Le Blanc Spa Resort Cancun - Adults Only - All-Inclusive
Boulevard Kukulcan Km 10, Zona Hotelera, Cancun, QROO, 77500
About This Property
Indulge in a luxurious escape at Le Blanc Spa Resort Cancun, where elegance meets tranquility.
Spa and Relaxation
Pamper yourself at our premier spa, featuring rejuvenating massages, body treatments, and facials designed to melt your worries away. Enjoy the serene ambiance and leave feeling refreshed and revitalized.
Gourmet Dining
Savor exquisite international cuisine at our five distinct restaurants, including BLANC. From poolside snacks to handcrafted cocktails at our beach bar, every dining experience is a feast for the senses.
Exclusive Amenities
Unwind in one of our spacious guestrooms adorned with plush Tempur-Pedic beds, free minibars, and state-of-the-art entertainment options. With three outdoor swimming pools, a fitness center, and attentive concierge services, every moment is tailored to your comfort.
Book your unforgettable stay at Le Blanc Spa Resort Cancun today!
Why guests recommend it
Facilities & Services (80)
Available Rooms
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Guest reviews
Most recent
Perfect week in the sun
It was our 12th or 13th stay at LeBlanc Spa. We lost count! It was better than ever this year. The property looked sparkling and fresh, food was excellent as ever, and service? Salvador was the best butler we’ve ever had. His service wasn’t just excellent but it was so proactive that it was pure delight! Can I iron your shirt for dinner? You like aromatherapy? He’s one to take home. Everyday he’d deliver the handcut soaps we loved. He arranged late checkout and private transfer. Just perfect! Lucinda and Laura at the pool, who have both been with LeBlanc for nearly 20 years, are downright national treasures. Le Blanc: protect them at all costs! These two ladies are a master class in hospitality and work ethic. Love them. They brightened our days and made the vacation fun!
👍 Liked
- • It was our 12th or 13th stay at LeBlanc Spa. We lost count! It was better than ever this year. The property looked sparkling and fresh, food was excellent as ever, and service? Salvador was the best butler we’ve ever had. His service wasn’t just excellent but it was so proactive that it was pure delight! Can I iron your shirt for dinner? You like aromatherapy? He’s one to take home. Everyday he’d deliver the handcut soaps we loved. He arranged late checkout and private transfer. Just perfect! Lucinda and Laura at the pool, who have both been with LeBlanc for nearly 20 years, are downright national treasures. Le Blanc: protect them at all costs! These two ladies are a master class in hospitality and work ethic. Love them. They brightened our days and made the vacation fun!
WE REALLY WANTED TO LIKE IT!!!!
We went to Le Blanc from May 10 to May 14. I was really looking forward to this visit because we have friends who rave about Le Blanc. We have a resort we visit frequently in Playa Mujeres that we have never found anything better than, so we wanted to try Le Blanc, but it was pricier than our usual resort. We were guests of another couple who invited us, so the trip cost us nothing. We made the mistake of taking the free transfer offered. We were crammed into a van with two other couples and had to stop at their resort on the way. Contact Canada Transfers to get a better deal on a private transfer and have drinks ready for you that you order in advance. About a week before our trip we received an email from a girl named Pamela asking about restaurants we wanted to book. We had never been there, so we had no clue. Because of a TripAdvisor review I’d read about a couple being turned off by “memberships,” I replied that we were not interested in any memberships and asked that our file/reservation be noted. We received a nice greeting with cold towels and a beverage while we waited for a desk to open for check-in. It probably took about 15 to 20 minutes. After check-in we were informed another colleague wanted to talk to us about credits we could get for excursions and spa treatments if we listened to a 90-minute presentation. We said we were not interested, but the “shark tank” was waiting the minute we got up from our chairs. To appease her we let her show us the brochure and pamphlets and listened to the high-dollar amounts offered if we attended the presentation. Of these credits — about $750 — only $350 could be used for the spa. We again said we would not attend the presentation. Then she wrote down a higher dollar figure for us — $1,500 in credits. Again, we were not interested; she kept asking why and said she could put us down for the 11 a.m. or 12 p.m. presentation. We again said no, and her response was, “You’ve got to be kidding me.” At that point I snapped: “We’ve only been at this resort for 10 minutes, haven’t even seen it, and you’re pressuring us into a meeting.” That left a bad taste in our mouths. We went up to our room on the fourth floor: the Royal Honeymoon Suite, oceanfront. I was surprised how small the room was (412 sq ft) compared to our regular resort in Playa Mujeres (807 sq ft). I thought the shower was very small — it could barely fit one person. The shower door was hard to slide open and the knobs were hard to turn. We enjoy our double shower at our favorite resort, and you really can’t both get ready in the small dressing area with only one sink. I thought the room layout was strange and not what I expected. The bath towels, slippers, and bathrobe were the best I have ever experienced anywhere — I applaud them for attention to detail in this area. I was disappointed there were no balconies. I always enjoy sitting on a balcony with my coffee and fruit tray in the mornings; the view was outstanding, but there was no balcony to enjoy it. I also missed having an “x-box.” At our other