Best Western Plus Casablanca City Center

not worth 1 star

1) No Gym (website says yes) 2) Dark foyer 3) Phone not working 4) Reception no response 5) Breakfast lousy 6) Laundry not delivered as promised same day a. Next morning promised at 8:00 b. Promised at 9:00 c. Called at 9:20, promised in 5 minutes d. 9:30 still no laundry!

Decent hotel, could be improved

We started our Morocco trip here. The place is adequate, good price and location. Breakfast could be better, staff forgot to give wake up call.

Warning: Possible Fraud & Illegal Detention

I booked and fully paid via Booking.com — payment was confirmed directly by Booking.com — yet at checkout, this hotel’s staff illegally detained my mother and sister. Security physically blocked them from leaving, refusing to release them over a fake “missing payment” claim and even demanding they pay a second time. The receptionist openly admitted they had the reservation but still held them until police were called. This is harassment, humiliation, and could be considered unlawful imprisonment and attempted fraud under Moroccan law. If this is how they treat paying guests, imagine how they treat anyone else. I am already escalating this to Booking.com’s fraud department and the Moroccan Ministry of Tourism. Travelers — protect yourselves and avoid this place at all costs.

Loved the decor! Felt like I was in a trendy boutique hotel but encountered a dead roach on my bed. Good thing I was only there for a night but the disappointment was the fact that there was no reaction from the front desk on my way out. I just got a “Oh” and that’s it

Nice and big and minimalistic in the rooms. Comfortable.

Clean, friendly and cosy budget friendly Hotelstay

Nice little central hotel. Nothing too flash but comfortable, clean and friendly. With a very helpful lady at front desk. My room and bath room has been newly fitted out all is neat and tidy. Building is reasonably free of street noise so I slept well.

Clean, nice staff

Comfortable, clean with friendly staff in a good location

The hotel is located in the city center and while you can hear the traffic noise from where we were located, I very much enjoyed my stay at this location. The staff were friendly, the beds reasonably comfortable (a little too hard for my liking but my friend appreciated them), the bellman were very helpful, and the rooms were clean. While there is no pool at this location, it seems you are able to access the pool at a nearby rooftop hotel (just ask the front desk). I did not take advantage of the coffee offered in the rooms as it is Nescafe instant nor the breakfast so I can not comment on that. The one thing that I found tricky is the stairwell that has automatic lights. If you are going downstairs, you will activate them properly so as not to be a hazard, however coming up the stairs, because they are rounded, the first part of the staircase is in the dark as the motion detector is out of range.

Poor service, not clean, not recommended

We stayed two nights at this hotel. The first room given to us had issues with both window and door, as both could not be locked. The front desk changed a room for us, which was fine in terms of the hardwares. We asked for some tea bags and teaspoons as there was only one left at the bar, no one sent us until the next day evening we asked again, and we only got one teaspoon for us to share 😅 We packed food as my husband wasn’t feeling well, when the food was cold, i went to the restaurant at 1st floor and sought help with the staff there. When I could not even finish telling him my request, he had already replied me at least 5 “No”, which was very rude. The towels in the bathroom were all so dirty and already turned yellowish in colour, the bathroom without a window has no mechanical ventilation either, and something was seemed wrong with their kitchen ventilation system, where we stayed at 2nd floor, every early morning, the food smell came in from the room door and the entire corridor outside our room was the food smell. Given a choice, please consider a better hotel.

Terrible service experience from front desk staff !!!

I am very disappointed and wouldn’t recommend this hotel. Reason : I booked my room with my points for a good vacation but when I reached the hotel, front desk staff informed me that they cancelled even without confirming with me.Which left me with a disgust feeling how come I booked this hotel.Later I realized even worse is the assistance from the front desk agent Fatima because the minute I stepped in to the establishment she was so terrible with her attitude towards me .She was not even ready to help me, more over she was rude and giving me a bad attitude, made me feel insecure and I was treated with a awful behavior from her even though I was patient enough to handle the situation. She even left me at the front desk alone without even bothering that a guest who booked a reservation has no room and waiting for the confirmation.Even surprising fact is that the front desk was empty and no one is attending the calls which made me realize that this hotel is a lot worse than the best westerns I stayed before . This place is a total disaster when it comes to the hospitality.Please teach your employees how to assist the guest because I realized that they need some training.