Banyan Tree Bintan
Jalan Teluk Berembang, Bintan
About This Property
Luxurious Balinese-Style Villas with Private Spa Pool
Indulge in ultimate relaxation with a private spa pool in each villa, offering a serene retreat steps away from the private beachfront.
World-Class Spa and Outdoor Pool
Unwind at the renowned Banyan Tree Spa with a variety of massage and body treatments, or soak up the sun by the outdoor pool for a perfect day of leisure.
Exquisite Dining Options and Stunning Views
Savor Thai and Indonesian delicacies at Saffron Restaurant while enjoying Asian-themed cocktails, or opt for in-villa or beachfront dining with breathtaking views of the South China Sea.
Book now to experience luxury and tranquility at Banyan Tree Bintan, just a short ferry ride away from Singapore.
Why guests recommend it
Facilities & Services (60)
Available Rooms
No rooms available for the selected dates
Guest reviews
Most recent
Amazing place, really nice and the staff are so welcoming and friendly
Amazing place, really nice and the staff are so welcoming and friendly
👎 Disliked
- • Food selection could be improved
Two Days of Bats and a 15-Minute Fix That Required a Management Name-Drop
Having stayed here five times since 2022, I know this property well and genuinely love what it offers, the setting, the villas, and the overall experience is hard to match near Singapore. However this stay was significantly disrupted by a recurring bat roosting issue on the balcony. Over two days the team attended four times, each time arriving with nets too short to reach the roof. The same inadequate equipment, the same ineffective approach, repeated four times with no one thinking to escalate or try something different. Basic problem-solving was absent at every level. When a supervisor finally visited after my request, rather than acknowledging the repeated failure, his initial response was to deflect indicating this was simply a nature occurrence. This was despite my repeated clarification over WhatsApp that the issue was not bats flying by, but multiple bats consistently roosting in the same spot, returning after every intervention and leaving droppings across the balcony floor. The deflection continued until I mentioned I would be reaching out directly to a senior member of management I had interacted with previously. Only at that point did the approach change entirely. The team returned and installed a simple moth ball deterrent in the roof. The entire fix took 15 minutes. The bats did not return after that even on the next day. A two-day recurring issue that disrupted a significant portion of my stay resolved in 15 minutes once management accountability entered the conversation. No returning guest on their fifth stay should need to name-drop senior management to receive a fix that was available from day one. The failure here was not isolated, it was systemic. Nobody owned the problem. Nobody escalated. Nobody thought to try a different approach. The instinct at every level was to apologize and repeat the same ineffective action rather than actually solve the problem. This property has genuine strengths and I have recommended it to friends in the past. But a service culture that requires guests to manage their own problem resolution is not acceptable at this price point.
👍 Liked
- • Having stayed here five times since 2022, I know this property well and genuinely love what it offers, the setting, the villas, and the overall experience is hard to match near Singapore. However this stay was significantly disrupted by a recurring bat roosting issue on the balcony. Over two days the team attended four times, each time arriving with nets too short to reach the roof. The same inadequate equipment, the same ineffective approach, repeated four times with no one thinking to escalate or try something different. Basic problem-solving was absent at every level. When a supervisor finally visited after my request, rather than acknowledging the repeated failure, his initial response was to deflect indicating this was simply a nature occurrence. This was despite my repeated clarification over WhatsApp that the issue was not bats flying by, but multiple bats consistently roosting in the same spot, returning after every intervention and leaving droppings across the balcony floor. The deflection continued until I mentioned I would be reaching out directly to a senior member of management I had interacted with previously. Only at that point did the approach change entirely. The team returned and installed a simple moth ball deterrent in the roof. The entire fix took 15 minutes. The bats did not return after that even on the next day. A two-day recurring issue that disrupted a significant portion of my stay resolved in 15 minutes once management accountability entered the conversation. No returning guest on their fifth stay should need to name-drop senior management to receive a fix that was available from day one. The failure here was not isolated, it was systemic. Nobody owned the problem. Nobody escalated. Nobody thought to try a different approach. The instinct at every level was to apologize and repeat the same ineffective action rather than actually solve the problem. This property has genuine strengths and I have recommended it to friends in the past. But a service culture that requires guests to manage their own problem resolution is not acceptable at this price point.
First but a new beginning for the resort apart from checking in and my family had the best dining experience
The best hospitality of restaurant staff Sendy and chefs
👍 Liked
- • The best hospitality of restaurant staff Sendy and chefs
A perfect place for pampering and relaxation
Nearly everything. Such a beautiful and peaceful place to unwind for a few days, lovely room with sunset views and super comfy bed (Wellness Ocean Rock villa), some of the warmest staff I have met on any vacation.
👍 Liked
- • Nearly everything. Such a beautiful and peaceful place to unwind for a few days, lovely room with sunset views and super comfy bed (Wellness Ocean Rock villa), some of the warmest staff I have met on any vacation.
👎 Disliked
- • It is very secluded, which I loved. But for people wanting nightlife or close access to a village, this may not be the best place.
Absolute class
From the welcome at the very start of the visit up until the last night when the housekeeping team dressed our room up with flowers and candles, the whole thing was magical. Great food, great service from everyone. Everyone was very friendly too, which we loved. Special thanks to Lilik, Darwis, Wendy and Hamid for dressing the room up. Very special. We will be back!
