Marti Resort Hotel

H

Lovely grounds but the hotel is very dated and lack of staff

great stay!

1st class staff & service. Lots of food items to choose from at meals and coffee/tea snacks available at all times.

Services is very bad the food is not good We purchased exclusive food and drinks . When we arrived around 6 pm the room was not available When we checked in they said not everything included. We stayed hungry all the time ! Really i want refund we stayed room all the time

No air conditioning they are rode bad service no internet

The facilities, physical and service-related innovations at the hotel seemed to be improving, but the personnel issue is really troublesome at the hotel; some are very good and experienced, but it seems like they are trying to slow down the progress of the hotel, as if it were bigger than the hotel itself. Even though there is a tendency for so many improvements, the presence of staff who act and speak as if they own the hotel like it's their father's property in Marmaris is bad. Nevertheless, the trend of improvement, good and quality service gives the impression that these problems will be resolved after a while...

Loved it. The staff are not enough at night on reception. The same person performs the following tasks, the customer service, room service, concierge and others. the staff everywhere is humble and sweat. However the reception staff lack some professionalism and need lots of training. The resort is highly recommended, I will come again for sure.

The only thing we didn’t like about this hotel is that we make reservation thinking it was all inclusive resort but isn’t . We end up paying much more than the rate we got on Expedia for this hotel. The room had a sea view but the AC didn’t work properly so we had a hard time sleeping . Food overall it is decent but the drinks are not cold and they don’t serve ice . Private beach on premises but don’t expect servers to give you drinks etc ( you have to walk to the hotel to get drinks or water ) we asked for room service and we never got someone to answer the phone so don’t expect good service unfortunately. They need to update this hotel especially the rooms and provide the guests a better experience . I’m from Florida USA and also spend lots of time in the Dominican Republic for Vacation and Definetly the concept of “ all inclusive “ it’s completely different .. this is not a 5 star hotel resort . They need better personal trained and if they advertise as a 5 star resort they need to raise their standards. We traveled with family ( total of 4)

This resort is a big 4 star old resort, shouldn’t be 5 stars, AC didn’t work, so they said sorry we hope your next trip will be better, also same set of shampoo unless you have to ask personally, plus no iron or ironing table and I have to pay to get it done. 1/5 Food is good but the salads and sweets parts are full of bugs cause they keep them close to the doors. 2/5 Service is good when they see you, but they are everywhere and not organized. 3/5 View and location are the best thing about his hotel, not super busy area and not dirty 5/5 I stayed in this hotel back in 2017 and it was 10 times better, this time very bad, I think it got old.