Eurostars Al-Ándalus Palace
Avenida de la Palmera s/n, esquina Parana, Seville, Seville, 41012
About This Property
Discover the elegance and comfort of Hotel Silken Al Andalus Palace, your perfect getaway in Seville.
Recreational Amenities
Unwind with our comprehensive recreational offerings, including a state-of-the-art health club, a refreshing seasonal outdoor pool, and bicycle rentals for exploring the vibrant surroundings.
Dining & Relaxation
Savor delightful meals at our on-site restaurant or grab a quick snack at the café. Enjoy cocktails at the bar/lounge or the poolside bar, perfect for relaxing after a day of exploration.
Modern Comforts
Retreat to one of our 623 stylish guestrooms, equipped with minibars, LED televisions, and complimentary Wi-Fi. Our thoughtful amenities include complimentary toiletries, safes, and desks to ensure an enjoyable stay.
Elevate your Seville experience—book your stay at Hotel Silken Al Andalus Palace today!
Why guests recommend it
Facilities & Services (39)
Available Rooms
No rooms available for the selected dates
Guest reviews
Most recent
Great experience
Big hotel, but the reception staff were charming and welcoming. Seems like they were full so they upgraded our rooms. The breakfast buffet was phenomenal. Would stay here again
👍 Liked
- • Big hotel, but the reception staff were charming and welcoming. Seems like they were full so they upgraded our rooms. The breakfast buffet was phenomenal. Would stay here again
Receptionist not friendly
I had booked the hotel and requested a bathtub, the reception told me it was fully booked. The next morning around 8 am, the restaurant had only 3 tables. I wonder how full it really was. The receptionist was not friendly and not willing to help. The toilet had mold and a sewage smell. The area in the outskirts has nothing much, so make sure you have a car if you book this.
👍 Liked
- • I had booked the hotel and requested a bathtub, the reception told me it was fully booked. The next morning around 8 am, the restaurant had only 3 tables. I wonder how full it really was. The receptionist was not friendly and not willing to help. The toilet had mold and a sewage smell. The area in the outskirts has nothing much, so make sure you have a car if you book this.
New Year stay ruined
Extremely disappointing that as a party of 6 who spent a great amount of time & money in this hotel's restaurant and bars, we are being treated so badly. We left some items of clothing by mistake and asked for them to be returned to us, offering to cover costs. We were dismissed. We asked our travel agent to step in, but she was ignored. We even provided an address in Spain to make it easier to send the items back, but to no avail. If this is the way clients are treated after spending thousands of Euros, I would never book again, that's for sure.
👍 Liked
- • Extremely disappointing that as a party of 6 who spent a great amount of time & money in this hotel's restaurant and bars, we are being treated so badly. We left some items of clothing by mistake and asked for them to be returned to us, offering to cover costs. We were dismissed. We asked our travel agent to step in, but she was ignored. We even provided an address in Spain to make it easier to send the items back, but to no avail. If this is the way clients are treated after spending thousands of Euros, I would never book again, that's for sure.
Charged for an extra night despite clear confirmation
This hotel is now under new management, Eurostars. I emailed the hotel 12 days before arrival to modify my departure date to leave one day earlier. I received a response from Carlos from reservations which said “your reservation is confirmed”. When I checked, it still showed the old departure date. The guy checking me in, Leonardo, assured me that it would be adjusted, but he could not do it “because it is Sunday”. I asked if I needed to come speak to them again; he said no, all taken care of. When I checked out, the date was still old. After showing them the email with “reservation confirmed” and the checkout lady arguing with someone on the phone for 15 minutes - to her credit, she was embarrassed by the situation - I was told that they could not refund the last night because the email said “reservation is confirmed” not “reservation is modified”. And that I could only modify it 14 days ahead - which was the first time that this came up and I was never told this before, so I think they just made it up on the spot as a cover-up. Refused to call the manager. So I paid for an extra night and I will never stay in any Eurostars hotel again.
👍 Liked
- • This hotel is now under new management, Eurostars. I emailed the hotel 12 days before arrival to modify my departure date to leave one day earlier. I received a response from Carlos from reservations which said “your reservation is confirmed”. When I checked, it still showed the old departure date. The guy checking me in, Leonardo, assured me that it would be adjusted, but he could not do it “because it is Sunday”. I asked if I needed to come speak to them again; he said no, all taken care of. When I checked out, the date was still old. After showing them the email with “reservation confirmed” and the checkout lady arguing with someone on the phone for 15 minutes - to her credit, she was embarrassed by the situation - I was told that they could not refund the last night because the email said “reservation is confirmed” not “reservation is modified”. And that I could only modify it 14 days ahead - which was the first time that this came up and I was never told this before, so I think they just made it up on the spot as a cover-up. Refused to call the manager. So I paid for an extra night and I will never stay in any Eurostars hotel again.
Terrible experience. Pool dangerous for children
Avoided at all costs!!!!!!!! My daughter had an accident in the pool. She cut her leg badly on an exposed rusty nail. The manager was so helpful getting us to the hospital, but the hotel went silent. No apology, will not respond to correspondence. I must have sent 50 emails and received no response. Stay away would be my advice, spend the 9 days between hospitals and in the bedroom. Holiday ruined. Not even a voucher provided. Be safe and avoid.