👍 Liked
- • From the welcome at the very start of the visit up until the last night when the housekeeping team dressed our room up with flowers and candles, the whole thing was magical. Great food, great service from everyone. Everyone was very friendly too, which we loved. Special thanks to Lilik, Darwis, Wendy and Hamid for dressing the room up. Very special. We will be back!
A perfect retreat close to Singapore
This was the perfect place to spend a few days after a busy three-week tour of Australia. It was wonderful to just relax, enjoy the beautiful surroundings, spa treatments and food. I had a wellness room on the rocks - strongly recommended! The staff are lovely - so warm, attentive and friendly. And great attention to the small details. I now feel totally refreshed and ready for my long-haul flight home. Thank you for a wonderful stay Banyan Tree Bintan!
👍 Liked
- • This was the perfect place to spend a few days after a busy three-week tour of Australia. It was wonderful to just relax, enjoy the beautiful surroundings, spa treatments and food. I had a wellness room on the rocks - strongly recommended! The staff are lovely - so warm, attentive and friendly. And great attention to the small details. I now feel totally refreshed and ready for my long-haul flight home. Thank you for a wonderful stay Banyan Tree Bintan!
Excellent relaxing stay with great facility and staff.
The villa was huge and really nice. The pool and beach area were quiet and attention from the staff was great (Trantok specifically). There were not many people on the beach which was great.
👍 Liked
- • The villa was huge and really nice. The pool and beach area were quiet and attention from the staff was great (Trantok specifically). There were not many people on the beach which was great.
👎 Disliked
- • The ocean was pleasant to swim in but there was some garbage washing on the shore that could be cleaned up better and earlier. The floating sargassum in the ocean was not great but there were areas without where we could swim.
A Truly Exceptional Family Stay – Cleanliness, Service and Memories That Last
Our recent stay at Banyan Tree Bintan has easily become one of our most memorable family vacations. What impressed us most from the start was the exceptional cleanliness of the villa and the entire property. The villa was spotless, and the overall infrastructure across the resort was maintained to an incredibly high standard. It gave us great comfort and allowed us to fully relax throughout our stay. The service was equally outstanding. Every staff member we encountered was warm, attentive and genuinely sincere. It is clear that this level of consistency can only be achieved by a passionate and dedicated team. Their attention to detail and care made our stay truly special. We stayed in a two-bedroom villa with an infinity pool, which was perfect for our family and will always hold a special place in our memories. The privacy, layout, and overall experience were exactly what we were looking for. My wife mentioned that having a more shaded pool would make it even better, but overall, we were extremely happy and would gladly return to the same villa, or explore an even better option next time. Our kids had an amazing time and are already asking when we can come back again. That, to us, says everything. One thing we missed was not realizing that there were additional activities for kids at the nearby Cassia Hotel. We will definitely plan ahead for this on our next visit to make the experience even more complete. Overall, Banyan Tree Bintan delivers on every front, cleanliness, service, and experience. Highly recommended for families looking for a relaxing and high-quality getaway. We are already looking forward to returning.
👍 Liked
- • Our recent stay at Banyan Tree Bintan has easily become one of our most memorable family vacations. What impressed us most from the start was the exceptional cleanliness of the villa and the entire property. The villa was spotless, and the overall infrastructure across the resort was maintained to an incredibly high standard. It gave us great comfort and allowed us to fully relax throughout our stay. The service was equally outstanding. Every staff member we encountered was warm, attentive and genuinely sincere. It is clear that this level of consistency can only be achieved by a passionate and dedicated team. Their attention to detail and care made our stay truly special. We stayed in a two-bedroom villa with an infinity pool, which was perfect for our family and will always hold a special place in our memories. The privacy, layout, and overall experience were exactly what we were looking for. My wife mentioned that having a more shaded pool would make it even better, but overall, we were extremely happy and would gladly return to the same villa, or explore an even better option next time. Our kids had an amazing time and are already asking when we can come back again. That, to us, says everything. One thing we missed was not realizing that there were additional activities for kids at the nearby Cassia Hotel. We will definitely plan ahead for this on our next visit to make the experience even more complete. Overall, Banyan Tree Bintan delivers on every front, cleanliness, service, and experience. Highly recommended for families looking for a relaxing and high-quality getaway. We are already looking forward to returning.
Just returned after staying five days. Very nice resort with excellent service and very nice staff throughout the resort. Excellent facilities with a beautiful beach and a nice pool. The golf course was good and nice ocean views from some of the holes.
👍 Liked
- • Just returned after staying five days. Very nice resort with excellent service and very nice staff throughout the resort. Excellent facilities with a beautiful beach and a nice pool. The golf course was good and nice ocean views from some of the holes.
👎 Disliked
- • Nothing in particular but only two restaurants were operating when we were there, would be nice with some more options.
Definitely a nice stay.
Very nice villa facing the ocean and private. We liked the food here. Good restaurants. Happy to have table tennis in the neighboring partner hotel. Which is also close to the beach. Lots of bats sleeping under the roof during the daytime which we enjoyed. They are not disturbing at all and harmless.
👍 Liked
- • Very nice villa facing the ocean and private. We liked the food here. Good restaurants. Happy to have table tennis in the neighboring partner hotel. Which is also close to the beach. Lots of bats sleeping under the roof during the daytime which we enjoyed. They are not disturbing at all and harmless.
👎 Disliked
- • The gym was way too small. Almost no equipment and the aircon was smelling. Need to book a massage way in advance. We had to take a taxi to another hotel for this.
Your Booking
Select a room below to continue with your booking