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Casa Kaoba Hotel & Suites

★★★
Good

Carretera Federal Playa Tulum, Mza 329, Lote 9, Playa del Carmen, QROO, 77710

About This Property

Discover your perfect getaway at Casa Kaoba Hotel & Suites, where comfort meets adventure in the heart of Playa del Carmen.

Recreational Bliss
Immerse yourself in relaxation with our stunning outdoor pool, or take in the picturesque views from our lush terrace and garden. Whether you’re lounging by the pool or enjoying the serene surroundings, your tranquil escape awaits.

Culinary Delights
Savor delectable meals at our on-site restaurant, Ceiba Negra, or enjoy in-room dining with our efficient room service. Start your day right with a complimentary continental breakfast served daily from 8:00 AM to noon.

Convenient & Connected
Stay connected with complimentary high-speed Wi-Fi and ease your travel with our roundtrip airport shuttle service. With 2045 square feet of versatile event space, we cater to both leisure and business travelers alike.

Book your stay at Casa Kaoba Hotel & Suites today and experience paradise!

Why guests recommend it

Good location for parksAffordable pricing

Facilities & Services (16)

Free breakfast
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Continental breakfast
Designated smoking area
Conference space
Free breakfast
Tours/ticket assistance
Snack bar/deli

Available Rooms

No rooms available for the selected dates

Guest reviews

5.4
Fair
132 reviews

Most recent

Rachel
October 4, 2025
8.0
Very Good

Nice pool!!

👍 Liked
  • Nice pool!!
Krista
September 27, 2025
10.0
Excellent

Booked last minute and it was a great price!

👍 Liked
  • Booked last minute and it was a great price!
Alyssa
September 20, 2025
8.0
Very Good

The staff are extremely pleasant and helpful. This isn’t a big hotel or resort. It's an inn...kind of like a bed and breakfast. The restaurant had limited, very basic options, the towel changes happen every 2/3 days only...overall the photos are accurate, just pay attention to what's in each room based on what you need. Taxis are easy to get to and from here so that's good too.

👍 Liked
  • The staff are extremely pleasant and helpful. This isn’t a big hotel or resort. It's an inn...kind of like a bed and breakfast. The restaurant had limited, very basic options, the towel changes happen every 2/3 days only...overall the photos are accurate, just pay attention to what's in each room based on what you need. Taxis are easy to get to and from here so that's good too.
Hector
August 21, 2025
4.0
Fair

In 2023 we stayed at this hotel and one room's AC was not working, they changed our room and everything was fine, we liked the service and the facilities, so we decided to return to the same place in August 2025. They gave us the same room, the AC was not working as in 2023 and at 11 pm they had to change the room, the room was not cool until 2 am as it was very hot, and after that, we went to breakfast and everything was very bad, they give you two or three options and when you choose one they didn't have beans and the egg was very black, they hadn't cleaned the pan, they no longer have the breakfast buffet like in 2023, the breakfast had very poor conditions, and I can't believe they haven't maintained the hotel since 2023, the AC in the same room is failing... oh and the front staff don't want to give you towels for the pool or the room. I will never return to this hotel again.

👍 Liked
  • In 2023 we stayed at this hotel and one room's AC was not working, they changed our room and everything was fine, we liked the service and the facilities, so we decided to return to the same place in August 2025. They gave us the same room, the AC was not working as in 2023 and at 11 pm they had to change the room, the room was not cool until 2 am as it was very hot, and after that, we went to breakfast and everything was very bad, they give you two or three options and when you choose one they didn't have beans and the egg was very black, they hadn't cleaned the pan, they no longer have the breakfast buffet like in 2023, the breakfast had very poor conditions, and I can't believe they haven't maintained the hotel since 2023, the AC in the same room is failing... oh and the front staff don't want to give you towels for the pool or the room. I will never return to this hotel again.
Blanca A
August 13, 2025
6.0
Pleasant

Food service is not good

👍 Liked
  • Food service is not good
Ana Maria
August 7, 2025
6.0
Pleasant

It was a good place to stay, the staff is very friendly.

👍 Liked
  • It was a good place to stay, the staff is very friendly.
Irv
August 2, 2025
4.0
Fair

Pictures Lie

Extremely disappointed. Room had some nice features but there is obviously no upkeep or maintenance being done. Sink, faucet, and what looked like a Jacuzzi in the back were completely disgusting. Indoor pool had a rust or mold stain on the steps. Main pool looked like it wasn’t cleaned in weeks, cabana sofa disgustingly dirty. Bed sheets didn’t fit the bed, some were stained, and the comforter looked disgusting. Stove top but no pots or pans to cook with and very few utensils and cups. The free breakfast basically was the same every day, either two eggs in three different styles, no meats, or two pancakes. If you want anything extra they charge you.

👍 Liked
  • Extremely disappointed. Room had some nice features but there is obviously no upkeep or maintenance being done. Sink, faucet, and what looked like a Jacuzzi in the back were completely disgusting. Indoor pool had a rust or mold stain on the steps. Main pool looked like it wasn’t cleaned in weeks, cabana sofa disgustingly dirty. Bed sheets didn’t fit the bed, some were stained, and the comforter looked disgusting. Stove top but no pots or pans to cook with and very few utensils and cups. The free breakfast basically was the same every day, either two eggs in three different styles, no meats, or two pancakes. If you want anything extra they charge you.
Nancy Mier
July 25, 2025
2.0
Fair

The room smelled like mold the smell was very strong and there was mold in the rooms

👍 Liked
  • The room smelled like mold the smell was very strong and there was mold in the rooms
Milady
July 24, 2025
4.0
Fair

They don’t change towels and clean every 3 days, our bed sheets were dirty and towels. They offer breakfast free but you only choose one entry and the rest you pay.

👍 Liked
  • They don’t change towels and clean every 3 days, our bed sheets were dirty and towels. They offer breakfast free but you only choose one entry and the rest you pay.
Jorge
July 21, 2025
2.0
Fair

Cross fingers to have water on your stay

The property did not have water my whole stay and even they knew about it when I did the check-in, I wasn't informed. I contacted Hotels.com during my stay and told them about the situation and they said they will reach out to the property in order to have a refund. Until this day the hotel didn't answer the calls or reply to any email. I asked Hotels.com about the refund and they didn't want to help because 'the property didn't answer the calls or emails'. I needed to escalate the situation to upper management to get only a partial refund. Terrible experience from both sides.

👍 Liked
  • The property did not have water my whole stay and even they knew about it when I did the check-in, I wasn't informed. I contacted Hotels.com during my stay and told them about the situation and they said they will reach out to the property in order to have a refund. Until this day the hotel didn't answer the calls or reply to any email. I asked Hotels.com about the refund and they didn't want to help because 'the property didn't answer the calls or emails'. I needed to escalate the situation to upper management to get only a partial refund. Terrible experience from both sides.

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