The Ritz-Carlton, South Beach

The rooms were very clean, and the staff was extremely professional and courteous. The pool and the access to the Miami Beach area are by far the most convenient and relaxing amenities within the property.

Outstanding in every way.

Superb property Incredibly helpful staff. Very comfortable

I just stayed at the Ritz-Carlton Miami Beach and I’m honestly shocked at how bad the experience was. The service was careless, the details were completely overlooked, and the whole stay felt nothing like the Ritz-Carlton I’ve known and trusted for years. It was so bad that I actually requested a refund. I was approved on-site, so I cut my stay short and left — only to end up with a partial refund and a denial of the very promise I was given. That kind of treatment is unacceptable from any hotel, let alone one carrying the Ritz-Carlton name. This property is trading on the Ritz brand without living up to it in any way. For a brand that’s supposed to be the gold standard of hospitality, this was a disgrace to the Ritz legacy. I hope corporate steps in quickly because loyal guests deserve so much better.

We celebrated our wedding anniversary here and had the most wonderful time. Thank you to the hotel staff for making our stay so special!

Great

Extremely Disappointed – Unacceptable Experience I booked a stay at The Ritz-Carlton in South Brach Miami expecting the highest standard of cleanliness and luxury. Unfortunately, my experience was anything but. Upon waking up the first morning in my room, I was shocked and disgusted to discover a cockroach. At a hotel of this caliber, basic hygiene should never be in question. The presence of pests is simply unacceptable, especially at a property that prides itself on offering a five-star experience. It completely ruined my sense of comfort and trust in the brand. While the staff were polite, this incident overshadowed everything else about my stay. I expected far better from The Ritz-Carlton, and I left feeling extremely disappointed. I sincerely hope management takes this issue seriously and addresses it immediately to prevent other guests from experiencing the same.

First-time at this property. Usually stay next door when we’re in South Beach. Our kids stayed at the Ritz a month ago and raved about the pool area and how you could get a seat no matter what time of day. No getting up at 7 to get a chair at the pool! They also booked through Amex and got a great deal on early and late check in.

Repeat visit. Will be back.