Crowne Plaza Liverpool - John Lennon Airport by IHG
Speke Boulevard, Speke Aerodrome, Liverpool, England, L24 8QD
About This Property
Enjoy Culinary Delights
Dine at Starways or enjoy room service from one of the two on-site restaurants. Conclude your day with a refreshing drink at the bar/lounge.
Relax and Unwind
Take advantage of amenities such as a terrace with stunning views, a hair salon, and tour/ticket assistance.
Convenient Location
Located in Speke, just minutes away from attractions like Speke Hall and Calderstones Park, this hotel offers easy access to nearby destinations.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and gift shops/newsstands. Additional amenities at this hotel include a hair salon, wedding services, and tour/ticket assistance. Enjoy British cuisine at Starways, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 9:30 AM for a fee. Featured amenities include a business center, express check-in, and express check-out. Event facilities at this hotel consist of conference space and 12 meeting rooms. Self-parking (subject to charges) is available onsite. Make yourself at home in one of the 164 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Why guests recommend it
Facilities & Services (36)
Available Rooms
No rooms available for the selected dates
Guest reviews
Most recent
Do not attend
Absolutely appalling. There was a door that connected to next door's room. Felt unsafe all night. All we could hear is local takeaway music being played next door. Absolutely disgusting
👍 Liked
- • Absolutely appalling. There was a door that connected to next door's room. Felt unsafe all night. All we could hear is local takeaway music being played next door. Absolutely disgusting
A very relaxing hotel I felt at home here and a special mention for Orneli and Josh
I can highly recommend this Hotel. A special word for both Orneli at Reception and Josh at the Bar. Both who I found very caring, kind and attentive during my stay. They both really deserve a special commendation. Orneli did a wonderful Diamond welcome for me so pleasant made me feel welcome, explained the parking I entered my number plate into the system so that I do not get a fine. I really appreciated her help. Josh at the bar served the perfect pint and he has excellent banter and guest rapport. Josh is the perfect barman and can see him really settling down into this role. He is the sort of Bar Man you would have seen in the old TV Program Quantum Leap where you can tell Josh all of your worries and stories and he would be very happy to help in any situation. A great guy you are lucky to have him. The room is lovely lots of space for both of us. A lovely bath (which you do not see much now that most hotels are putting showers in) I prefer a nice hot bath after a hard day. Great art deco and maintenance of this style and character which is great to see - it is listed so it is good to see it is being looked after. Sensibly refurbed rather than no character flat lines. As a Diamond Member I was very impressed. I can see you have a good team here. A special thank you to your two leading guest focused Orneli and Josh.
👍 Liked
- • I can highly recommend this Hotel. A special word for both Orneli at Reception and Josh at the Bar. Both who I found very caring, kind and attentive during my stay. They both really deserve a special commendation. Orneli did a wonderful Diamond welcome for me so pleasant made me feel welcome, explained the parking I entered my number plate into the system so that I do not get a fine. I really appreciated her help. Josh at the bar served the perfect pint and he has excellent banter and guest rapport. Josh is the perfect barman and can see him really settling down into this role. He is the sort of Bar Man you would have seen in the old TV Program Quantum Leap where you can tell Josh all of your worries and stories and he would be very happy to help in any situation. A great guy you are lucky to have him. The room is lovely lots of space for both of us. A lovely bath (which you do not see much now that most hotels are putting showers in) I prefer a nice hot bath after a hard day. Great art deco and maintenance of this style and character which is great to see - it is listed so it is good to see it is being looked after. Sensibly refurbed rather than no character flat lines. As a Diamond Member I was very impressed. I can see you have a good team here. A special thank you to your two leading guest focused Orneli and Josh.
Terrible breakfast. Door would not open unless reception staff came upstairs with their master key.
