mykonos evening shows were outstanding! We danced until the early hours. The performances were stunning. We have made such long-lasting fabulous memories. We would love to return next summer. Mardan Palace don’t change anything you are doing - You have everything down to a fine art and are at the top of our experiences. Fondest regards to all the staffing team The Bishops. Xxx

Happy time with nice team

My stay at this hotel was truly unforgettable. The hotel is absolutely beautiful, exceptionally clean, well-organized, and very comfortable. From the moment we arrived, we were welcomed with genuine warmth and outstanding hospitality. I would especially like to thank Guest Assistant Yağmur and Murat, who works at the front desk. She was incredibly kind, attentive, professional, and always ready to help with a smile. Her caring attitude and exceptional customer service made our vacation even more special. She is a true asset to the hotel, and I will always remember the kindness she showed us. I came from the United States for just a four-day vacation, but this experience made me look forward to coming back. Next time, I hope to return with my entire family. A big thank you to the whole team for making our stay so enjoyable. I highly recommend this hotel to anyone looking for a beautiful place with excellent service, spotless rooms, and truly wonderful people. I can’t wait to visit again!