Serhs Natal Grand Hotel & Resort
Av. Senador Dinarte Mariz, 6045
About This Property
Beachfront Resort with Luxurious Amenities
Luxurious Rooms with Spectacular Views
Indulge in modern rooms at Serhs Natal Grand Hotel with private balconies offering stunning sea views. Enjoy top-notch amenities including a flat-screen TV, minibar, and plush bedding. Upgrade to a superior suite for a spa bath or a private pool on the balcony.
Entertainment and Relaxation Galore
Unwind at 4 swimming pools, Kensho Spa, sauna, and Jacuzzi. Keep active at the tennis court or entertain yourself at the children's playground and games room. With 5 restaurants and 3 bars, culinary delights await. Don't miss the daily buffet breakfast with a wide variety of options.
Convenience and Comfort
Benefit from free WiFi, on-site shops, and free parking. Host events effortlessly with 16 meeting rooms and enjoy a prime location near Arena das Dunas and Artist's Beach. Book now for an unforgettable stay at Serhs Natal Grand Hotel.
Why guests recommend it
Facilities & Services (120)
Available Rooms
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Guest reviews
Most recent
Excellent
Excellent facilities, pools, attentive staff.
👍 Liked
- • Excellent facilities, pools, attentive staff.
👎 Disliked
- • Meal package included but when you arrive at the hotel restaurants for dinner, you can't find a table, long lines
Convenience
The resort hotel is very comfortable, but very commercial, you can feel the convenience but it's not a welcoming experience. The breakfast is very good, the restaurant food leaves much to be desired for the price they charge. There is a big difference between price and value, I believe everything at the resort has a price, the value will depend on each person's point of view. In my opinion, there is a lack of friendliness from the staff.
👍 Liked
- • The resort hotel is very comfortable, but very commercial, you can feel the convenience but it's not a welcoming experience. The breakfast is very good, the restaurant food leaves much to be desired for the price they charge. There is a big difference between price and value, I believe everything at the resort has a price, the value will depend on each person's point of view. In my opinion, there is a lack of friendliness from the staff.
Five days in paradise.
From the leisure area, pools, spa, gym. And also the friendliness of all the staff, from reception to room service.
👍 Liked
- • From the leisure area, pools, spa, gym. And also the friendliness of all the staff, from reception to room service.
👎 Disliked
- • The only downside is the delay in serving orders at the restaurants, perhaps due to the reduced number of staff there.
Amazing facilities
Pool, spa, breakfast and dinner were great! Variety of restaurants as well.
👍 Liked
- • Pool, spa, breakfast and dinner were great! Variety of restaurants as well.
👎 Disliked
- • Wish room service was included in the half board.
Excellent
All staff very polite, helpful, and excellent professionals without exception. Cleaning, organization, food perfect
👍 Liked
- • All staff very polite, helpful, and excellent professionals without exception. Cleaning, organization, food perfect
👎 Disliked
- • The location is good, not excellent but good... it's in Ponta Negra, but not very close to Morro do Careca, we would have to take an Uber. Just that
Comfort and rest.
I would like to praise the service. Everyone was very helpful: reception, cleaning, waiters, cooks, masseurs. They lent us a wheelchair, which stayed with us throughout the stay, for my grandmother. At night, the pianist and saxophonist at the Lobby bar make the atmosphere cheerful and pleasant. Suggestions for improvements: there is a LED strip inside the wardrobe - if possible, add a button to turn it off; add more hooks to hang towels and wet clothes; indicate on the menus which allergens the dishes may contain (lactose, gluten, peanuts, nuts, etc); provide the menus of the à la carte restaurants - some links on the website are inactive; offer pastries as an option for snacks at the pool bars. Even staying on the 4th floor - the same as the reception, the wifi signal was not so strong. I informed the hotel, which offered to send a technician. I ended up forgetting to respond and inform a time for the test.
👍 Liked
- • I would like to praise the service. Everyone was very helpful: reception, cleaning, waiters, cooks, masseurs. They lent us a wheelchair, which stayed with us throughout the stay, for my grandmother. At night, the pianist and saxophonist at the Lobby bar make the atmosphere cheerful and pleasant. Suggestions for improvements: there is a LED strip inside the wardrobe - if possible, add a button to turn it off; add more hooks to hang towels and wet clothes; indicate on the menus which allergens the dishes may contain (lactose, gluten, peanuts, nuts, etc); provide the menus of the à la carte restaurants - some links on the website are inactive; offer pastries as an option for snacks at the pool bars. Even staying on the 4th floor - the same as the reception, the wifi signal was not so strong. I informed the hotel, which offered to send a technician. I ended up forgetting to respond and inform a time for the test.
👎 Disliked
- • On the last night of stay, 15/9/26, the seafood restaurant was slow to deliver the dishes. I ended up giving up and going to the pizzeria. And even at the pizzeria, the service was so confused that we couldn't even order drinks. I understand that unforeseen events happen, it would just be good to clearly inform guests about the slowness and the fastest options - considering that I was with elderly people who need to eat at the right times. I missed a treat for my mother who had her birthday during the stay. I informed at the reception during check-in about the birthday. We received brigadeiros from the hotel, but not on the correct date. The website is a bit confusing. I only found out that I was entitled to lunch on the day of check-out at the reception, almost leaving close to noon. I emphasize that none of these issues detract from the stay. Comfortable hotel, clean, with options for all ages, kind staff. I will definitely return other times.
👎 Disliked
- • International chain hotel but still with 'prehistoric' procedures, does not accept virtual credit card for booking, REQUIRES physical credit card and TYPES all data into a system that the hotel says is 'secure' instead of passing a guarantee amount.
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