The breakfast was the worst I’ve ever had in the UK. Arrived down at 9am and of the hot options there was only baked beans, potato bread that was like stale cardboard, and fried mushrooms. They had not replenished the bacon, eggs, sausages etc. There was a massive queue for the hot drinks machine. Once they finally replenished the hot counter the quality was poor. Rooms very lovely and well equipped, however the walls are paper thin so I was woken by a couple arguing at 6am next door. We had to be brought up to our room by a member of reception as we were told the room did not open unless with their master key. The cleaners told us the next morning that we were given a room that had been out of service for months. After breakfast tried to re-enter our room with the key card and we could not open it so we had to wait ages at reception to get a member of staff to come upstairs and open it. Ridiculous
👍 Liked
- • The breakfast was the worst I’ve ever had in the UK. Arrived down at 9am and of the hot options there was only baked beans, potato bread that was like stale cardboard, and fried mushrooms. They had not replenished the bacon, eggs, sausages etc. There was a massive queue for the hot drinks machine. Once they finally replenished the hot counter the quality was poor. Rooms very lovely and well equipped, however the walls are paper thin so I was woken by a couple arguing at 6am next door. We had to be brought up to our room by a member of reception as we were told the room did not open unless with their master key. The cleaners told us the next morning that we were given a room that had been out of service for months. After breakfast tried to re-enter our room with the key card and we could not open it so we had to wait ages at reception to get a member of staff to come upstairs and open it. Ridiculous
Terrible
Arrived there with family for the weekend, we had 2 rooms booked card keys wouldn't work on either room doors they were getting 'fixed' next month we were never told this on arrival..... Had to keep running up and down to reception or leave one person in the room to the other could open it. Hair dryers not working rooms were freezing when. The heat wasn't on .Breakfast was an absolute joke now my husband has been a chef for over 40 years in a busy bar and restaurant and he never witnessed anything like it...and we do outdoor catering for small events, there were no cups paper cups were been giving out no bowls no cutlery tables filthy no one cleaning any....bar one lovely lady by the name of Val who was doing the work of all the staff put together she was exceptional I felt so sorry for her the rest standing around LOOKING busy doing NOTHING.....we were down for breakfast early I can't imagine if it was exceptionally busy or at peak breakfast time how they would have coped...we voiced our concern and no one held any accountability whatsoever.....in the hallways there were glasses and forks left all day with a tray of breakfast crockery left all day in the same spot!......will never be back and would definitely never rate this hotel to anyone and it wasn't cheap!
👍 Liked
- • Arrived there with family for the weekend, we had 2 rooms booked card keys wouldn't work on either room doors they were getting 'fixed' next month we were never told this on arrival..... Had to keep running up and down to reception or leave one person in the room to the other could open it. Hair dryers not working rooms were freezing when. The heat wasn't on .Breakfast was an absolute joke now my husband has been a chef for over 40 years in a busy bar and restaurant and he never witnessed anything like it...and we do outdoor catering for small events, there were no cups paper cups were been giving out no bowls no cutlery tables filthy no one cleaning any....bar one lovely lady by the name of Val who was doing the work of all the staff put together she was exceptional I felt so sorry for her the rest standing around LOOKING busy doing NOTHING.....we were down for breakfast early I can't imagine if it was exceptionally busy or at peak breakfast time how they would have coped...we voiced our concern and no one held any accountability whatsoever.....in the hallways there were glasses and forks left all day with a tray of breakfast crockery left all day in the same spot!......will never be back and would definitely never rate this hotel to anyone and it wasn't cheap!
Food disgusting
Attended this hotel as part of a bus tour. The choice of menu was poor, for a 4-star hotel to serve a choice of soup, pate or vegetarian to start then haddock fish cakes peas and chips, chili and rice or vegetarian, lemon drizzle cake or gingerbread cake. I was shocked when I saw our choices. Cheap cheap cheap. It wasn't even nice food it was disgusting, the pate had spores on it, the crisp bread well good job I've my own teeth. The fish cake was warm to touch the peas were cold. The chili looked as if it came out a tin of dog food. When we complained about the food the manager Kyle was not interested at all. Yes, we were part of a tour but his staff were cooking and serving the food. Our room actually had heating as half the hotel did not including the bar area and the restaurant area. I went back to my room and got a jacket as it was that cold. I have since learned a friend stayed here in October 2025 and the hotel did not have heating then either.
