Grand Hyatt Bali

Lobby was great, but the hotel's age was showing everywhere else. No detailed touches expected of a Grand Hyatt (after pulling out the very nicely placed tissue at the tissue box, there was no more tissue within) and the room smells weird, like very chlorinated water.

We came from a smaller resort in Seminyak and the difference was disappointing. Yes its a large resort but the staff are far less accommodating, their English is not as good so lots of miscommunication and time wasted trying to find out information that is not readily available or clear. The rooms are in an array of condition with some very dated, in need of maintenance, dark and mouldy/musty. We moved rooms 3 times so recommend the north wing as the best location and room standard. The buffet breakfast is disappointing, food in restaurants are on repeat apart from the Japanese and overpriced Italian. Looking at the menu's it is easy to think prices are reasonable but tax & service charges are added to the total and you may as well be in Aus. The main pool area is grubby, no one cleans the lounges or tables. The grounds are beautiful and main pool is awesome for kids but unfortunately even though signed no one is enforcing the saving of sunbeds and the big groups of families always commendeer the lounges and save them for the day which is very frustrating, especially when they leave them unattended for hours while they go off to eat and drink. The resort is marketed to have many water sports ie, surfing, banana boat, parasailing, readily available although this is not the case, they need to booked in advance and cost a fortune.. such a waste that the gorgeous beach area is not utelised. We have 2 kids 10 & 12 years and found the resort to be underwhelming.

Noisy beach club next door- couldn’t get to sleep. No good wifi in room. Average buffet breakfast compared to other Bali stays. Wait time for check in and long distance to walk from room to lobby, pool and other amenities (and we booked a nice ocean view room).. not the peaceful, relaxing stay we hoped for.

Absolutely incredible stay! I wish we were there a bit longer. Our boy (1) wasn’t able to join in with any of the groups and activities

Fantastically facility. Great for kids. Outdoor mall nearby for food options. But a bit sanitized - a gated community isolated from the slightly chaotic “real Bali” that I kinda like.

Location, staff

Overall good experience for a family with lots of amenities, really nice garden, big pool with a slide, courteous staff, nice rich breakfast buffet, nice clean beach and good location near Bali Collection which is great for shopping and dining. Pasar Senggol was a great experience with buffet dinner and 2 hours of live dancing. Spa experience was also good. However, the rooms are outdated, the AC did not work at night time, there was loud music and drunk folks from the events happening at the beach at night time.

Excellent hotel. Great location, just opposite Bali Collection. Grounds are very well kept. Staff were all very friendly and helpful. Nothing to fault.

The staff were friendly eager to assist. Whilst the first night of my stay the room was not what l expected, as in old and smelling of mould. They changed my room and it was lovely.

Very much enjoyed watching sunrise every morning. The staff were lovely and the spa was incredible