resort we have an x-box — and no, it’s not the video game system; it’s a little compartment by the door where room service (which is 24 hours) can put your food from the hallway so you can take it into your room without opening the door. We liked this because we were never bothered (we would have coffee automatically delivered every morning without having to open the door). There is no such thing at Le Blanc. One of the first things we did after unpacking was ask our butler if we could exchange the scotch (which we don’t drink) for a bottle of whiskey (which we do). We were told no, unless we wanted to buy a bottle, but we were told we could order shots to be set up in the room. This was the start of getting more NO than YES answers. We went to the pool area to find our friends, who had arrived a day earlier. They had loungers to the left of the entrance. Lo and behold, there were ants everywhere where they were sitting. When our friends called someone over to ask if they could spray, the response was, “We can sweep them up, but they will just come back.” Nothing was done after that. We finally had to move. We had dinner at the Italian restaurant, Bella, on the first night. We had a table of six. I was surprised that each time servers brought out food they didn’t seem to know who ordered it; we were constantly switching plates around, and one entrée didn’t arrive until about 10 minutes after the rest of us had been served. It was very uncomfortable because the rest of us were waiting for that plate before we started eating, and food got cold in the meantime. My husband wanted to smoke a cigar after dinner. The smoking areas were laughable , more like a prison . The best place to smoke is in front of the hotel to the right as you exit — maybe four chairs. Then there is a third-floor area where you’ll be in the blistering sun or rain and there are only two chairs. Or off in the grassy knoll behind the pickleball court — again two chairs and full sun (or rain). This is completely inadequate regardless of the smoking laws. Never seen anything like this. Monday morning we had breakfast at the buffet; the food was good, though the orange juice tasted watered down. We enjoyed the infinity pool on floor three and stayed there the whole day. The service was fabulous and the views were breathtaking. Our friends were “roped” into a presentation at noon to get more credits and were gone until 3 p.m. They said the resort brought in four closers to get them to buy more membership, and the closers “huffed out of the room” when they weren’t getting anywhere. We laughed — three hours of my time is more important than credits for services we have no interest in. That was prime lay-in-the-sun time, and by the time they returned we were ready to get ready for the evening. For dinner that night we went to Yama, the Japanese restaurant. I never did get my fried rice, but I was full anyway, so didn’t complain; the wait staff seemed mixed up about who ordered what. That evening we went to see The Mentalist show with David McGee, and I highly recommend it — he will blow you away. Do not miss this show! This was a highlight of our visit. Tuesday morning, after breakfast at the buffet, we went to the Luna pool. It was quiet and we enjoyed watching people play water volleyball. It was a relaxing day; we ordered sandwiches for lunch and the service was excellent. For dinner we went to the French restaurant Lumiere. I had the sea bass, which was fabulous. We were tired by the end of dinner and called it a night. Wednesday morning, after breakfast at the buffet, we went to the beach. The water at this resort is beautiful, and you can’t stop staring at it, but the beach at our resort in Playa Mujeres is better. Both beaches suffer from sargassum and both resorts use tractors to control it. At Le Blanc, the tractor churns the sargassum back and forth, mixing it into the sand where it bakes in the hot sun and the smell is relentless. At our Playa Mujeres resort, the tractor scoops up the sargassum, takes it further down the beach, and buries it. We could only enjoy Le Blanc’s beach for a couple of hours because the smell was bothersome and we didn’t attempt to get into the water. Le Blanc’s beach is also public, meaning vendors can approach you to sell their wares; the Playa Mujeres beach does not allow this. We came back to the main pool and ordered nachos, guacamole, and chips. We returned to our room at 3:30 because my husband needed to get on his company laptop, and I was disappointed to find the room had not been made up. This was very disappointing and added to the negative impression of the visit. All we needed was fresh towels so we could get ready for the evening. It amazes me that the butler didn’t stay on top of this; the most our butler did was press the elevator button when he saw us coming. Dinner that night was at the steakhouse, where I had the catch of the day — it was good. The servers there seemed to know what they were doing and who ordered what. Thursday we checked out to go home. This was a head-shaking visit because of the many issues I’ve listed and the fact that people rave about this place. I feel they rave about it because they don’t have anything better to compare it to — but I do. I have been to several hotels in the hotel zone, the Riviera Cancun, and Tulum. None of those places match our favorite resort, but I was glad to get this experience out of my system and stop thinking about it. I did hear Le Blanc in Cabo is much better, and we might consider that. We really wanted to like it. As we were loaded into our transfer (and please, pay the extra to get your own private transfer), the guy who helped us into the van said, “Be sure to post a review on TripAdvisor — only if it is good!” Wow. How can they improve if they don’t hear about the things that need work?