👍 Liked
- • Attended this hotel as part of a bus tour. The choice of menu was poor, for a 4-star hotel to serve a choice of soup, pate or vegetarian to start then haddock fish cakes peas and chips, chili and rice or vegetarian, lemon drizzle cake or gingerbread cake. I was shocked when I saw our choices. Cheap cheap cheap. It wasn't even nice food it was disgusting, the pate had spores on it, the crisp bread well good job I've my own teeth. The fish cake was warm to touch the peas were cold. The chili looked as if it came out a tin of dog food. When we complained about the food the manager Kyle was not interested at all. Yes, we were part of a tour but his staff were cooking and serving the food. Our room actually had heating as half the hotel did not including the bar area and the restaurant area. I went back to my room and got a jacket as it was that cold. I have since learned a friend stayed here in October 2025 and the hotel did not have heating then either.
Disgraceful Experience – Ruined Our Mother’s Day
⭐️ Disgraceful Experience – Ruined Our Mother’s Day We stayed at the Crowne Plaza Liverpool as part of a Caledonian Travel tour, and it was nothing short of a disgrace. Dinner service was unacceptable. Starters arrived cold, and by 9:20pm many guests still hadn’t received their main course. Some had no food at all. When meals finally came, they were cold and had to be sent back. Staff were rude, dismissive and at one point refused to come out and serve us. No apology was given. Breakfast was just as poor – dried out food sitting under heat lamps and extremely long waits, including 70 minutes for a vegetarian sausage. The room was also freezing overnight, even with an extra heater. Most concerning of all, my mum became unwell after eating. She is very rarely sick, and given the condition and temperature of the food served, this raises serious concerns around food hygiene and food safety standards. When I raised this with the manager, Dylan Hopkins, I was told the food “wasn’t his problem” and to take it up with Caledonian Travel – despite the hotel being responsible for the food and service. Completely unacceptable. Even a staff member admitted they wouldn’t eat the food. There were multiple other guests complaining, so this clearly wasn’t a one-off issue. The only positive was a young lady on reception who genuinely tried to help – unfortunately I didn’t get her name. This experience completely ruined our Mother’s Day. I would expect the hotel to investigate both the service and food hygiene standards as a matter of urgency and provide a proper response. I would not return and would strongly advise others to avoid.
👍 Liked
- • ⭐️ Disgraceful Experience – Ruined Our Mother’s Day We stayed at the Crowne Plaza Liverpool as part of a Caledonian Travel tour, and it was nothing short of a disgrace. Dinner service was unacceptable. Starters arrived cold, and by 9:20pm many guests still hadn’t received their main course. Some had no food at all. When meals finally came, they were cold and had to be sent back. Staff were rude, dismissive and at one point refused to come out and serve us. No apology was given. Breakfast was just as poor – dried out food sitting under heat lamps and extremely long waits, including 70 minutes for a vegetarian sausage. The room was also freezing overnight, even with an extra heater. Most concerning of all, my mum became unwell after eating. She is very rarely sick, and given the condition and temperature of the food served, this raises serious concerns around food hygiene and food safety standards. When I raised this with the manager, Dylan Hopkins, I was told the food “wasn’t his problem” and to take it up with Caledonian Travel – despite the hotel being responsible for the food and service. Completely unacceptable. Even a staff member admitted they wouldn’t eat the food. There were multiple other guests complaining, so this clearly wasn’t a one-off issue. The only positive was a young lady on reception who genuinely tried to help – unfortunately I didn’t get her name. This experience completely ruined our Mother’s Day. I would expect the hotel to investigate both the service and food hygiene standards as a matter of urgency and provide a proper response. I would not return and would strongly advise others to avoid.
Terrible customer service!!!! No one wants to help me!
