Grand Mercure Shanghai Century Park Hotel

Business Trip

I had a great stay at Grand Mercure Century Park during my business trip to Shanghai. Rick and Kenzou were very friendly, helpful and professional. The food was good, and I even got a custom suit made at Bundtailor in the lobby—highly convenient and well done. A smooth, comfortable experience overall.

Excellent

The staff were very friendly and helpful to us every time we needed something. The bedroom was spacious and well equipped, completely suitable for work. Also the breakfast was excellent, with a wide choice of international and local dishes.

Long stay at Grand Mercure shanghai century park

Have been staying at this hotel for 1 month. The hotel is located next to metro line 9 which is convenient. There are 2 malls next to the hotel. The room is spacious and has a separated shower/bathtub. The service provided is up to the expectations. Recommend it to travelers.

Poor service

The hotel staff needs a lot of training improvement. We arrived in a 7 seater with 3 checked-in luggage. The porter saw us but offered no help with our luggage. Even though my sisters were elderly, the porter was aloof and did not offer any help. I have never come across such a poor standard of service. The address stated was also not accurate.

Great location, great breakfast, and the room was very clean and spacious.

Great hotel great food

Location is okay. The hotel offers shuttle buses to the New Expo Centre. Front desk people are nice.

Hotel holiday

The hotel is not that impressive as you drive up, the lobby is of a good size, and got seen quite quickly by the checking in staff but didn’t speak much English so was a bit difficult. Again a big problem with getting the internet. Well hardly worth it as had to again use my own data. The room (club king suite) was a good size and had a corner room that had amazing views, also an electric storm which was a bonus to watch. It also came with a plate of complementary fruit. Complementary Drinks in the fridge was a nice touch. Which included soft drinks water and larger. Bathroom didn’t have anywhere to hang your towels, except a line you can pull across the Barth, but I think doesn’t look nice. Breakfast was good but the set up is all wrong omelettes and eggs are on the other side of the restaurant where the places of bacon sausages beans are. The milk is away from the coffee some other items not really in the place you would think it would be so a lot of going back and forth. The food is good most of it was hot, one morning the porridge was runny and cold so had to ask to be hotter. Still runny other day was nice. No As we had paid for the club suite we had got a free drinks and light food include, which had in the day just soft drink and at 5.30 a selection of alcohol drinks like Bacardi gin whiskey 1 white and red wine And cakes and some hot food, hot food was not impressive at all. Service is also very bad, each night (3) had to keep asking for things like wine glasses and extra wine, as one night only a 1/4 full bottle. The hotel is a little further out but to get a Dd taxi is very cheap? Much cheaper than normal taxis. The swimming pool was lovely outside and was so refreshing, did need to go to 2nd floor to go back down needed shower on poolside and maybe a toilet as you will need to go up again. But still I think the hotel is good had room done each day with A fresh look.

Little deception

Perhaps I awaited a bit too much from a Grand Mercure? Everything is clean, all looks fine, service is good. I was just surprised at details, after which you see that the hotel is getting old. Examples: the bathroom, the pool area, one of the 2 running machines at the gym making strange noise. Seen garbages on the backyard. The croissants and baguettes have certainly not been baked by a French cook. No real French or English TV program in the room, no CCTV5 neither. A bit too much for the price to my personal opinion!

Room is large and clean. Location convenient with many eateries at Thumb Plaza and 7-8 minute walk to metro Line 9. The corridor air has a tinge of cigarette smoke. Overall still good value for USD 100 room rate.