👍 Liked
- • We went to Le Blanc from May 10 to May 14. I was really looking forward to this visit because we have friends who rave about Le Blanc. We have a resort we visit frequently in Playa Mujeres that we have never found anything better than, so we wanted to try Le Blanc, but it was pricier than our usual resort. We were guests of another couple who invited us, so the trip cost us nothing. We made the mistake of taking the free transfer offered. We were crammed into a van with two other couples and had to stop at their resort on the way. Contact Canada Transfers to get a better deal on a private transfer and have drinks ready for you that you order in advance. About a week before our trip we received an email from a girl named Pamela asking about restaurants we wanted to book. We had never been there, so we had no clue. Because of a TripAdvisor review I’d read about a couple being turned off by “memberships,” I replied that we were not interested in any memberships and asked that our file/reservation be noted. We received a nice greeting with cold towels and a beverage while we waited for a desk to open for check-in. It probably took about 15 to 20 minutes. After check-in we were informed another colleague wanted to talk to us about credits we could get for excursions and spa treatments if we listened to a 90-minute presentation. We said we were not interested, but the “shark tank” was waiting the minute we got up from our chairs. To appease her we let her show us the brochure and pamphlets and listened to the high-dollar amounts offered if we attended the presentation. Of these credits — about $750 — only $350 could be used for the spa. We again said we would not attend the presentation. Then she wrote down a higher dollar figure for us — $1,500 in credits. Again, we were not interested; she kept asking why and said she could put us down for the 11 a.m. or 12 p.m. presentation. We again said no, and her response was, “You’ve got to be kidding me.” At that point I snapped: “We’ve only been at this resort for 10 minutes, haven’t even seen it, and you’re pressuring us into a meeting.” That left a bad taste in our mouths. We went up to our room on the fourth floor: the Royal Honeymoon Suite, oceanfront. I was surprised how small the room was (412 sq ft) compared to our regular resort in Playa Mujeres (807 sq ft). I thought the shower was very small — it could barely fit one person. The shower door was hard to slide open and the knobs were hard to turn. We enjoy our double shower at our favorite resort, and you really can’t both get ready in the small dressing area with only one sink. I thought the room layout was strange and not what I expected. The bath towels, slippers, and bathrobe were the best I have ever experienced anywhere — I applaud them for attention to detail in this area. I was disappointed there were no balconies. I always enjoy sitting on a balcony with my coffee and fruit tray in the mornings; the view was outstanding, but there was no balcony to enjoy it. I also missed having an “x-box.” At our other resort we have an x-box — and no, it’s not the video game system; it’s a little compartment by the door where room service (which is 24 hours) can put your food from the hallway so you can take it into your room without opening the door. We liked this because we were never bothered (we would have coffee automatically delivered every morning without having to open the door). There is no such thing at Le Blanc. One of the first things we did after unpacking was ask our butler if we could exchange the scotch (which we don’t drink) for a bottle of whiskey (which we do). We were told no, unless we wanted to buy a bottle, but we were told we could order shots to be set up in the room. This was the start of getting more NO than YES answers. We went to the pool area to find our friends, who had arrived a day earlier. They had loungers to the left of the entrance. Lo and behold, there were ants everywhere where they were sitting. When our friends called someone over to ask if they could spray, the response was, “We can sweep them up, but they will just come back.” Nothing was done after that. We finally had to move. We had dinner at the Italian restaurant, Bella, on the first night. We had a table of six. I was surprised that each time servers brought out food they didn’t seem to know who ordered it; we were constantly switching plates around, and one entrée didn’t arrive until about 10 minutes after the rest of us had been served. It was very uncomfortable because the rest of us were waiting for that plate before we started eating, and food got cold in the meantime. My husband wanted to smoke a cigar after dinner. The smoking areas were laughable , more like a