Balaia Golf Village Resort

Lovely place - went with 4 other families, Ubers so cheap and easy to get out of the resort, pools, golf, food, drink all good - nice place would return

It was nice kids friendly with beautiful clean pools

We booked a 2 bedroom superior room that had no AC in one of the bedrooms so it was an oven in the whole apartment

Awful

I booked a standard room. It was very disappointing. It hasn't been touched decor wise since it was built in 1986 and the apartment was nothing like a 4-star quality, more like 1. We waited an hour queuing in reception - there were 2 receptionists but one was obviously new and needed a lot of guidance. Then to arrive at our apartment. The decor is very tired, it's something out of the 70s/80s and hasn't been touched since then. There was air con but only in the lounge (although you couldn't change the temperature) and bedroom, there is no air con in the second bedroom. We had to put the sofa bed up although it lies at an angle (again not replaced since the 80s). There were no sheets for the bed. Also no toilet rolls even though it was advertised with toiletries included. We went to reception to complain because there is no phone to call reception and they don't answer if you call from your mobile. The receptionist tried to help. She said she would speak to her manager and see if she could move us to another apartment. She said she would call me on my mobile so we went out to eat dinner with our 2 small children. No phone call! So when we got back, we went to reception and no news. She phoned her manager again and the deputy manager. 5 phone calls later as they didn't answer! She said there is a 1 bed apartment that we could move to, which is superior. We are a family of 5 and had booked 2 bed - it was better but don't stay. They need to renovate!

Nice resort with tennis. Enjoyed multiple pools. Would stay again.

Resort is well maintained with lovely gardens, clean and spacious. Villa was

Disappointed

The apartments are spacious and contain equipment to cook your own meals if you need to. However, they are tired and need updating. A small shower over the bath but hot & powerful. We wouldn’t return here unless it had been updated, I’m guessing in its heyday it was a beautiful place to stay.

Arrived late and shattered to find the room dirty and unmade. Someone has slept in the bed and dirt towels all over. Both members of staff were new

Very good place to stay with everything nearby

The apartment was not clean, it was supposed to be a 2 bed superior. The floor was filthy our feet were black. Had to go to reception ask for a safe key which they could not find, had to carry our money etc around. 2nd day went back & asked again & safe got key. Went to reception again & there was no table on the patio area only chairs. There was no fly net up at patio doors. The doors were very old & difficult to open & lock. Had to go back to reception five days into our holiday as no cleaning had been in. When she did clean she never wiped sinks, toilets, shower rooms, just made the bed & washed the floor, they have soap dispensers in the bathroom on the wall & shower wall both empty. Pool area - bins had holes in so any rubbish fell through in & the bins were rusty not fit for purpose. Some sun beds were broken. Only saw the pool being checked once; pool guys came in the afternoon & wandered around. On one evening the sun beds & umbrellas were not put down, in the morning the umbrellas had fallen all over the pool area due to be windy the evening before. Pool toilet had no light as you walked down the stairs into the toilet, the toilets were not very good. The sun beds were dirty never washed down. There were 6 lads in three different apartments, playing loud music, swearing & drinking, no one spoke to them disrupting other paying guests, disrespectful. One good point The grounds are kept lovely especially by the reception area. I wish I had taken photos now.