Sheraton Surabaya Hotel & Towers
Jalan Embong Malang 25 - 31
About This Property
Luxurious Accommodation
Sheraton Surabaya Hotel & Towers offers elegant and spacious air-conditioned rooms decorated in soothing warm colors. Each room features a living area, flat-screen TV, and a minibar, providing a comfortable stay for guests.
Dining Choices
Indulge in traditional Cantonese dishes at Lung Yuan Chinese Restaurant or savor an international buffet at Kafe Bromo. With 4 dining options to choose from, guests can enjoy a variety of culinary experiences during their stay.
Leisure and Convenience
From relaxing at the Massage Room to staying active at the tennis court or gym, guests can unwind and rejuvenate at the hotel. Additionally, the property's direct connection to Tunjungan Plaza Shopping Mall and proximity to the airport offer convenience and accessibility for travelers.
Book now for a luxurious and convenient stay at Sheraton Surabaya Hotel & Towers.
Why guests recommend it
Facilities & Services (96)
Available Rooms
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Guest reviews
Most recent
Stay at Sheraton for 5D4N.
The hotel was connected to TP. Thanks to chef Fitri that make our stay so special with good food and special menu for both of us, thanks to miss Nadia and team that serve us every morning that make us like part of a family, thanks to Ibu Seruni with team concierge that help us with our luggage, you guys are the best.
👍 Liked
- • The hotel was connected to TP. Thanks to chef Fitri that make our stay so special with good food and special menu for both of us, thanks to miss Nadia and team that serve us every morning that make us like part of a family, thanks to Ibu Seruni with team concierge that help us with our luggage, you guys are the best.
Location
👍 Liked
- • Location
Always a pleasure
Best hotel in Surabaya Best staff Nice rooms with good facilities, if you need something the staff will make sure you will get it. Love the club room
👍 Liked
- • Best hotel in Surabaya Best staff Nice rooms with good facilities, if you need something the staff will make sure you will get it. Love the club room
Very enjoyable
Staff were very attentive to your needs. Room was comfortable and clean. A good breakfast, valet parking at front door.excellent location abutting the shopping centre.
👍 Liked
- • Staff were very attentive to your needs. Room was comfortable and clean. A good breakfast, valet parking at front door.excellent location abutting the shopping centre.
👎 Disliked
- • Only mishap was the coffee being charged at the buffet lunch, should have been advised prior. Also the prepayment system is confusing. If I prepay, it’s deducted from my card, so why have it pending.
Excellent and dedicated staff that made the stay memorable.
Check in and check out was smooth. Staff were warm and gracious. Conceirge and door man were always warm, friendly and helpful. The service at Kafe Bormo was exceptional. My family and was very impressed by the warm hospitality of the service staff. Every morning, we were warmly greeted by Fitroh and ushered to comfrtable section to fit my big group. The excellent team was led by Ani. They remembered our preference, and always recommeding new item to be savoured. They made our breakfast on the last day extra memorable by making it special when they learnt that it was my children's birthday. Chef Fitri was active and seen recommending food selection and checking on meal satisfaction. Special recognition goes to Atik and Chef Junaidi for the high level of service which was consistent from day 1. Atik was proactive and displayed genuine smile care towards the guests. Chef Junaidi was willing to assist us even after his duty time when he noticed us at the pool area. All the service staff were very dedicated.
👍 Liked
- • Check in and check out was smooth. Staff were warm and gracious. Conceirge and door man were always warm, friendly and helpful. The service at Kafe Bormo was exceptional. My family and was very impressed by the warm hospitality of the service staff. Every morning, we were warmly greeted by Fitroh and ushered to comfrtable section to fit my big group. The excellent team was led by Ani. They remembered our preference, and always recommeding new item to be savoured. They made our breakfast on the last day extra memorable by making it special when they learnt that it was my children's birthday. Chef Fitri was active and seen recommending food selection and checking on meal satisfaction. Special recognition goes to Atik and Chef Junaidi for the high level of service which was consistent from day 1. Atik was proactive and displayed genuine smile care towards the guests. Chef Junaidi was willing to assist us even after his duty time when he noticed us at the pool area. All the service staff were very dedicated.
👎 Disliked
- • nil
The hotel staff refused to issue an invoice at check-out, thereby violating tax regulations.
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👍 Liked
- • -
👎 Disliked
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Unexpected better experience than estimated
New renovation lounge is good. And I do appreciate upgraded suite during my stays. Staffs are all nice and especially thanks to Cindy at the club. Very nice and friendly and helpful.
👍 Liked
- • New renovation lounge is good. And I do appreciate upgraded suite during my stays. Staffs are all nice and especially thanks to Cindy at the club. Very nice and friendly and helpful.
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