Portrait Roma - Lungarno Collection

Mother/Daughter trip

Everything was top notch and comfortable and quiet and staff was lovely. Great central location.

Location

Very comfortable stay

Beautiful boutique hotel surrounded by designer boutiques. Staff was wonderful, welcoming & very accommodating. Room was very well appointed with luxury amenities & linens. Lovely rooftop & great breakfast

Perfect, no room for improvement

Portrait Roma is a small boutique property on Via Condotti — perfect location, spotless and genuinely luxurious rooms, excellent rooftop breakfast. All great. But the staff is the reason I'm writing this. Maddalena in particular was exceptional. Difficult last-minute tickets on a moment's notice, dinner reservations, transportation, sightseeing — all handled quickly and correctly. Michelle, Simone, and the rest of the front office team were the same way. I didn't catch everyone's names but everyone there delivered. Fast, accurate, always with a smile. Anything needed for the room was taken care of immediately. Location doesn't get better — steps from the Spanish Steps, minutes from the Trevi Fountain. Rooftop breakfast is excellent. The included spread is generous — more than enough for most people. But if you want additional hot cooked items, a full menu is available for an additional charge. Either way the service up there is just as attentive as the rest of the hotel. I normally don't notice hotel staff. This team made me want to write a review specifically about them.

One of a kind hotel experience

This hotel was beyond incredible. Amazing service, and they treated us like family. They went above and beyond to make us feel comfortable. Amazing food, location, and unmatched service. We will be back! Shoutout to Anna at the rooftop bar, she was awesome and made our mornings extra special!

The place to go.

The place to go. Perfect location, wonderful and charming people making sure that you stay is as wonderful as can be. Fantastic terrasse with a beautiful view (and cute seagulls eager to share a snack with you). Will be back there soon - what else can one say?

Excellent Hotel, Incredible Staff

This is one of the best hotels in the world. The Location is perfect, right in the middle of the shopping district but also close to great restaurants and important sites. It was a great base of operations to walk all over the city. Taxis were readily available with a phone call from the staff. Ubers knew where it was. The Atmosphere is more of a small, top-end residential apartment building than a hotel. It felt like home. The rooms are bright, luxurious, tasteful and comfortable, with good storage for people who prefer to unpack than to live out of a suitcase. We slept very, very well. The rooms were very efficiently serviced and meticulously cleaned twice a day. For people who like wood floors for reasons of cleanliness and hygiene, the rooms have beautiful wood floors with large, soft area rugs. Aside from the usual mini-bar fridge, the amenities include a microwave and a dishwasher. The bathrooms are spacious and the water pressure excellent. Noise levels are very reasonable considering the narrow streets and the heavy foot traffic. We never felt disturbed by noise from outside. The Ferragamo bathroom amenities are plentiful and suited our skin type. We took some home. The breakfast buffet was varied and plentiful, with some of the best scrambled eggs and bacon we've ever had. What made our experience, however, was the staff. 'Pampering' can't fully describe how well they took care of us. We have stayed at some of the most high-end, luxurious properties in the world and, in our lives, we have never felt so, dare I say it, LOVED by a hotel's staff. I would go back just for the welcome we received but everything about this hotel would tempt me back. As for value, I won't pretend it was inexpensive but our stay was worth every penny we paid.

I was able to relax

Location and service