prison . The best place to smoke is in front of the hotel to the right as you exit — maybe four chairs. Then there is a third-floor area where you’ll be in the blistering sun or rain and there are only two chairs. Or off in the grassy knoll behind the pickleball court — again two chairs and full sun (or rain). This is completely inadequate regardless of the smoking laws. Never seen anything like this. Monday morning we had breakfast at the buffet; the food was good, though the orange juice tasted watered down. We enjoyed the infinity pool on floor three and stayed there the whole day. The service was fabulous and the views were breathtaking. Our friends were “roped” into a presentation at noon to get more credits and were gone until 3 p.m. They said the resort brought in four closers to get them to buy more membership, and the closers “huffed out of the room” when they weren’t getting anywhere. We laughed — three hours of my time is more important than credits for services we have no interest in. That was prime lay-in-the-sun time, and by the time they returned we were ready to get ready for the evening. For dinner that night we went to Yama, the Japanese restaurant. I never did get my fried rice, but I was full anyway, so didn’t complain; the wait staff seemed mixed up about who ordered what. That evening we went to see The Mentalist show with David McGee, and I highly recommend it — he will blow you away. Do not miss this show! This was a highlight of our visit. Tuesday morning, after breakfast at the buffet, we went to the Luna pool. It was quiet and we enjoyed watching people play water volleyball. It was a relaxing day; we ordered sandwiches for lunch and the service was excellent. For dinner we went to the French restaurant Lumiere. I had the sea bass, which was fabulous. We were tired by the end of dinner and called it a night. Wednesday morning, after breakfast at the buffet, we went to the beach. The water at this resort is beautiful, and you can’t stop staring at it, but the beach at our resort in Playa Mujeres is better. Both beaches suffer from sargassum and both resorts use tractors to control it. At Le Blanc, the tractor churns the sargassum back and forth, mixing it into the sand where it bakes in the hot sun and the smell is relentless. At our Playa Mujeres resort, the tractor scoops up the sargassum, takes it further down the beach, and buries it. We could only enjoy Le Blanc’s beach for a couple of hours because the smell was bothersome and we didn’t attempt to get into the water. Le Blanc’s beach is also public, meaning vendors can approach you to sell their wares; the Playa Mujeres beach does not allow this. We came back to the main pool and ordered nachos, guacamole, and chips. We returned to our room at 3:30 because my husband needed to get on his company laptop, and I was disappointed to find the room had not been made up. This was very disappointing and added to the negative impression of the visit. All we needed was fresh towels so we could get ready for the evening. It amazes me that the butler didn’t stay on top of this; the most our butler did was press the elevator button when he saw us coming. Dinner that night was at the steakhouse, where I had the catch of the day — it was good. The servers there seemed to know what they were doing and who ordered what. Thursday we checked out to go home. This was a head-shaking visit because of the many issues I’ve listed and the fact that people rave about this place. I feel they rave about it because they don’t have anything better to compare it to — but I do. I have been to several hotels in the hotel zone, the Riviera Cancun, and Tulum. None of those places match our favorite resort, but I was glad to get this experience out of my system and stop thinking about it. I did hear Le Blanc in Cabo is much better, and we might consider that. We really wanted to like it. As we were loaded into our transfer (and please, pay the extra to get your own private transfer), the guy who helped us into the van said, “Be sure to post a review on TripAdvisor — only if it is good!” Wow. How can they improve if they don’t hear about the things that need work?
Would recommend!
Fantastic resort, very relaxing, spa is gorgeous. Rooms were immaculate and staff was incredibly friendly and accommodating. Especially Jesus at the pool, Vanessa at breakfast and Miguel at Bella. Geared more towards relaxation, wellness, spa as opposed to a party resort.
👍 Liked
- • Fantastic resort, very relaxing, spa is gorgeous. Rooms were immaculate and staff was incredibly friendly and accommodating. Especially Jesus at the pool, Vanessa at breakfast and Miguel at Bella. Geared more towards relaxation, wellness, spa as opposed to a party resort.