Fine rooms, fine breakfast - that's all the good things about this hotel. Customer service is terrible! I was provided the wrong invoice at check out which I require for business expenses, the invoice I was provided with was for £140 when I paid £172. When I raised this at the time, the guy at the front desk said he would have to look into all the invoices and would email me the correct one over by the end of the day. 5 days later no email. I have tried to phone the front desk, however you can never get through. I have emailed the front desk multiple times- no response. I phoned the customer service team at IHG and they were no help. They initially sent a form to the hotel management team, where they said my issues would be sorted in 24-28 hrs. Never been sorted. They then tried to put me through to the hotel and tried to get through to the hotel themselves. However they couldn't even get through to them!!! After this they basically told me they cant do anything and I was to contact the hotel. However how I am meant to contact the hotel when they cant even get through to them and I've already tried to email and no response. It seems no one wants to help me and the fact that I am now out of pocket is an absolute joke. All I want is the correct invoice for the amount I paid, I don't think that should be difficult to provide. I will never stay here again, the customer service is terrible and the fact that I cant even speak to someone is an absolute joke. Avoid!!!!
👍 Liked
- • Fine rooms, fine breakfast - that's all the good things about this hotel. Customer service is terrible! I was provided the wrong invoice at check out which I require for business expenses, the invoice I was provided with was for £140 when I paid £172. When I raised this at the time, the guy at the front desk said he would have to look into all the invoices and would email me the correct one over by the end of the day. 5 days later no email. I have tried to phone the front desk, however you can never get through. I have emailed the front desk multiple times- no response. I phoned the customer service team at IHG and they were no help. They initially sent a form to the hotel management team, where they said my issues would be sorted in 24-28 hrs. Never been sorted. They then tried to put me through to the hotel and tried to get through to the hotel themselves. However they couldn't even get through to them!!! After this they basically told me they cant do anything and I was to contact the hotel. However how I am meant to contact the hotel when they cant even get through to them and I've already tried to email and no response. It seems no one wants to help me and the fact that I am now out of pocket is an absolute joke. All I want is the correct invoice for the amount I paid, I don't think that should be difficult to provide. I will never stay here again, the customer service is terrible and the fact that I cant even speak to someone is an absolute joke. Avoid!!!!
Terrible terrible
We are here now sat 14th march paid fortune for food dried up sent back asked to speak to the manager on duty, a young man terrible customer service, speaking above me very very defensive, to be said a very young team on with no people experience. Thought we would upgrade from Travelodge and Toby food big big mistake. One nice lady tried to help but terrible experience to be fair most people were unhappy as heating was not on in rooms and they were not happy with food and said duty manager had no people skills at all. Top tip don't think you are upgrading, because you are not. 15 pounds for 4 pounds look alike and worse taste from Aldi. Cold chips and watery curry. Crowne Plaza should be ashamed
👍 Liked
- • We are here now sat 14th march paid fortune for food dried up sent back asked to speak to the manager on duty, a young man terrible customer service, speaking above me very very defensive, to be said a very young team on with no people experience. Thought we would upgrade from Travelodge and Toby food big big mistake. One nice lady tried to help but terrible experience to be fair most people were unhappy as heating was not on in rooms and they were not happy with food and said duty manager had no people skills at all. Top tip don't think you are upgrading, because you are not. 15 pounds for 4 pounds look alike and worse taste from Aldi. Cold chips and watery curry. Crowne Plaza should be ashamed
Literally the best staff!
I left my phone in an uber and the staff on the front desk were nothing short of awesome! Sean and Akia helped me locate the phone and couldn’t have been more helpful. Absolute legends thanks so much I appreciate you! ❤️
👍 Liked
- • I left my phone in an uber and the staff on the front desk were nothing short of awesome! Sean and Akia helped me locate the phone and couldn’t have been more helpful. Absolute legends thanks so much I appreciate you! ❤️
Great location
Great location, fab bedroom, nice bar, great staff, although I honestly couldn’t understand a word the lad was saying!
👍 Liked
- • Great location, fab bedroom, nice bar, great staff, although I honestly couldn’t understand a word the lad was saying!
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