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Hampton Inn & Suites Boston Crosstown Center

★★★
Good

811 Massachusetts Ave, Boston, Massachusetts, 02118

About This Property

Immerse yourself in the heart of Boston with a stay at Hampton Inn & Suites Boston Crosstown Center, where modern convenience meets urban charm.

Recreational Amenities
Unwind in our inviting indoor pool or elevate your fitness routine in our fully equipped fitness center. Enjoy a variety of recreational options for guests of all ages, promoting relaxation and wellness during your stay.

Dining Experiences
Savor delightful meals at our on-site restaurant or grab a quick bite at our snack bar/deli. Quench your thirst at the bar/lounge, and don’t miss the complimentary buffet breakfast to kickstart your day.

Comfortable Accommodations
Our spacious guestrooms feature all the conveniences of home, including refrigerators, microwaves, and complimentary Wi-Fi. Relax and recharge in your private bathroom, complete with complimentary toiletries, making your stay both comfortable and enjoyable.

Book your stay today and experience the best of Boston hospitality!

Why guests recommend it

Good breakfastHelpful staff

Facilities & Services (49)

Free breakfast
Meeting rooms
Fitness facilities
Area shuttle (surcharge)
Long-term parking (surcharge)
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Continental breakfast
Wheelchair accessible
Elevator

Available Rooms

No rooms available for the selected dates

Guest reviews

5.8
Fair
329 reviews

Most recent

Juan
May 22, 2026
1.0
Fair

We need to talk about this hotel

We need to talk about this hotel

👍 Liked
  • We need to talk about this hotel
👎 Disliked
  • We need to talk about this hotel
Yuxuan
May 21, 2026
1.0
Fair

Disappointing customer service that did not match the Hilton brand experience.

Disappointing customer service that did not match the Hilton brand experience.

👎 Disliked
  • The room had a strong damp/moldy smell and poor ventilation. More importantly, the front desk service was very disappointing. We were traveling with a tired child late at night, but the staff was impatient, unhelpful, and forced us to move rooms across different floors. One employee also complained in front of other guests that he could not understand my English, which felt disrespectful and unprofessional.
Ajla
May 20, 2026
10.0
Excellent

It was pretty good

It was in a convenient location, breakfast was great, security, comfy beds

👍 Liked
  • It was in a convenient location, breakfast was great, security, comfy beds
👎 Disliked
  • It wasn’t in the best area but it was really in the middle of everything so it was the perfect spot. Security was also there all the time and you needed a keycard to go anywhere in the hotel. Be aware of sirens constantly going in the area but it really wasn’t that bad if you were tired
Kusemererwa Makumbi
May 20, 2026
7.0
Good

Awesome place to stay, friendly and helpful staff. The shuttle is a great idea; it saves on cab fee.

Great breakfast. Good spread with variety to choose from. You pick what you want and have time to sit and eat even if you have come towards closing time.

👍 Liked
  • Great breakfast. Good spread with variety to choose from. You pick what you want and have time to sit and eat even if you have come towards closing time.
👎 Disliked
  • The first room we checked in on 3rd floor, but we were changed to 8th floor. The bathroom was sparkling clean plus the pure white linen. Very comfortable bed, I now want to change my mattress back home.
cynthia lopez
May 16, 2026
4.0
Fair

Restroom handicap not good i almost fell

Breakfast

👍 Liked
  • Breakfast
👎 Disliked
  • Restrooms in handicap area poor closets no lighting poorly bathroom apparatus
Boutin
May 14, 2026
9.0
Excellent

👎 Disliked
  • The hotel is located in a rather poor area of Boston from what I could see. Many syringes lying around and people talking to themselves. Fortunately, there is a security guard around the hotel who was sleeping in his truck 😁
EmFab
May 14, 2026
6.0
Pleasant

Okay :)

The room and common areas were clean. The complimentary breakfast was nice. Location was good.

👍 Liked
  • The room and common areas were clean. The complimentary breakfast was nice. Location was good.
👎 Disliked
  • The shower was only handicap accessible, but had a standard shower head that did not work. The water was either freezing or scalding and the removable shower head sprayed directly at your chest. You could either crouch under it or wash your hair with one hand. Less than comfortable! We also had issues with the plumbing. When we notified the front desk they left a plunger in a bucket outside our door...thanks?
David
May 14, 2026
2.0
Fair

Nothing

👍 Liked
  • Nothing
👎 Disliked
  • Outdated Noisy Coffee maker was dirty Cabinet door broken Fridge froze everything I had in it.
Harry Bismark
May 14, 2026
8.0
Very Good

The breakfast was excellent, the rooms are a bit outdated but quite clean. I would stay again if the price were lower.

👍 Liked
  • The breakfast was excellent, the rooms are a bit outdated but quite clean. I would stay again if the price were lower.
👎 Disliked
  • Very old rooms, and the night staff is unfriendly.
Stephanie
May 11, 2026
10.0
Excellent

It was very good and

It was very good loved everything

👍 Liked
  • It was very good loved everything
👎 Disliked
  • Nothing

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