Hotel Rumbao, a Tribute Portfolio Hotel
100 Brumbaugh Street
About This Property
Rooftop Swimming Pool with City Views
Indulge in a relaxing swim while enjoying panoramic views of San Juan at our rooftop swimming pool.
Delicious On-Site Dining Options
Savor a variety of culinary delights at our on-site restaurants, offering a range of flavors to please every palate.
Convenient Access to Historic Sites and Local Attractions
Explore ancient fortresses, museums, art galleries, and more just steps away from the hotel, with easy access to shopping centers and beaches.
Book now to experience the perfect blend of luxury and convenience at Sheraton Old San Juan Hotel.
Why guests recommend it
Facilities & Services (78)
Available Rooms
No rooms available for the selected dates
Guest reviews
Most recent
Balcony view of cruise port - 1br suite
The evening manager was awesome (can't remember his name, maybe Juan or Jose 😬🫣). He resolved our issue in a second. Professional and kind. A true leader in the hotel business. The 1br balcony suite was spacious, bed was comfortable. The top roof pool was on the smaller size but has everything you need.
👍 Liked
- • The evening manager was awesome (can't remember his name, maybe Juan or Jose 😬🫣). He resolved our issue in a second. Professional and kind. A true leader in the hotel business. The 1br balcony suite was spacious, bed was comfortable. The top roof pool was on the smaller size but has everything you need.
👎 Disliked
- • Front desk ladies. A bit arrogant and condescending. Until the manager arrived. Our suite lacked towels and furniture bit dusty (an easy fix - didn't impact the stay)
Very good
Room, bedding, location, pool, staff all very good.
👍 Liked
- • Room, bedding, location, pool, staff all very good.
👎 Disliked
- • Icy air conditioning in the lobby and restaurant
Anything you want ask for Juan
Juan Pimentel is our new hero!!! He helped me with Uber with questions and is a treasure Give him a bonus.
👍 Liked
- • Juan Pimentel is our new hero!!! He helped me with Uber with questions and is a treasure Give him a bonus.
Cozy, charming, and inviting!
Wonderful hotel with incredibly helpful, and attentive staff. The view from our room was breathtaking. Beautiful sunny skies with the San Juan Bay as the background. The rooms were clean and nicely decorated. Quiet during the night, and close enough to walk anywhere in the old city. Big shoutout to Josephine P. For being an absolute delight to work with. She got us situated and taken care of very quickly. Very friendly, warm, and approachable. She made our experience that much more enjoyable. Not my first time staying at this hotel, and certainly not the last. Already looking forward to my next stay.
👍 Liked
- • Wonderful hotel with incredibly helpful, and attentive staff. The view from our room was breathtaking. Beautiful sunny skies with the San Juan Bay as the background. The rooms were clean and nicely decorated. Quiet during the night, and close enough to walk anywhere in the old city. Big shoutout to Josephine P. For being an absolute delight to work with. She got us situated and taken care of very quickly. Very friendly, warm, and approachable. She made our experience that much more enjoyable. Not my first time staying at this hotel, and certainly not the last. Already looking forward to my next stay.
The Best!
My experience in Rumbao was 20/10. Starting with my late check in, Sarah received me with such kindness, calmness and patience, just what I needed after a long flight. I extended my stay one more night and Carlos was exceptional and inviting. He gave me recommendations for sunset and treated me with the most genuine personality. Josephine, Hector from Breakfast and valet parking were also professional and accommodating with my requests. Definitely one of the best hotel experiences staying in San Juan. Hotel was very cleaned and smelled very nice. Will be coming back!
👍 Liked
- • My experience in Rumbao was 20/10. Starting with my late check in, Sarah received me with such kindness, calmness and patience, just what I needed after a long flight. I extended my stay one more night and Carlos was exceptional and inviting. He gave me recommendations for sunset and treated me with the most genuine personality. Josephine, Hector from Breakfast and valet parking were also professional and accommodating with my requests. Definitely one of the best hotel experiences staying in San Juan. Hotel was very cleaned and smelled very nice. Will be coming back!
Highly recommended and beautiful, although a bit expensive.
Spectacular view and location facing the sea. Super large and comfortable rooms. We had a garden view but they changed us to a partial sea view, very nice. We slept very well. It is Marriott quality. It has a Wallgreens just below, and many restaurants and shops within walking distance. They assigned us 21 dollars per room to consume in the restaurant, we took advantage of it at Kueros for a drink. Very good breakfast buffet, we had it included and it was super varied.
👍 Liked
- • Spectacular view and location facing the sea. Super large and comfortable rooms. We had a garden view but they changed us to a partial sea view, very nice. We slept very well. It is Marriott quality. It has a Wallgreens just below, and many restaurants and shops within walking distance. They assigned us 21 dollars per room to consume in the restaurant, we took advantage of it at Kueros for a drink. Very good breakfast buffet, we had it included and it was super varied.
👎 Disliked
- • There is no 'rumba' at the hotel, the restaurant had live music but very short time and it was not for dancing as we had been told. The whole fruit at breakfast was green, maybe it was just for decoration?
This occasion WAS NOT A PLEASANT EXPERIENCE
This occasion WAS NOT A PLEASANT EXPERIENCE
👎 Disliked
- • Room cleaning leaves much to be desired this time. The sheets seemed very poorly arranged and a room change that I requested because I had 2 rooms because we are a family and they put them extremely far away would be delivered to me after more than 4 hours and multiple insistences. Bryan at the front desk just kept saying we had to wait. I think he never informed. Unfortunately, this time was not pleasant at all
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