Crystalbrook Riley
131-141 The Esplanade
About This Property
Luxurious Accommodation and Stunning Views
Crystalbrook Riley boasts 311 stylish rooms and suites, most with spacious balconies offering urban, resort, or sea views. Enjoy high-tech amenities like an Apple iPad control center, 55-inch Smart TV, and Nespresso coffee machine in each room.
Exceptional Dining and Entertainment Options
Savor daily breakfast at the property and dine at the modern Paper Crane restaurant or Cairns’ highest rooftop bar, Rocco. Indulge in 24-hour in-room dining or visit the upcoming Greenfields restaurant.
Relaxation and Recreation
Unwind at the expansive lagoon pool or private beach, lounge in a cabana, or take a dip in the lap pool. Stay active at the 24-hour fitness center or book tours at the interactive lobby space.
Book your stay at Crystalbrook Riley now to experience luxury and comfort in the heart of Cairns!
Why guests recommend it
Facilities & Services (72)
Available Rooms
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Guest reviews
Most recent
Disappointed with check-in, housekeeping was chaotic, and the toilet was not cleaned.
Disappointed with check-in, housekeeping was chaotic, and the toilet was not cleaned.
Location and staff
👍 Liked
- • Location and staff
👎 Disliked
- • Minty soap was burning.
Mold in tower rooms.
The view from the Sea Tower room on the 7th floor was amazing. We did pay a premium for the rooms in the tower for the view.
👍 Liked
- • The view from the Sea Tower room on the 7th floor was amazing. We did pay a premium for the rooms in the tower for the view.
👎 Disliked
- • The room we had in the tower was moldy and musty. Visible mold on the curtains and padded furnishings. No natural ventilation in the tower. We were offered another room on the same tower, on the 6th floor - in which the mold was worse. No other rooms were available in the main building either. The room was treated with an ozone machine, which made no difference to the quality of our air. We were refunded 20% of our room rate as compensation, which was a gesture. But it is an obvious ongoing issue that the hotel is aware of - having purchased an ozone machine to remediate it on request. The tower needs a retrofit to increase ventilation and relieve the mold situation.
Great stay in a great location
Check-in and access to facilities were good.
👍 Liked
- • Check-in and access to facilities were good.
👎 Disliked
- • Breakfast was not that great, limited selection of fruit.
Swimming pool
👍 Liked
- • Swimming pool
👎 Disliked
- • My room was on the bar side, it's too noisy, every night people are drinking and talking there until midnight, I can't sleep well.
A great area to stay and the pool area was a highlight.
We loved our stay, the pool area was beautiful, and we loved the rooftop bar.
👍 Liked
- • We loved our stay, the pool area was beautiful, and we loved the rooftop bar.
👎 Disliked
- • Just felt the room could have been cleaner.
Service so bad, rooms nice
Rooms nice, spacious.
👍 Liked
- • Rooms nice, spacious.
👎 Disliked
- • The service is ridiculously bad. Mainly surrounding the pool and in the paper crane restaurant. There appears to be no system at all in how food and beverages are brought out. Despite having table numbers, the staff walk around aimlessly asking random people if they might have ordered this. Every time, by the time the coffee or food arrives, it's cold because they've walked it around for 30 minutes. The staff behind the bar all seem to act as if it's their first day, and no one has heard of any classic cocktail. It took 3 staff members to work out how to make a Campari and orange juice, after stating they don't do that 'cocktail', to which I responded I have had it before from this bar, and it still came out wrong. The breakfast is absolute chaos, no staff know what's going on.
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