Grand Hyatt Jakarta
Jl. MH Thamrin kav. 28 - 30
About This Property
Luxurious City Stay
Modern Facilities: Grand Hyatt Jakarta boasts an outdoor swimming pool, WiFi access, and on-site restaurants and bars for a convenient stay.
Elegantly Decorated Rooms: Each room is air-conditioned and equipped with modern amenities including a flat-screen TV, minibar, and en suite bathroom with luxurious toiletries.
Dining Variety: Indulge in a culinary journey with options like fresh seafood and steak at C's Restaurant, Japanese dishes at Sumire, and Western/Indonesian delicacies at Poolside Restaurant.
Experience luxury and convenience at Grand Hyatt Jakarta. Book now for an unforgettable stay!
Why guests recommend it
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جميل من جميع النواحي
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Worst Hotel Experience Ever!!!!!!!
Very disappointing experience at Grand Hyatt Jakarta. I had a confirmed reservation made with World of Hyatt points under my own name, which had already been verified by the hotel prior to arrival. I arrived late that night around 10:00 PM with my valid identification and an infant, expecting a standard and smooth check-in. Instead, I was asked to provide the identification of the person who transferred the points. This request was unreasonable and made little sense. The individual who transferred the points may not be immediately reachable, may not have their phone available, or may already be asleep—especially at that hour. This should not be an issue when the reservation has been confirmed under the guest’s own name from the beginning. If there were concerns regarding the misuse of points, they should have been addressed through Hyatt’s internal systems, not by placing last-minute obstacles on legitimate guests at the front desk. If the reservation was considered questionable, it should not have been confirmed under my name in the first place. To make matters worse, by 12:30 AM the person who transferred the points had finally woken up and had already sent their identification, yet by then it was completely pointless. The situation had dragged on far too long, and I had already decided to cancel the reservation due to how frustrating and disappointing the experience had been. This was one of the most confusing and poorly handled check-in experiences I have ever encountered, and by far the strangest handling of loyalty points I have seen at any hotel. Very disappointing for a property of this caliber
👍 Liked
- • Very disappointing experience at Grand Hyatt Jakarta. I had a confirmed reservation made with World of Hyatt points under my own name, which had already been verified by the hotel prior to arrival. I arrived late that night around 10:00 PM with my valid identification and an infant, expecting a standard and smooth check-in. Instead, I was asked to provide the identification of the person who transferred the points. This request was unreasonable and made little sense. The individual who transferred the points may not be immediately reachable, may not have their phone available, or may already be asleep—especially at that hour. This should not be an issue when the reservation has been confirmed under the guest’s own name from the beginning. If there were concerns regarding the misuse of points, they should have been addressed through Hyatt’s internal systems, not by placing last-minute obstacles on legitimate guests at the front desk. If the reservation was considered questionable, it should not have been confirmed under my name in the first place. To make matters worse, by 12:30 AM the person who transferred the points had finally woken up and had already sent their identification, yet by then it was completely pointless. The situation had dragged on far too long, and I had already decided to cancel the reservation due to how frustrating and disappointing the experience had been. This was one of the most confusing and poorly handled check-in experiences I have ever encountered, and by far the strangest handling of loyalty points I have seen at any hotel. Very disappointing for a property of this caliber
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