Residence Inn by Marriott Addison

Was okay, clean definitely in need of some remodeling and TLC- other than that spacious room with all you need, when you’re away from home.

Great place to stay. Staff are friendly and helpful. Especially the young man who works the kitchen for breakfast. He went over and above expectations during our stay. The pool and hot tub are cleaned daily. My only less than positive feedback is that some of the hardware fixtures in the rooms could stand an update (i.e. faucets, toilet paper holder, etc). The bed was more comfortable than most hotels, and we really enjoyed the two-bedroom suite for a family experience.

Convenient. Clean. Great value

It was nice and the staff was very friendly.

Very nice

Every staff member we interacted with was super pleasant and helpful. They always went out of their way to say hi, which might be a southern thing, but it was such a welcome change from home! The front desk clerk that checked us in was confident, knowledgeable, and gave clear directions and information on the property without us having to ask. The location of this hotel was perfect for us & close to the venues we were attending.

Staff were friendly and helpful. The pool and hot tub were in good order and clean. I enjoyed my stay.

Good value, great location.

The front staff are very rude. 2 incidences by 2 different staff: In 1 case, housekeeping were knocking when I’d extended my stay & had do not disturb sign up. It’s hard for me to come to the door due to pain & disability & heart issues. I said that the maid was there & reminded them of my stay. The guy was really rude & arrogantly said, “Maid? We don’t have maids.” He then stopped right there & when I said she’s outside right now he rudely and in a smart-ass tone said, “That’s housekeeping not a maid.” Um, okay. I’m sorry I didn’t realize that huge of a difference existed and that it required complete and utter rudeness and condescension. He was rude & condescending every time he answered the phone. Another staff member was equally rude & refused to help me when I ordered groceries on doordash & they came to the front instead of following the directions in the app directing them to the entrance of my building. I said that they didn’t follow directions in the app, it was important that she tell them to look at directions in app. I couldn’t get an entire grocery order back to my room as I am. She refused & told them I wouldn’t tell her which B entrance, as directions to the correct door was in the app. We had to retrieve all groceries despite disability and pain. elevator was broken & missed a Dr appt. as I can’t use stairs. They don’t care if you’re disabled and do little to make sure you’re in correct accommodations even if you come in with a wheelchair and/or cane.

Very clean