Hardest worker at LeBlanc
The woman who serves the front main pool area with towels and water buckets is the hardest worker here. All day she runs around helping people with what ever they need in the hot sun. Her name is Yessica.
👍 Liked
- • The woman who serves the front main pool area with towels and water buckets is the hardest worker here. All day she runs around helping people with what ever they need in the hot sun. Her name is Yessica.
great resort with top notch service
Excellent stay for 8 nights. Enjoyed 5 star property and 7 star service all around. We had daytime butler Ms Ceci and evening butler My Hugo. Both knew our names and always ready to help. We did use Mr Hugo a lot and he always had a smile and looked forward to make our stay special and so did Ceci. The room was always made like I never seen before. All our cables would get tied up so those would not look clutter and eye glasses were setup on cleaner cloth by the Ms Araceli. Our room had pool and ocean views and we enjoyed a lot. All the restaurants were amazing along with the restaurant staff. I always thought I would not like Japanese food but had to try resort's Japanese restaurant also. It turned out to be the best experience for us amongst all the restaurants. In the morning breakfast buffet, we were served by Nancy few of the days. What a smiling face and excellent service and not to forget restaurant manager Mr Limber who always greeted us and made sure that we get specially made juices that we wanted. It is the special treatment when restaurant manage makes sure that everyone is getting great service. Again all the staff was providing excellent service. Me and my wife loved our stay.
👍 Liked
- • Excellent stay for 8 nights. Enjoyed 5 star property and 7 star service all around. We had daytime butler Ms Ceci and evening butler My Hugo. Both knew our names and always ready to help. We did use Mr Hugo a lot and he always had a smile and looked forward to make our stay special and so did Ceci. The room was always made like I never seen before. All our cables would get tied up so those would not look clutter and eye glasses were setup on cleaner cloth by the Ms Araceli. Our room had pool and ocean views and we enjoyed a lot. All the restaurants were amazing along with the restaurant staff. I always thought I would not like Japanese food but had to try resort's Japanese restaurant also. It turned out to be the best experience for us amongst all the restaurants. In the morning breakfast buffet, we were served by Nancy few of the days. What a smiling face and excellent service and not to forget restaurant manager Mr Limber who always greeted us and made sure that we get specially made juices that we wanted. It is the special treatment when restaurant manage makes sure that everyone is getting great service. Again all the staff was providing excellent service. Me and my wife loved our stay.
A truly exceptional experience
Leblanc is truly an incredible experience. The facilities, the staff, the dining. A truly special experience!!
👍 Liked
- • Leblanc is truly an incredible experience. The facilities, the staff, the dining. A truly special experience!!
Best Place Ever!
Le Blanc Cancun is a beautiful resort, but it is the service that makes it special!. The staff treats you like you are family. We experienced many special moments, beautiful orange roses in our room (thanks Cynthia!), Iced champagne to welcome us, evenings with rose petals on our bed and at our dinner table, special meals by Chef Fredy at Yama. Fantastic service by Enrique, Christian, Jessica, Alicia, Ezequiel. Special dishes at Bella and excellent service. Thanks to Antonio, Manny, Fausto and Jorge the manager. The food at Terraza was excellent. Great service from Yuri and Luis. Blanc dinner was very good! Enjoyed the Caesar salad made at our table. Thank you Alcia, Radal, and Edgar Our concierge, Patricia, had all reservations perfect and actually made us a special framed collage of pictures from our trip! so thoughtful! Roger and Jayro checked on us daily also. Cucumber on the eyes at the pool, thanks Laura Jessica! We had constant service at the pool by many. Thank you Maria, Miquel, Andre, Marina, Chris, Jeanette, Deanna, Lucy, Henry, Armando, Adiel. The bartenders inside and out were excellent and very attentive. Thanks to Ignacio, Ivan, Hector, Gilbert, Zair, Edgar, Maira, Alejandro, Renan. Breakfast staff very special. Thanks Freda, Victor, Daniel and Nancy. Room service was great, always on time. Thank you Juana and Carlos. The spa and hydrotherapy is so relaxing. Thanks to Michelle and Giovanni. Our butlers were there to meet our every need. Thanks to Cecilia, Rodrigo, Billy Joel, David and our past butlers that continue to check on us. Thanks Marco, Luis, Joel, Antonio. Little Jerry is at Lumeire, just saw him from the distance. Thank you Mercedes, no carrot cake but she is a lot of fun! We can't wait to come back!
