TripInn Eden Antwerp

Well situated near bus station and train station. Walking distance. Also shops and restaurant nearby

A night in Antwerp

My sister and I spent one night at this hotel. Struggling with language. The reception staff was barely speaking English. The room is very basic and the toiletries outdated. We asked for a taxi and they refused to book one for us saying that we could have done it ourselves. I forgot a jacket in the room and requested it to be sent to Brussels where we were heading to the next day, and they said I needed to pay for the parcel; eventually, they never sent it. My advice is not to book this hotel. It is close to the center and the station, but we never felt safe during the nighttime while returning to the hotel.

This hotel is perfect if you want to stay close to the Antwerp Train Station.

Great

I was first given a room that did not have an AC remote. So I had to go to the reception, and they provided me with a new room. In that room, the AC had a remote but the AC wasn't working, showing an error. I had to go to the reception again, and they said they would send a technician, but no one came. I had to go to the reception multiple times. Mind you that even the lift wasn't working for the entire time, which means I had to go up and down 3 floors every time. When I complained, I was asked if I would work with a fan. Finally, around 4 pm, I got a room with a working AC. The hotel was otherwise good with good beds. But if something is not working, it will take forever to get solved. Ruined my entire stay because of the constant running.

Staff were nice, the property is quite old, needs to renovate.

Everything was good

Recommended

Amazing and near to everything in mind. Everything is a walking distance

Elevators broken. Street is horrible for parking. Noisy clients and screams in other rooms

There were no tea/coffee making facilities in the room, which was odd, as all previous hotels I've used in the past do. They did provide 'free' tea/coffee if you had a paid breakfast (I didn't have any), but I was allowed to take hot water. The lifts worked occasionally, so I had to use the stairs frequently. The hotel Wi-Fi constantly dropped the signal. I did enjoy the bed, so much so I slept for 12 hrs. This was after a long day driving from the UK. The bathroom was modern and clean. The hotel car park was a squeeze to get in from the street, and the ramp was a little steep, catching my bumper! It was in a great location to the center of Antwerp. Antwerp is a beautiful place to visit and would come again and stay at the Eden Hotel.