Sheraton Montazah Hotel

The room was really clean, especially Mrs. Aya El Said was very nice and always made sure we didn't miss anything. In general, the customer service was great, and Mr. Ayman Zein answered all our requests. At the pool, it was very clean, and the staff really paid attention to our needs, specifically Michael.

Overall fantastic stay at Sheraton Montaza - perfect location, had the Presidential Suite and another room. Great price, great experience, and staff. Pool, beach, workout room. They gave us 1-hour late checkout because the room took an hour longer to get it ready (we also did book super late to be fair). My only feedback is they should be more flexible with later checkout (we came at 9 pm and checked out at 1 pm) and paid a much higher rate on the rooms because of a last-minute booking. However, they accommodated us in other ways and were flexible with certain things, so definitely appreciate it. Will definitely stay again!!!

Of course, the rooms are worn out and need renovation, so the prices are considered high, and people do what they can, whether in cleanliness or in the morning buffet.

Staff is very nice

Bad experience

The staff are great

Sheraton Montazah

We had a wonderful stay at the Sheraton Montazah. After a disappointing experience elsewhere, the Sheraton felt like a breath of fresh air. The staff were professional and welcoming, check-in was smooth, and the rooms were clean and comfortable with a stunning view of the Mediterranean. The hotel’s beach access and pool were perfect for our family — clean, well-maintained, and not too crowded. Housekeeping was consistent and respectful of our schedule, and we always had fresh towels and bottled water. The location is also ideal — close to local restaurants, shops, and a short drive from downtown Alexandria. We felt safe, relaxed, and well taken care of throughout our stay. Highly recommend for anyone looking for a solid beachfront hotel in Alexandria.

I appreciate the housekeeping workers' hard work and courtesy in treating the guests and keeping up with the cleanliness of the rooms and the hallways. The swimming pool staff worked around the clock to keep the swimming pool and the surrounding area clean and presentable. I did not like how the front desk staff and reservation employees did not care about the guests' requests and accommodation. The furniture is so outdated and below the standards of a five-star hotel. The private beach, which should be the highlight part of the visit, is filthy, disgusting, and a trash dump literally. The breakfast was not added to the room charges. I had to pay 12 extra dollars for the breakfast per person per day, which was not worth even $5. All together, I am highly disappointed at the Sheraton hotel of El Montazah in Alexandria. Needless to say, I will never visit that place again.

The staff are friendly and helpful. However, the rooms are not updated, and bathrooms are not clean

The stay is good, but the furniture is old, and the cleanliness is good. The hotel lacks professionalism in the café at the reception and