Park Hyatt Sydney

all of it

Everything. Staff were exceptional

An awesome experience, quality from 'check in' to 'check out'

From valet taking the car, to the check in experience, to the room, the view, the furnishings, the 'in room' dining, the meals, the whisky selection, the location..... It was all awesome. Cannot wait to stay again.

Spectacular view and an amazing stay for our proposal

I had my proposal here, the hotel was magnificent and the staff at concierge/reception were amazing and proactive throughout my stay. I had some aircon issues in the first night, which were rectified by the next day. The staff proactively asked me about the issue and gave me a hotel credit to compensate, which I was very pleased with. The photos don’t do the view justice, the opera house looks absolutely huge! The breakfast in the morning was also spectacular, a highlight of our stay. I’d like to shout out Ranyu Kin for helping me plan and execute the particulars of my proposal, she was fantastic and prompt communicator. This stay definitely became a lifelong memory for us!

Unexpected Checkout, No Communication, and Frustrating Experience

Good hotel and good overall service but lots of uncommunicated hidden ghost policies and lack of transparency in communication. They do not agree they need to be transparent and more proactive in their communications to customers. the hotel has poor communication and lack of transparency. Despite having a confirmed future booking, I was automatically checked out under a hidden ghost 31-day stay policy which was never communicated, with my room access and Wi-Fi disabled without notice. I was never informed that prepayment for my extended stay hadn’t been received from my company—unlike prior stays and my colleagues’ corporate bookings. This caused inconvenience and wasted 30–45 minutes resolving access issues after a long day at work, they were defiant in saying this is a process without accepting the need for clear communication and contact before doing such uncommunicated check outs and disabling the access. Their staff will also remove your items from the fridge and let them rot in open without bothering to put it back.

Great everything - Location, Rooms & Service

Of course the location of this hotel sets it apart form anything else but that's not where the differentiation ends. Having stayed in many 5 star hotels the service here is an absolute standout with every member of staff making you feel so welcome and anticipating your needs.

Exceeded Our Expectations!

We had a one-night post-stay in Sydney after a tour through Australia. The Park Hyatt was amazing. The location, the views, and the customer service are beyond compare to any of the other hotel stays that I have experienced in Sydney. This is my fourth trip to Sydney, so I have stayed at a variety of properties in the city. We were only there for one night, so I didn't get to experience all the hotel had to offer but we did try out the breakfast in The Dining Room, and the food was fantastic, and they offered a variety of breakfast options, all with a view of the Opera House! We also loved our room with a harbor view. It was well worth the upgrade.