👍 Liked
- • Le Blanc Cancun is a beautiful resort, but it is the service that makes it special!. The staff treats you like you are family. We experienced many special moments, beautiful orange roses in our room (thanks Cynthia!), Iced champagne to welcome us, evenings with rose petals on our bed and at our dinner table, special meals by Chef Fredy at Yama. Fantastic service by Enrique, Christian, Jessica, Alicia, Ezequiel. Special dishes at Bella and excellent service. Thanks to Antonio, Manny, Fausto and Jorge the manager. The food at Terraza was excellent. Great service from Yuri and Luis. Blanc dinner was very good! Enjoyed the Caesar salad made at our table. Thank you Alcia, Radal, and Edgar Our concierge, Patricia, had all reservations perfect and actually made us a special framed collage of pictures from our trip! so thoughtful! Roger and Jayro checked on us daily also. Cucumber on the eyes at the pool, thanks Laura Jessica! We had constant service at the pool by many. Thank you Maria, Miquel, Andre, Marina, Chris, Jeanette, Deanna, Lucy, Henry, Armando, Adiel. The bartenders inside and out were excellent and very attentive. Thanks to Ignacio, Ivan, Hector, Gilbert, Zair, Edgar, Maira, Alejandro, Renan. Breakfast staff very special. Thanks Freda, Victor, Daniel and Nancy. Room service was great, always on time. Thank you Juana and Carlos. The spa and hydrotherapy is so relaxing. Thanks to Michelle and Giovanni. Our butlers were there to meet our every need. Thanks to Cecilia, Rodrigo, Billy Joel, David and our past butlers that continue to check on us. Thanks Marco, Luis, Joel, Antonio. Little Jerry is at Lumeire, just saw him from the distance. Thank you Mercedes, no carrot cake but she is a lot of fun! We can't wait to come back!
Classy, great food and beautiful grounds!
Absolutely beautiful! Great food, staff, grounds, beach, activities. Classy place!
👍 Liked
- • Absolutely beautiful! Great food, staff, grounds, beach, activities. Classy place!
Carlos and Memo Butler Team 9
April24- May 1st first was the absolute most memorable week of this year to date. My husband and I attributed that joy and luxurious experience to the attentiveness to our Butler team #9 Carlos and Memo. They were extremely nice and ensured whatever we needed or wanted was provided to us and that added to an incredible time. The hotel also exudes luxury but having them as our guide was a perfect match. The property was impeccable. Rooms were extraordinary Food was delicious Drinks were great and top shelf We will certainly be back and requesting Carlos and Memo.
👍 Liked
- • April24- May 1st first was the absolute most memorable week of this year to date. My husband and I attributed that joy and luxurious experience to the attentiveness to our Butler team #9 Carlos and Memo. They were extremely nice and ensured whatever we needed or wanted was provided to us and that added to an incredible time. The hotel also exudes luxury but having them as our guide was a perfect match. The property was impeccable. Rooms were extraordinary Food was delicious Drinks were great and top shelf We will certainly be back and requesting Carlos and Memo.
Amazing accommodations, great staff, and EXTRAORDINARY beds and pillows!!
Our recent stay at Moon Palace Sunrise was unfortunately very disappointing and stressful, especially at the beginning of our vacation. The easiest way to copy and paste is by highlighting the text you want to copy, pressing Ctrl + C on Windows or Command + C on Mac, then placing your cursor where you want to paste it and pressing Ctrl + V on Windows or Command + V on Mac. We originally booked an upgraded ocean-view room, but what we received was barely a sliver of a view. While check-in itself was quick, things quickly went downhill afterward. We rushed to grab dinner after arriving, only to be told the buffet was closing in five minutes. Before we were even seated, staff had already started cleaning and removing the food, leaving us unable to properly eat after traveling. The biggest issue, however, was the condition of the rooms. After being moved once, we entered another room where the floors were filthy — my feet turned black from simply walking barefoot. Even worse, there was a very strong mildew/mold smell in the room. My partner suffers from asthma, and his breathing became severely affected almost immediately. Engineering and housekeeping came to inspect the room, but insisted they “didn’t smell anything” and seemed unwilling to properly document the issue. Eventually we were moved again, but by then the damage had already been done. Because of my partner’s respiratory condition, we had to cancel excursions, spa treatments, and massages we had booked. He could barely breathe and certainly could not tolerate deep massage treatments pressing on his chest and lungs. Unfortunately, management initially refused to credit or cancel many of these services, which added even more frustration to an already difficult experience. That said, I absolutely want to recognize one employee who truly cared and went above and beyond: Miranda Perez from Public Relations at Sunrise Resort. She was compassionate, professional, and genuinely helpful. She helped us navigate the cancellations and