Live Aqua Cancun - Adults Only - All-Inclusive
Boulevard Kukulcan12.5 km
About This Property
Direct Beach Access
Live Aqua Cancun Beach Resort offers the perfect gateway to Cancún Beach, with an outdoor pool providing stunning views of the Caribbean Sea.
Gourmet Dining and Relaxation
Indulge in a culinary journey with 9 restaurants and 5 bars catering to various tastes. Unwind at the spa with hydrotherapy treatments, massages, and aromatherapy, or enjoy the hot tubs and steam baths.
Convenient Location
Nestled in Cancún’s Hotel Zone, the hotel is conveniently situated near Nichupte Lagoon and the popular La Isla shopping centre, offering guests the best of both worlds.
Experience luxury and relaxation at Live Aqua Cancun Beach Resort Cancun.
Why guests recommend it
Facilities & Services (77)
Available Rooms
No rooms available for the selected dates
Guest reviews
Most recent
place was a bit dated but the food and staff were excellent
Food was very good as well as service and staff. The club lounge food was not great
👍 Liked
- • Food was very good as well as service and staff. The club lounge food was not great
👎 Disliked
- • Facilities were a little dated for the price that was paid, Shower leaked and air conditioning did not work for the last few nights. Overall it was ok but would not go back.
Attention
👍 Liked
- • Attention
👎 Disliked
- • Lack of activities
Not a 5 star resort from what I experienced.
Food/drinks were enjoyable.
👍 Liked
- • Food/drinks were enjoyable.
👎 Disliked
- • I had originally booked an oceanfront room, but, upon arrival, I discovered that a large tree partially obstructed the ocean view from the room. During check-in, staff informed me that several room upgrades were available and strongly encouraged me to consider one. However, after seeing the obstructed view and returning to request a different room, the staff appeared unsure how to address my concerns, and my request was ultimately denied. Additionally, the room did not appear to have been properly reset prior to my arrival, as there was leftover trash from a previous guest and an opened Diet Coke can still inside the mini refrigerator. The iron in the room was also nonfunctional, and after contacting the front desk to request a replacement, it took approximately 45 minutes for the item to be delivered. During my stay, I also used the fitness center. Unfortunately, the lighting in the gym felt extremely bright and clinical, comparable to an operating room, which distracted from the relaxing resort atmosphere I had expected. Furthermore, there appeared to be inconsistency among staff regarding gym policies. While working out, one staff member who was wearing purple scrubs rudely instructed me to turn off my personal music, despite other staff members previously indicating it was not an issue.
Good overall but would not return - got very sick
The room was comfortable and had a very nice view. The bed and pillows were very comfy. The pool and beach area was very nice! Pool area is large with lots of areas to hang out. It never felt crowded. However - the beds and cabanas cost extra (~$100/day) and finding a chair can be challenging if you don’t get up early. They did not enforce the “no holding chairs” rule. There are a lot of options for dining - but wait times can be very long The Asian restaurant was the best in our opinion Staff was extremely friendly and accommodating. We really liked that it was quiet and relaxing for the most part but still had some entertainment. The spa was very nice
👍 Liked
- • The room was comfortable and had a very nice view. The bed and pillows were very comfy. The pool and beach area was very nice! Pool area is large with lots of areas to hang out. It never felt crowded. However - the beds and cabanas cost extra (~$100/day) and finding a chair can be challenging if you don’t get up early. They did not enforce the “no holding chairs” rule. There are a lot of options for dining - but wait times can be very long The Asian restaurant was the best in our opinion Staff was extremely friendly and accommodating. We really liked that it was quiet and relaxing for the most part but still had some entertainment. The spa was very nice
👎 Disliked
- • We travelled with another couple and two days into our trip we all got violently sick. We did not drink or brush our teeth with the tap water or accidentally ingest any pool water. We heard that there were a lot of other guests who were sick as well so we can only assume it was something we ate or drank at one of the restaurants. The other couple lost about two entire days of their trip because they couldn’t leave their room. Myself and my husband were sick for a full evening/night and my husband’s stomach wasn’t normal for several days which put a damper on the remainder of our trip since he didn’t feel he could eat or drink much of anything. I understand that this kind of thing can happen, especially in another country from where you are from, but it truly sucked. We have small kids so planning and coordinating a trip without them is a lot of work and it was really disappointing to have it ruined from a food illness. The hotel was gracious by checking in and sending extra towels and even cleaning the room despite being so sick - although we did not receive any offers or compensation. The head chef interviewed us to find out exactly what we all ate. He was holding a list of names so we assume he was talking to everyone with symptoms to narrow down the issue. So while the hotel itself is very nice, because of the experience we had, we will not be returning.
Wonderful
Clean
👍 Liked
- • Clean
👎 Disliked
- • No dislikes
Rude staff
Rude staff
My partner and I had the perfect, relaxing getaway at live aqua. Kudos to the wonderful staff!
My partner and I had the perfect, relaxing getaway at live aqua. Kudos to the wonderful staff!
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