ITC Sonar, a Luxury Collection Hotel, Kolkata
JBS Haldane Avenue (Opp Science City)
About This Property
Luxurious Accommodation
With 237 well-appointed rooms featuring modern amenities like air conditioning and minibars, ITC Sonar Kolkata ensures a comfortable stay for every guest. The elegant decor and cozy seating areas provide a relaxing retreat after a day of exploring the vibrant city.
Diverse Dining Options
Indulge in a culinary journey at the hotel's 5 dining venues offering a variety of cuisines. From the exotic flavors of Pan Asian to the rich Awadhi dishes at Dum Pukht, there is something to satisfy every palate. Guests can also unwind with refreshing beverages at Fabelle - Chocolate Boutique and Bay Of Bengal - Tea and Coffee Lounge.
Relaxation and Convenience
Take a dip in the outdoor swimming pool, unwind at the bar, or seek assistance from the 24-hour front desk for a seamless experience. With facilities like a tour desk, free parking, and easy access to nearby attractions like the Indian Museum and Victoria Memorial, ITC Sonar Kolkata ensures a memorable stay.
Experience luxury and comfort at ITC Sonar Kolkata - Book your stay now for an unforgettable experience!
Why guests recommend it
Facilities & Services (84)
Available Rooms
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Guest reviews
Most recent
Disappointing
Disappointing
👎 Disliked
- • I stayed at ITC Sonar, Kolkata, in Room 3104 from 30 June to 4 July and would like to bring to your attention several service lapses that significantly detracted from what should have been a premium five-star hospitality experience. 1. Miscommunication regarding room upgrade At check-in, the receptionist informed me that I had been upgraded to a suite category. However, upon entering the room, I found that it was the same category as originally booked. If there was no actual upgrade, this should not have been communicated as one. 2. Mishandling of a delivered parcel On 3 July, I was expecting a parcel and, before leaving the hotel in the morning, gave explicit instructions to both the reception and bell desk to place it in my room upon delivery. These instructions were reiterated when the hotel porter called to confirm that the parcel had arrived. Despite this, the parcel was neither placed in my room nor was I informed that it was being held at the bell desk. As a result, at approximately 11:15 p.m., I had to personally go down to the reception to locate and collect it. 3. Confusion regarding billing and checkout On 3 July at around 10:30 p.m., I requested the reception to prepare my bill as I was scheduled to depart early the next morning. The bill was prepared and I was informed that the deposit amount had been released. On 4 July, I simply requested a printed copy of the bill, only to be told that I had not been checked out because the previous night’s billing had not been collected. This resulted in unnecessary confusion and inconvenience, and I was asked to make another payment despite the deposit already held by the hotel being substantially higher than the final bill amount. In addition to the above incidents, I found the overall demeanor of much of the reception and restaurant staff disappointing. There was a noticeable absence of warmth, smiles, greetings, or basic courtesies that one would normally expect at a luxury hotel.
Breakfast was great
👍 Liked
- • Breakfast was great
Lovely Experience at ITC sonar
I am always happy to be with ITC Sonar. Jamil, mahawish and Sujoy are awesome
👍 Liked
- • I am always happy to be with ITC Sonar. Jamil, mahawish and Sujoy are awesome
Amazing experience
Amazing experience. Love the time in hospitality at the hotel
👍 Liked
- • Amazing experience. Love the time in hospitality at the hotel
Quality is falling day by day
Have stayed there many times its beautiful
👍 Liked
- • Have stayed there many times its beautiful
👎 Disliked
- • I was shocked when I reached there ,I was told my reservation have been canceled by booking.com .I should call them and find out why? In booking.com website my booking was active and visible. But the hotel kept refusing. I have stayed there so many times member of ITC nothing mattered. I called booking.com .they were equally shocked. They said booking is active. They started calling the messaging the hotel.staff was least bothered. Finally I had to scream to get attention. Then I got the room within 5 minutes. I assume thats how street hotels work. Booking.com staff was very supportive Itc staff was not on this topic.finally someone with a little higher authority came in apologized and informed their system is goofed up since morning lots of complications. So why they couldn't accept earlier and accept the booking showing on booking.com I dont know. This time I was also shocked by the quality of food having fallen so much.food was over localized.not a great thing for a 5 star of this caliber.
Pleasant stay
Service, Pond and the Hotel itself.
👍 Liked
- • Service, Pond and the Hotel itself.
👎 Disliked
- • N.A.
untrained staff at reservation desk and untrained duty manager to cover it
average spread
👍 Liked
- • average spread
👎 Disliked
- • rude behaviour of the staff at front office reservation desk in specific Ms. Sania, and Ms. Adrija
Good hotel and convenient location
I stayed in Sonar for a long weekend to explore Calcutta. The hotel is good, but what I missed is that certain things are not available in the hotel itself but you need to do a short walk to the sister hotel next to Sonar, for instance bar open after hours and ATM. It would be nice to have everything right onsite. Otherwise room was nice and bed very comfy. I would like to specially mention Mahwish from the staff, who was very kind and exceptional. Would stay again for the right price.
👍 Liked
- • I stayed in Sonar for a long weekend to explore Calcutta. The hotel is good, but what I missed is that certain things are not available in the hotel itself but you need to do a short walk to the sister hotel next to Sonar, for instance bar open after hours and ATM. It would be nice to have everything right onsite. Otherwise room was nice and bed very comfy. I would like to specially mention Mahwish from the staff, who was very kind and exceptional. Would stay again for the right price.
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