JW Marriott Quito

Comfort and location

The friendliness of its staff is exceptional! They have everything you need or might forget to bring. An excellent location and good restaurants.

Just an Average Marriott...nothing special

We stayed at the Marriott. I did find Caroline at the front desk helpful as well as the doorman. The staff is generally nice. It could be any other city in the world and a typical Marriott. The door handles came off when we opened the closet. The rod to pull the curtains shut came off. Turndown service came at 5 pm when we weren't ready to leave the room. We called the front desk on the room phone and got some odd bot answering and couldn't connect. There is no place to hang a hand towel near the sink in the bathroom when you want to dry your hands. We didn't like the maids moving our things around. They shouldn't touch things on our desk, counters, etc. as we left them plenty of room to clean and don't like our things moved around. We put them in a place for a reason. This is not the nicest hotel in town, but it is acceptable. Not like the JW Marriott in Cusco or Inka Del Tambo which are also Marriott properties that are much nicer.

Best Hotel In Quito

We recently had the pleasure of staying at the JW Marriott in Ecuador, and from the moment we arrived, the experience was exceptional. After a long day of travel and multiple delays coming from the United States, we arrived tired and worn down. That quickly changed thanks to the incredible welcome from the team. The bellhop staff greeted us professionally and escorted us to the front desk, where Ysabel immediately stood out. Her warm smile and genuine kindness made us feel at home right away, and the thoughtful gesture of presenting my wife with a beautiful Ecuadorian rose was something we will not forget. During our stay, we also had the opportunity to meet Stephany and Daniela, and it was a true pleasure connecting with the leadership behind such a well-run and beautiful hotel. Their hospitality, along with the thoughtful gifts they provided, made our experience even more memorable. The service throughout the property was consistently outstanding. Isaac and Jenny took excellent care of us in the executive lounge, and the breakfast team was welcoming and attentive each morning. Henry’s omelets were a highlight and something we looked forward to daily. We were equally impressed with the overall quality of the hotel. The gym is outstanding, with a wide range of updated equipment that exceeded our expectations. Room service was prompt and delicious, and every aspect of the property reflected attention to detail and pride in the guest experience. One evening, we followed Stephany and Daniela’s recommendation to dine at Raíces, and it was one of the best meals we have had. The octopus and shrimp appetizers were exceptional in both flavor and presentation. We also had the pleasure of meeting Chef Patricio, who was gracious and clearly passionate about his craft. As full-time travelers and owners of a U.S.-based travel company, we spend the majority of the year visiting hotels around the world. While we often stay within the Marriott portfolio, this JW Marriott truly stands out as one of the best we have experienced. The combination of a beautiful property and a team that genuinely understands hospitality makes this a place we will confidently recommend to our clients. Although we are continuing our travels within Ecuador, including the Amazon and the Galápagos, we will be returning to this property multiple times during our trip. It already feels like our home base in Ecuador. Thank you to Ysabel, Stephany, Daniela, Isaac, Henry, Chef Patricio, and the entire team for creating such a welcoming and memorable experience.

Good Choice for Quito

We stayed here two nights pre-cruise. Property was well kept, staff was very friendly and the concierge lounge is good for higher level Bonvoy members. Pools and fitness centers were nice as well.

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