Ka Laʻi Waikiki Beach, LXR Hotels & Resorts

The service and quality of employees are high.

Great stay.

Excellent hotel accommodations, and the staff was amazing! Everyone was friendly, welcoming, and went above and beyond to make our stay enjoyable. The location is perfect, close to everything while still feeling peaceful. I can’t wait to stay here again!

Nice hotel but needs a refresh of the restaurant menu.

currently staying at the hotel at the time of writing this review. The hotel has finished the renovation. Operations seem to be smooth. Bell desk, front desk, and housekeeping staff are excellent as expected. Some minor work on the elevator. The lobby is now on the 5th floor. The only thing that should have changed is the food menu. There are two restaurants compared to only one in March 2026, both have a similar menu. Highly suggest refreshing these menus as there is a lack of innovation and creativity. There are significant Asian-based clients, but there is a lack of food items. There used to be lobster ramen, sadly no longer on the menu. The menu currently lacks soup-based items such as Pho, ramen, noodles, soondobu. The hotel manager should consider adding these items to the menu. Everything else seems to be great and in order.

Disappointing Experience — Check Your Benefits Carefully

Disappointing due to unclear communication. We booked back-to-back nights through two separate Amex Platinum FHR accounts, one mine, one my husband’s. At check-in, we were told the second night wouldn’t receive the $100 FHR credit because we were the same family. This wasn’t clear ahead of time, and having already traveled, we couldn’t adjust plans. The lack of clarity was frustrating. I’d simply encourage future guests to confirm all FHR and loyalty benefits directly with the hotel in advance.

Excellent Service (Again)

This is our second stay at Ka La’i LXR Waikiki Beach Hotel. On both stays, we used the hotel as a stopover after spending time at a resort on one of the other islands (this time Maui). On this particular trip, we had a lot of laundry we needed to clean coming off our stay in Maui. My wife booked the Ka La’i room with a Hilton free night certificate, which is limited to standard rooms. Prior to our arrival, she communicated with a wonderful front desk representative named Alex and she explained our situation and asked for consideration for a complimentary room upgrade to a suite that includes a washer. Alex graciously agreed to our request, and the room was amazing; blessed with amazing views of Waikiki Beach. We are seasoned travelers and we knew that our chances of an upgrade were more likely because it was during a weekday, not a weekend, for a short amount of time (just 2 nights) and following a holiday rush (shortly after the 4th of July). Nevertheless, Alex could have simply given us an upgrade room with a view and kept it moving. But instead, he saw that the room we requested was available and would not disadvantage the hotel, which understandably must prioritize cash bookings over reward redemptions. Alex’s generosity was reflected in everyone we encountered at the hotel, from the wait staff in the newly opened fine dining restaurant; the staff at the downtown concierge desk; the porters, and even the cleaning staff which ensured we were fully restocked of all items such as detergents and teas/coffees for each day of our stay. We will make this hotel part of our regular planning on any future trips to Hawaii. We know that an upgrade like the one we recently received is never promised nor expected, but the courtesy to even consider it goes a long way in establishing loyalty in customers like my wife and me. We strongly recommend this property on your next stay in Waikiki Beach.