👍 Liked
- • Avoided at all costs!!!!!!!! My daughter had an accident in the pool. She cut her leg badly on an exposed rusty nail. The manager was so helpful getting us to the hospital, but the hotel went silent. No apology, will not respond to correspondence. I must have sent 50 emails and received no response. Stay away would be my advice, spend the 9 days between hospitals and in the bedroom. Holiday ruined. Not even a voucher provided. Be safe and avoid.
Horrible
Very bad experience with the temperature and service. We asked them to check the room temperature because it was unbearably hot. When my daughter called the reception, the response was simply “open the windows”, as other guests had also complained about the heat. Their “solution” was to turn off the air conditioning for the entire system, affecting other guests. We find it unacceptable for a hotel of this level to handle such a basic issue so poorly. A very uncomfortable stay with little empathy from the staff. We would not recommend it. The big problem is that I will still be suffering from this horrible service until my check-out on November 15th.
👍 Liked
- • Very bad experience with the temperature and service. We asked them to check the room temperature because it was unbearably hot. When my daughter called the reception, the response was simply “open the windows”, as other guests had also complained about the heat. Their “solution” was to turn off the air conditioning for the entire system, affecting other guests. We find it unacceptable for a hotel of this level to handle such a basic issue so poorly. A very uncomfortable stay with little empathy from the staff. We would not recommend it. The big problem is that I will still be suffering from this horrible service until my check-out on November 15th.
ATTRACTIVE AND ROOMY BUT A LITTLE OUT OF THE WAY
We found this hotel to be satisfactory and allowed for an enjoyable stay. The rooms are quite spacious with beautiful, nice-sized bathrooms. The room was very clean, and the shower had plentiful hot water with great pressure. We had one minor issue that was addressed promptly. There are no English-speaking television stations if you wish to keep abreast of the news. The buffet for meals was varied and plentiful and rather good. One negative is its location, which is a 10-15 minute taxi ride or a 40-minute walk to attractions and even to restaurants and bars as it is in a residential area. This did allow for a good night's sleep.
👍 Liked
- • We found this hotel to be satisfactory and allowed for an enjoyable stay. The rooms are quite spacious with beautiful, nice-sized bathrooms. The room was very clean, and the shower had plentiful hot water with great pressure. We had one minor issue that was addressed promptly. There are no English-speaking television stations if you wish to keep abreast of the news. The buffet for meals was varied and plentiful and rather good. One negative is its location, which is a 10-15 minute taxi ride or a 40-minute walk to attractions and even to restaurants and bars as it is in a residential area. This did allow for a good night's sleep.
Excellent stay for couples in junior suite
The whole stay was very positive. There are many amenities and services available at the hotel such as buffet breakfast, cocktail bar, outdoor pool, fine dining restaurant. Nicely refurbished rooms to a high standard, spacious bathroom, and walk-in closet in the junior suite. Exceptionally clean with a terrific bed. During check-out, inexperienced staff was not able to calculate the parking rate properly.
👍 Liked
- • The whole stay was very positive. There are many amenities and services available at the hotel such as buffet breakfast, cocktail bar, outdoor pool, fine dining restaurant. Nicely refurbished rooms to a high standard, spacious bathroom, and walk-in closet in the junior suite. Exceptionally clean with a terrific bed. During check-out, inexperienced staff was not able to calculate the parking rate properly.
Large, modern hotel
This is a very large hotel with huge public rooms and a cavernous atrium towering over reception. This means noise is amplified, and the lack of soft furnishings amplifies this. Walls between the rooms are not very soundproof as well. The room was comfortable and clean; however, the fridge was inadequate, the safe not working, and facilities for making a hot drink would have been nice. Two small bottles of water were, however, left daily. We reported the malfunctioning fridge and safe multiple times, but nothing was ever done. The hotel is a little way out of the center, but within an easy ten-minute walk is a bus stop from where a regular bus will take you into the city for €1.30 per trip. We didn't eat at the hotel but had drinks in the bars which were pleasant although noisy.
👍 Liked
- • This is a very large hotel with huge public rooms and a cavernous atrium towering over reception. This means noise is amplified, and the lack of soft furnishings amplifies this. Walls between the rooms are not very soundproof as well. The room was comfortable and clean; however, the fridge was inadequate, the safe not working, and facilities for making a hot drink would have been nice. Two small bottles of water were, however, left daily. We reported the malfunctioning fridge and safe multiple times, but nothing was ever done. The hotel is a little way out of the center, but within an easy ten-minute walk is a bus stop from where a regular bus will take you into the city for €1.30 per trip. We didn't eat at the hotel but had drinks in the bars which were pleasant although noisy.
Good hotel. Clean. Easy access to Seville center
Very clean. Good facilities. Easy access via bus or taxi into Seville center. Pool area was a good place to chill during the day. Towels provided. Pool bar was open late and a lovely place to come back to for a nightcap. The restaurant was fine for lunch, but in the evening, it had no atmosphere. Felt like a cafeteria. However, if you go to the hotel's Italian-style restaurant, you won't be disappointed. The food and service were amazing.
👍 Liked
- • Very clean. Good facilities. Easy access via bus or taxi into Seville center. Pool area was a good place to chill during the day. Towels provided. Pool bar was open late and a lovely place to come back to for a nightcap. The restaurant was fine for lunch, but in the evening, it had no atmosphere. Felt like a cafeteria. However, if you go to the hotel's Italian-style restaurant, you won't be disappointed. The food and service were amazing.
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