assisted with our transfer to Le Blanc Resort and Spa Cancun so we could start fresh. She is an outstanding employee and deserves recognition for the way she handled a very difficult situation. Once we arrived at Le Blanc Resort and Spa, the experience completely changed for the better. From the moment Israel checked us in and later checked us out, the level of hospitality became exceptional. He fixed our billing issues, applied our credits correctly, and even arranged and paid for a private taxi to ensure we arrived at the airport on time after transportation confusion from Sunrise. He truly made us feel valued and cared for as guests. Le Blanc was absolutely extraordinary. The accommodations, cleanliness, mattresses, pillows, pools, and overall atmosphere were top-tier luxury. The highlight of our dining experience was the restaurant Terrazza. Every dish we ordered was phenomenal, and we returned multiple times because the chef never missed a beat. It was hands-down our favorite restaurant on the property. The Italian restaurant was also excellent, while the French and Asian restaurants were good, but Terrazza stood far above the rest. In the end, while our experience at Sunrise was extremely disappointing due to room conditions, cleanliness concerns, and lack of responsiveness, Le Blanc completely restored our vacation experience. We are grateful to Miranda Perez and Israel for their professionalism and kindness, and because of our experience at Le Blanc, we are already considering visiting the Dominican Republic location in the future.
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- • Our recent stay at Moon Palace Sunrise was unfortunately very disappointing and stressful, especially at the beginning of our vacation. The easiest way to copy and paste is by highlighting the text you want to copy, pressing Ctrl + C on Windows or Command + C on Mac, then placing your cursor where you want to paste it and pressing Ctrl + V on Windows or Command + V on Mac. We originally booked an upgraded ocean-view room, but what we received was barely a sliver of a view. While check-in itself was quick, things quickly went downhill afterward. We rushed to grab dinner after arriving, only to be told the buffet was closing in five minutes. Before we were even seated, staff had already started cleaning and removing the food, leaving us unable to properly eat after traveling. The biggest issue, however, was the condition of the rooms. After being moved once, we entered another room where the floors were filthy — my feet turned black from simply walking barefoot. Even worse, there was a very strong mildew/mold smell in the room. My partner suffers from asthma, and his breathing became severely affected almost immediately. Engineering and housekeeping came to inspect the room, but insisted they “didn’t smell anything” and seemed unwilling to properly document the issue. Eventually we were moved again, but by then the damage had already been done. Because of my partner’s respiratory condition, we had to cancel excursions, spa treatments, and massages we had booked. He could barely breathe and certainly could not tolerate deep massage treatments pressing on his chest and lungs. Unfortunately, management initially refused to credit or cancel many of these services, which added even more frustration to an already difficult experience. That said, I absolutely want to recognize one employee who truly cared and went above and beyond: Miranda Perez from Public Relations at Sunrise Resort. She was compassionate, professional, and genuinely helpful. She helped us navigate the cancellations and assisted with our transfer to Le Blanc Resort and Spa Cancun so we could start fresh. She is an outstanding employee and deserves recognition for the way she handled a very difficult situation. Once we arrived at Le Blanc Resort and Spa, the experience completely changed for the better. From the moment Israel checked us in and later checked us out, the level of hospitality became exceptional. He fixed our billing issues, applied our credits correctly, and even arranged and paid for a private taxi to ensure we arrived at the airport on time after transportation confusion from Sunrise. He truly made us feel valued and cared for as guests. Le Blanc was absolutely extraordinary. The accommodations, cleanliness, mattresses, pillows, pools, and overall atmosphere were top-tier luxury. The highlight of our dining experience was the restaurant Terrazza. Every dish we ordered was phenomenal, and we returned multiple times because the chef never missed a beat. It was hands-down our favorite restaurant on the property. The Italian restaurant was also excellent, while the French and Asian restaurants were good, but Terrazza stood far above the rest. In the end, while our experience at Sunrise was extremely disappointing due to room conditions, cleanliness concerns, and lack of responsiveness, Le Blanc completely restored our vacation experience. We are grateful to Miranda Perez and Israel for their professionalism and kindness, and because of our experience at Le Blanc, we are already considering visiting the Dominican Republic location in the future.
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